MGMT

define five conflict-handling styles: 1. avoiding- 2. accommodating- 3. forcing- 4. compromising 5. collaboration

1-problem will go away 2-let do it your way 3-you have to do it my way 4-let's split the difference 5-cooperate to reach win-win solution

A leader in the path-goal theory of leadership who sets challenging goals fo his/her followers is employing a style of leadership that is: a. achievement-orientated b. directive c. supportive d.participal

a

A leader who is task-oriented and sets high standards and measurements of productivity would fall into which of the following categories on the managerial grid? a. 9,9 b. 1,9 c. 5,5 d. 9,1

a

According to the Ohio State leadership studies, Larry is a manager who sets high standards and believes in centralized decision authority. This consistent with: a. high degree of initiating structure b. focused direction of organization command c. system of stringent demand requirement

a

Bill, a member of a problem-solving work team, senses that there is a great hostility among several members of the team. He suggests that they go out to lunch with him to discuss how to reduce some of this hostility. Bill is assuming a: a. maintenance role b. task role c. leadership role d. good samaritan role

a

In situational leadership theory, if people are able, unwilling to do the task.Which of the following leadership styles? a.telling b. selling c.participating d. delegation

a

In situational leadership theory. if people are unable and unwilling to do the task, the leader should use which of the following leadership styles? a. telling b. selling c. participanting d. delegating]

a

In the leader-member exchange model of leadership, where there is a relationship between the leader and followers of a deal of mutual trust, respect, and liking, the relationship is referred to as: a. an in-group exchange b. an out-group exchange c. a socialized exchange d.a mutual benefit exchange e. T,R,L reciprocal exhange

a

Many of the early trait theories of leadership: a. tried to identify traits that would differentiate leaders from non-leaders b. tried to prove that persons born without leadership traits could never become leaders c. tried to show that physical characteristics were the most important traits associated with leadership d. tried to show that strong leadership could only be identified long after the situation requiring leadership had passed

a

Restructured groups work today: a. have organized work around teams b. have organized work around individuals c. have occurred only in the very largest companies d. have for the most part failed to do internal conflict and lack of collaboration

a

Steve, the newly appointed CEO of a large multinational firm is seen as a leader who focuses on clarifying employee's roles and task requirements and providing rewards and punishments contingent on performance. Steve is best characterized as: a. a transactional leader b. transformational leader c. a charismatic leader d. a servant leader

a

The three leadership styles observed in the University of Iwa studies were: a. autocratic, democratic, and laissez-faire b. militant, participative, and laissez-faire c. supportive, non-supportive and engaging d. autocractic, non-autocratic, and permessive

a

This group has been brought together to assemble a new conveyor system for the company's largest warehouse. this kind of work group is known as: a. a task group b. a command group c. a cross functional team d. a self-managed team

a

Tim, a respiratory therapist is told by the hospital admin to leave a patient he is treating and come immediately to a staff meeting, Tim is most likely to experience: a. role conflict b. performance ambiguity c. dysfunctional anaxiety d ,nervous breakdown

a

Which of the following advertising slogans would be more likely to appeal to a man buying buying a car as compared to a woman buying the same car? a. the ultimate driving machine b. like never leaving the comfort of home c. slip into the ride of your life d., so easy to fall in love with

a

Which of the following regarding power is not correct? a. power by virtue of its very name is coercive and demanding b. expert power is the power resulting from one's specialized information or expertise c. reward power is the power that results from authority to reward subordinates d. legitimate power is the power resulting from one's formal position in the organization

a

Which of the following statements is not correct? a. a group going through stages of group development can never return to a previous stage b. some conflict within the group may contribute to group effectiveness c. individuals within a group may play more than a single role in a group d. most members of a group learn what is expected from them by observing group norms

a

according to the Ohio State leadership studies, Larry is a manager who sets high standards and believes in centralized authority. This consistent with: a. a high degree of initiating structure b. a focused direction of organization command c. a system of stringent demand requirements d. a no-nonsense approach to management

a

according to the text, the three most essential considerations in building a group into an effective team are: a. cooperation, trust, and cohesiveness b. empowerment, responsibility and accountatblity c. size, roles, and norms d. leadership, motivation, and feedback

