Mgmt case studies

Which of the following is not a source of job-related stress at Away?

Role Ambiguity

Select the trait that best characterizes former Boeing CEO Dennis Muilenburg.

Type A Behavior Pattern

based on the case, employee engagement at Away may be deteriorating because of which of the following?

increased stressors

The case points out which barrier to diversity?

A negative diversity climate

As the founder and CEO of WeWork, Neumann had ______ power.

legitimate

How can Boeing's current product defect rate impact its balanced scorecard?

It may impact its customer perspective—KLM and United may look to Airbus for future aircraft.

The new, virtual environment of late-night TV production could cause taping delays if one part of the process was delayed due to glitches. For example, if writers had difficulty collaborating online, it could cause a delay in scripting, which would push back taping. What type of conflict could this result in?

intergroup

U.S. shale companies' use of technology such as AI, to make drilling more efficient, primarily supports the ______ perspective of the balanced scorecard.

internal business

Despite all the challenges they faced, thousands of health care workers continued coming into work because they had a job to do and lives to save. What type of motivation and associated rewards does this portray?

intrinsic

The only direct communication ticketholders who arrived on a barren island received from the organizers was a single e-mail saying, "The festival is being postponed until we can further assess if and when we are able to create the high-quality experience we envisioned." Based on the contingency model of media selection, what level of media richness did this portray, and was it the right amount?

it portrayed low media richness and was not accurate

Based on the case, regulators are planning enhanced inspections of Boeing's production line during the manufacturing of the MAX. What type of control is this?

concurrent

Based on what you learned about Neumann in the case, he most likely is low on ______ and ______.

ethical leadership; humility

Governor Asa Hutchinson announced that nurses in Arkansas would receive a $1,000 monthly bonus payment during the pandemic, and that number would double to $2,000 if they worked in a facility with a confirmed case of COVID-19. If nurses value adequate personal protective equipment (PPE) over additional compensation, Hutchinson's plan may not be successful based on the ______ component of expectancy theory.

Valence

The case mentions that Neumann seemed to believe that he had extraordinary abilities to accomplish the impossible. Former employees said that it was nearly impossible to talk Neumann down from anything, no matter how absurd it seemed and Twitter's former CEO said that WeWork had a high degree of self-dealing. Based on this information, Neumann seems to exhibit all of the following "dark" leader characteristics except

charismatic

Some U.S. shale companies fit their machines with sensors that collect performance data in real time. What type of control does this represent?

concurrent

McFarland continued to promote Fyre Festival as a top-notch experience through his website and social media platforms, even when it was obvious it would be an absolute failure. Assuming McFarland intended to mislead others, which downside of social media does this portray?

disinformation

Some employees at Boeing used disinformation to deceive F.A.A. regulators and airlines about the amount of additional pilot training required to safely fly the 737 MAX. This information distortion represented a(n) ________ barrier.

encoding

The sudden shift from in-person late-night TV production to virtual production caused a dramatic shift for production crews. Based on what you know about punctuated equilibrium, the time before COVID-19 would be characterized as ______ while COVID-19 caused ______.

equilibrium; abrupt change

The oversupply of oil in world markets and the increase in interest rates primarily negatively impacted which perspective of U.S. shale's balanced scorecard?

financial

Boeing is looking to eliminate hundreds of quality-control inspectors—as a cost-cutting measure—while the company still has an unacceptable production defect rate. Based on what you've learned about the balanced scorecard, what two perspectives are directly conflicting in this situation?

financial and internal business perspectives

Lower-level engineers at Boeing were largely separated from other engineers in the company and surrounded instead by managers. This resulted in a dangerous level of groupthink within the organization. Boeing's culture and decision-making would have benefited from the ____________ that would have occurred had engineers been encouraged to collaborate regularly during the design and manufacturing process.

functional conflict

based on what you learned about co-CEO Korey and casual attribution, what attributional do you believe she utilizes when an employee wants to take time off or does not immediately answer messages?

fundamental attribution bias

which of the following big 5 personality measurements probably contributed to co-CEO Korey's Initial success at away

high conscientiousness

Late-night TV production requires efficient and collaborative processes. Producers source material, writers take the material and script the show, then video, audio, and makeup act to meet taping deadlines. Finally, editors ensure the show meets broadcast standards. Based on what you know about team effectiveness, this sequence of events requires

high team interdependence

The process of setting up the festival requires experience, expertise, and a constant flow of communication among various stakeholders in order to properly coordinate. This is ______ communication, which McFarland failed at.

horizontal

Based on Herzberg's two-factor theory, personal protective equipment (PPE) for health care workers on the front lines is a(n) ______ factor.

hygiene

One reporter claimed that Neumann led with an entrepreneurial vision and personal charisma. Based on what you know about influence tactics, which tactic did Neumann successfully utilize?

inspirational appeals

Over time, some of the employees at Boeing and at the federal agencies charged with regulating the company became increasingly convinced that they were powerless to change Boeing's culture or the profit-driven decisions of the company's leadership. According to expectancy theory, these employees and regulators were experiencing

low expectancy

Assume that one of the production crew members is known for mediating conflict between different individuals or teams. This person would have the ______ role of ______.

maintenance; harmonizer

Assume that ER nurses in New York City were responsible for 25+ patients on each shift during the pandemic while ER nurses in smaller cities only had four or five patients per shift. Both groups of nurses had equivalent backgrounds, received comparable compensation, and had similar working conditions. Based on equity theory, the New York City nurses would be feeling

negative inequity

One executive mentioned that Neumann doesn't know what he doesn't know. Based on this characterization, Neumann most likely suffered from

the Dunning-Kruger effect

As Boeing grew larger, created more jobs, and generated higher shareholder returns, federal regulators ceded increasing amounts of regulatory control to the company. In other words, the better Boeing looked in the eyes of its shareholders and the country, the less the government interfered in its decisions. In this case, federal regulators impacted Boeing's decisions through

negative reinforcement

The case mentions that many health care workers are overwhelmed as they are working long hours. Assume that hospital management agrees to relax the requirement that workers pick up weekend shifts for those that are the best performing. What type of reinforcement does this portray?

negative reinforcement

Which leadership style from the revised Path-Goal theory was most common at Boeing?

path-goal clarifying

Late Night with Seth Meyers showrunner Mike Shoemaker had a highly performing team that regressed to its more primitive days due to the challenges associated with COVID-19. Based on Tuckman's Five-Stage Model, Shoemaker's team most likely went from ______ to ______.

performing; storming

Based on the case, which personal barrier to communication did McFarland portray?

personal

One attendee remembered McFarland standing atop a table frantically yelling instructions at the crowd. If the crowd was not able to understand McFarland's instructions because they could not hear him, it is most likely because of ______ in the communications process.

physical noise

Boeing's production team unintentionally left debris in fuel tanks and other interior spaces of almost half of undelivered MAX planes. This shows

poor quality control

The case mentions that Saudi Arabia, for instance, is able to produce conventional oil for under $10 a barrel, making it more resilient during price slumps. With this in mind, the primary reason why U.S. shale companies need to utilize effective control measures is to

reduce costs

Assume that a U.S. shale company partners with an oil refinery to take random samples of oil that's been produced in order to confirm adequate quality and proper viscosity. This would be an example of utilizing which TQM tool or technique?

statistical process control

Boeing's Process Monitoring System randomly audits a small percentage of jobs in certain categories to ensure there is a 95 percent production acceptability rate. What type of TQM tool is this?

statistical process control