a

assume you are a chief of police in a city where you have 20 officers under your command. you are well-liked and respected. You tell your officers you have a plan to ger six drug pushers off the street in the next month and if that is accomplished each officer will get a little something out of the department "slush fund". your best style of leadership would most likely be: a. task-motivated b. relationship-motivated c. self-directed d. Liassez faire

a

in a situational-leadership theory, if people are unable and unwilling to do the task, the leader should use which of the following leadership styles? a.telling b. selling c. participating d. delegating

a

professional jargon can be useful for communication a. in specialized work groups b. in very diverse work groups c. between male and female employees d. between different age group

a

the group usually becomes more cohesive during this stage of group development a. norming b. forming c. storming d. performing

a

the person making up an examination in math mistakenly use an incorrect formula question. that is an example of a/an: a. encoding error b. decoding error c.transmission error d. all

a

this type of team is comprised of individuals from various functional units within the company: a. cross-functional team b. transactional problem-solving team c. differential diversified-action team d. integrated goal-directed team

a

Which of the following is an implication of transformational leadership for manager? a. it can be improve results for both individual and groups b. it can e used to train employees at any level c. it requires ethical leaders d. all

all

A high level corporate executive is given a private plane for business travels. this is an example of a. misguided role definition b. status congruency c. norm consistency d. none

b

According to Fiedler, you are involved in a job situation where you relationship with your manager is favorable, the tasks associated with the job are highly structured, and your manager has considerable power. an effective style of leadership would be: a. relationship oriented b. task orientated c. a combination of both relationship and task oriented d. circumstantial

b

According to the University of Michigan studies, Barbara is a manager who believes her goals and her employee's needs are best met when employees are allowed to participate in setting team goals. this is consistent with: a. a consideration goal orientation b. an employee-oriented style of leadership c. a manager-oriented style of leadership d. a laissez-faire style of leadership

b

Bill is viewed by all of his employees as a real outgoing, warm, friendly truly inspirational leader and by virtue of his personality, his employees are willing to do almost anythign that he asks of them. Bill uses _____ power: a. legitimate b. referent c. reward d. expert d.affective

b

Fiedler's contingency model of leadership would suggest: a. matching leadership style to employees needs b. matching leadership style to the situation c. changing leadership style to fit the situation d. changing the situation to fit leadership style

b

In Fiedler's contingency model of leadership, a situation where the leader-member relationship, the level of managerial, and the situation (task-structure) are all moderately favorable, this would lead to a style of leadership that is: a. task-orientated b. relationship-orientated c. both task and relationship-orientated d. none

b

In this stage of group development, there is a great deal of conflict over who will assume the roles needed in the group as individual personalities begin to emerge and "clash" with one another. This stage of the group a. forming b. storming c. norming d. performing

b

Jeff's work group is having a lot of disagreement over the direction the group should take. they are involved in the ______ stage of group development a. forming b. storming c. norming d, performing

b

Six employees from different departments have been brought together by management to meet on a regular baisic to review the quality of products and services offered by the company and to make recommendations are how to ensure the highest standards of quality can best be maintained. this is best characterized as: a. problem-solving team b. cross-functional team c. a virtual team d. a self-manged team

b

Team leadership and traditional individual -based leadership are a. virtually identical to one another b. are very much different from one another c. are often assumed to be the same d. are useless in organizations where it is difficult to determine whether team-based or individual-based leadership best serves the organization

b

The leader-participation model of leadership suggest that : a. once leadership style is established, it should remain in place regardless of the situation b. Leadership style should adjust to the nature of the situation c. leadership style should be completely independent of the situation d. Leaders and participants share equally in decision-making situations

b

The leader-participation model of leadership suggests that a. once leadership style is established, it should remain in place regardless of the situation b. leadership style should adjust to the nature of the situation c. leadership style should be completely independent of the situation

b

The term used to describe a manger's literally wandering around his organization and talking to people across all lines of authority a. grapevine b. Management by wandering around c. water fountain message center d.non

b

group norm that generally establish what type of clothing is acceptable to be worn in the office are usually established by: a. a formal dress code dictated by management b. an informal dress course that is agreed on and acceptable to the group\ c. an outside consulting firm that specializes in designing dress codes that most fit a given industry or a specific company d. what business attire is most in vogue at the time

b

in Fiedler's contingency model, a situation where the leadership, a situation where the leader-member relationship, the level of managerial power, and the situation (task structure) are all moderately favorable, this would lead to a style of leadership that is: a. task-orientated b. relationship-oriented c. both d. non

b

reading a message involves: a. encoding b. decoding c. interpretation d. assimilation

b

teams that are comprised of members from the same department or functional area to improve work activities are known as: a. cross-functional teams b. problem-solving teams c. virtual teams d. on-demand teams

b

the product in the communication process is the: a. thought b. message c. intent d. request or demand

b

which kind of electronic meeting format allows participants to access verbal communication that includes voice intonation but not body language gestures? a. videoconferencing b. teleconferencing c. electronic data exchange d. visual wireless network communication

b

A group exchange is experiencing a strong, warm feeling of togetherness that bonds them to one another. This feeling is said to be: a. group admiration b. group unity c. group cohesiveness d. group social clue e. group bridging

c

An action teams" a. work to accomplish tasks that require people with specialized training and a high degree of coordination b. hospital surgery teams, airline cockpit crews, police SWAT c. both a and b d. non

c

Frank, a senior member on a project team, sees that the team is falling behind on target due dates. He asks the team members to try and pick up the pace so as not to make the team leader and the team look bad. Frank is assuming a: a. leadership role b. maintain role c. task role d. enforcement role

c

Layla works during her meeting to pull together the ideas of her committee members into a coherent whole. Layla is performing a ___role: a. maintenance b. relationship-oriented c. task d. social

c

Most conflict usually occurs during this stage of group development a. forming b. norming c. storming d. performing

c

Project teams: a. work to do creative problem solving, often by applying the specialized knowledge of members of a cross-functional team b. task forces, research c. both a and b d. non

c

Recently the systems analyst and the programmer in a work group got into a heated argument over the time it was taking to get a new software program written. this likely occurred during which phase of group development? a. forming b. storming c. storming d. performance

c

Susan enjoys working for a manager who allows her to join withhim/her in setting department goals and objectives. Sussan most likely has an internal focus of control most compatible with" a.supportive leadership b.directive " " c. participative " " d. achievement- oriented

c

Three highly trained specialists in three different cities are working together to design a software program to help the insurance company they work for make it easier to detect fraudulent insurance claims. all of their work is though collaborative exchange of ideas and information using the company's computer network. this team is best characterized as: a. problem-solving team b. an in-absentia work group team c. a virtual team d. a project team

c

U.S. managers tend to rely more on which of the following kinds of communication as compared to managers in countries such as Japan and China? a. verbal and formal b. verbal and informal c. written and formal d. written and informal

c

Which of the following statement regarding leadership is not correct? a. leadership is the ability to influence employees to voluntarily pursue organizational goals b. managerial leadership is defined as the process of influencing others to understand and agree about what needs to be done and the process of facilitating individual and collective efforts to accomplish shared objectives c.organizational leadership and organizational management are the same and involve the planning, organizing, directing, and control of employee work activities in an organizational setting d. the terms leadership and management are not synonymous with one another, however, they do in practice complement each other

c

a group has been meeting for a short time and all the group members appear to have formed a cohesive bond among themselves and share the group's goals and their role in the group and are ready to stater accomplishing the task at hand. this would seem to best characterize which of the following stages if group development? a. forming b. storming c.norming d. performing

c

self-managed teams a. continuous improvement teams- consist of small groups of volunteers or workers and supervisors who meet intermittently to discuss work-place and quality-related problems b. groups of workers who are given administrative oversight for their task domains c. both a and b d. none

c

which of the following considered to be the best method of resolving conflict? a. accomodation b. forcing c. collaboration d. compromise

c

which of the following statement is correct? a. all managers are leaders b. all leaders are managers c. all managers should be leaders d. there is no relationship between management and leadership

c

According to John Kotter, a Harvard BS professor, managers cope with complexity in at least three ways. which of the following is one of these ways? a.determining what needs to be done -planning and budgeting b.creating arrangements of people to accomplish and agenda -organizing and staffing c. ensuring people do their jobs -controlling and problem-solving d. all

d

An airport's emergency fire and rescue team which requires a great deal of sepcialized training and coordinated effor is best characterized as: a. a production team b. an advice team c. a project team d. an action team

d

E-leadership refers to a. electric leadership b. enthusiatic leadership c. eccentric " " d. Network induced leadership

d

In overcoming barriers to communication, one should: a. use feedback and simplify message b. listen actively and constrain emotions c. watch for nonverbal clues d. all

d

Solomon Asch's studies in group behavior focused primarily on: a. status in the group b. roles in the group c. norms in the group d. conformity in the froup

d

Solomon Asch's studies showed that it is a tendency of persons who are placed in a group to: a. try and convince the group that they are better in making good decisions than most other members of the group b. take an opposing view in most matters from that of the group c. to establish their own subculture within the group d. to go along with the group even though they feel the group is not correct

d

The characteristic of some group members to contribute less, particularly as group grow larger, is known as: a. reduced group performance b. non-contributory involvement c. inadequate participation d. social loafing

d

The dimensions of situational leadership are: a. a leader-member relationships -do my subordinates accept me as a leader? b. task structure -Do my subordinates perform unambiguous, easily understood tasks? c. position power-Do I have power to reward or punish? d. all

d

The final stage in the process of communication is: a. decoding b. encoding c. receipt d. feedback

d

The text distinguishes the difference in the characteristics of being a leader as compared to those of being a manager. Which of the following would fall under the characteristics of a leader as compared to those of a manager? a. managing resources b. being conscientious c. putting customers first d. acing decisively

d

When a faculty member discusses with a prospective student why the student should take the class and how enjoyable the classroom experience will be, but chooses to leave out the fact that the class will require a considerable amount of time involving teamwork outside of class, the faculty member is failing to communicate through: a. information under-load b. selective perception c. information distortion d. filtering

d

Which of the following is a disadvantage associated with having large team (10-16 members)? a. less interaction b. lower morale c. social loafing d. all

d

Which of the following is a way to empower self-managed work teams? a. hold the team accountable for their work\ b. have the team work on a whole product or service c. cross-train employees to work on different tasks within the team assignment d. all

d

Which of the following is the correct communication sequence? a.. sender-decoder-channel-encoder-receiver b. decoder-sender-channel-receiver-encoder c. encoder-sender-channel-receiver-decoder d. sender-encoder-channel-decoder-receiver

d

Which of the following statement is correct? a. The path-goal leadership model advanced by Robert House suggests that the effective leader makes available to followers desirable rewards in the workplace and increases their motivation by clarifying the path or behavior that will help them to achieve those goals and provides them with support b. leader behaviors are influenced by two contingency factors-employee characteristics and environmental factors in determining the most effective leadership c. The path-goal model offers three important implications for managers: use more than one leadership style, help employees achieve their goals, and modify leadership style to fit employee and task characteristics d. all

d

Which of the following statements is true? a. informal groups are often made up of persons who share a common interests. b. informal groups are often made of people who socialize together during lunch c. formal groups are shown on the organization chart and have a defined responsibility and role d. all

d

the difference between work groups and work teams lies in the fact that: a. work teams have a common goal b. work teams are judged on collective performance c. work teams are comprised of members with complementary skills d. all

d

the informal communications network in the organization is referred to as: a. the water fountain message center b. the restroom information center c. the "old boy's" channel of communication d. The grapevine (not the one Marvin Gay sang about)

d

the power that an individual has that is characterized by his/her strong, positive, likable personality and vision for the organization future for the organization and its people is best characterized as: a. social power b. visionary power c. futuristic power d. referent power

d

the process of assigning someone to play the role of critic to voice possible objections to a proposal and thereby generate critical thinking and reality test is known as: a. critical problematic analysis b. dialectic methodology c. critical reality adjustment d. devil's advocacy

d

what are the barriers to communication: a. physical-sound, time, space b. semantic -words matter c. personal -individual attributes that hinder communication (trustworthiness, credibility, egos, stereotypes, prejudices) d. all

d

which description best characterizes as I, 9leadership style on the managerial grid? a. task management b. middle- of the road management c. impoverished management d. country club management

d

which of the following are included in the path-goal model of leadership? a. environmental contingency factors b. employee contingency factors c. outcomes d. all

d

which of the following is a disadvantage associated with having a small team (2-9 members? a. fewer resources b. possibly less innovation c. unfair work distribution d. all

d

which of the following is a symptom of groupthink? a. invulnerability, inherent morality, and stereotyping of opposition b. rationalization and self-censorship c. illusion of unanimity, peer-pressure, and mind-guards d. all

d

which of the following is cited as a reason why teamwork is important? a. increased productivity b. reduced costs c. improved quality d. all

d

which of the following is not considered one of the traits associated with leadership? a. drive b.self-confidence c. intelligence d.compassion

d

which of the following is not one of the three contingency dimensions in Fiedler's contingency model that defined the key situation factors in leader effectiveness? a. leader-member relations b. task structure c. position power d. formal authority

d

which of the following is not suggested as a device to stimulate constructive conflict? a. change the organization's culture and procedures b. bring outsiders for a new perspective c. use programmed conflict d. eliminate competition

d

which of the following might be a reason for conflict? a. personality clashes b. competition for scarce resources c. time pressure d. all

d

which of the following statement is correct? a. group size seems to have little impact on the time it takes to make a decision b. group size seems to have some impact on the quality of the decision made c. small groups seem to be better at interpreting data d. all

d

which of the following statement is correct? a. high cohesiveness combined with low alignment to organizational goals may lead to lower productivity b. high cohesiveness combined with high alignment to organizational goals may lead to high productivity c. low cohesiveness combined with low alignment may lead to no change in productivity d. all

d

which of the following statements is correct? a. a possible drawback in using global teams is the problems associated with language barriers in communications. b. an advantage in using global teams is the diversity afforded by using persons from so many different parts of the world c. in using global teams a great deal of attention must be given to differing cultural norms d. all

d

which of the following statements is correct? a. problem-solving teams are individuals from the same department or functional area b. problem-solving teams are encouraged to make suggestions but are rarely given the authority to implement those suggestions c. problem-solving teams may also be viewed as virtual teams if teams members only interact through video conferencing d. all

d

which of the following statements is correct? a. the controller-inspector in the group maintains discipline and enforces rules b. the upholder-maintainer in the group protects the group from outside intrusion c. the explorer-promoter in the group champions ideas after they have been initiated d. all

d

which of the following statements is not correct? a. transactional leaders primarily lead by using social exchange b. transformational lead by stimulating and inspiring followers to achieve extraordinary outcomes c. visionary leaders create and articulate a realistic, credible, and attractive vision of the future that improves upon the present situation d. charismatic leaders are born with the enthusiasm and self-confidence, inborn inherent traits that unfortunately others can never be trained to have, but which give them the ability to use their personality and actions to influence others

d

which of the following statements regarding teams are correct? a. five team process variables shown to be related to team effectiveness are: a common purpose, specific team goals, team efficacy, managed conflict, and minimal social floating. b. the selection of individuals suited for team work plays a significant role in group effectiveness c. rewards for success play a significant role in team effectiveness d. all

d

which of the following statements regarding work groups is correct? a. work groups interact to share information and help each member do his or her job more efficiently b. work group maintain for the most part only individual accountability and skills may be be random or varied c. work groups may display a degree of synergy that is neutral or sometimes even negative d. all

d

which of the following statements regarding work groups is correct? a. work groups interact to share information and help each member to his or her job more efficiently b. work groups maintain for the most part only individual accountability and skills may be random or varied c. work groups may apply a degree of synergy that is neutral or sometimes even negative d.all

d

Which of the following are included in the path-goal model of leadership? a.environment contingency factors b. employee contingency factors c. outcomes d.all

d.