MGMT ch 11 cengage

which of the following is a purpose of performance appraisals

evaluating human resource programs

after expenses, denise cleared $500,000 last year. she is thinking about giving some of this money to her employees in what is known as a _____ plan

a profit-sharing

the government of a country is working to change employer's perceptions of older workers and encourage companies to abandon mandatory retirement plans. in the context of dimensions of surface-level diversity, which of the following types of discrimination is the government trying to eliminate?

age discrimination

this law requires that employers provide reasonable accommodations to people with disabilities

americans with disabilities act

structured interviews make especially good predictors of job success when paired with a ____ test

cognitive ability

which of the following is a difference between structured interviews and unstructured interviews?

in structured interviews, interviewers prepare standardized interview questions ahead of time; whereas, in unstructured interviews, interviewers are free to ask applicants anything they want

containing questions designed to elicit information about job applicants, the _____ may be structured or unstructured

interview

which of the following is an advantage of a structured interview

it facilitates comparison between applicants since all applicants are asked the same questions

which of the following is true of developmental feedback?

it is designed to improve future performance

which of the following statements is true of the occupational safety and health act (OSHA)?

it requires that employers provide employees with a workplace that is free from recognized hazards that are causing or are likely to cause death or serious physical harm

in which of the following ways can companies ensure that people with disabilities have the same opportunities as everyone else?

providing reasonable workplace accommodations for disabled employees

this law prohibits discrimination on the basis of race, religion, color, sex, or national origin

title VII of the civil rights act

in cases where sexual harassment may have occurred, which of the following CEO responses would be appropriate?

-our company policy prohibits harassment of any kind. let's get HR involved so we can straighten this out -please tell me exactly what happened

an asian female suspicious when a less-qualified caucasian was hired in her place. after some investigation, jinjing discovered that 200 asians applied for the job last year and 50 were hired. during the same time frame, 400 caucasians applied, and 200 were hired. after running some numbers, you find that the impact rate at the biotechnology company is ___. according to the four-fifths rule, adverse impace has _____. you advise jinjing to ____

.50; occurred; to sue

this report summarizes the ratings given to you by your manager, peers, and direct reports. this form tells you that the waste management company uses a

360 degree feedback appraisal process

kaylee received a 20% bonus this year because she was the highest-performing employee in her department

administrative

lila is demoted after receiving a poor performance appraisal kind of appraisal

administrative

the top management of a company decided to lay off about twenty percent of its employees to cope with the financial loss the company incurred over the year. the scenario is an example of _____

an involuntary separation

the sat and minnesota clerical test are examples of these tests, which show whether a person has the specific abilities needed to do a particular job

aptitude tests

ignatus inc, a lock manufacturer, is part of a national program in which employers encourage disabled workers to work with ease. to help workers with sight impairments, ignatus has provided them with magnifying lenses that give them the vision acuity as they need to work on the small parts within a lock. these lenses are an example of _____

assistive technology

due to an increase in the amount of employee turnover in a company, the company decided to be very thorough in gathering accurate information about the job applicants. it decided to uncover all job-related information not provided by the applicants in order to hire only those candidates who do not have an inconsistent employment history. this scenario illustrates that the company should conduct a _____

background check

companies use early retirement incentive programs (ERIPS) to

create job opportunities for people inside the company

a job candidate is rejected on the pretext that he is hearing impaired. which of the following types of discrimination does this exemplify

disability discrimination

darlene jespersen used to work in a sports bar. despite being nominated by her manager for a promotion for her outstanding performance, the nomination was rejected, and a male coworker was awarded the promotion. subsequently, darlene's manager informed her that she was not promoted because the post requires working extra hours, and the management considered that to be a difficult task for a female employee. this is an example of _____

disparate treatment

which of the following is a criterion outlined in the uniform guidelines on employee selection procedures that is used in determining whether companies have engaged in discriminatory hiring and promotion practices

disparate treatment

managers look at _____ rates when they examine the percentage of people who have quit or been fired from the company in the past year

employee separation

in retail settings, ____, is often a problem, because workers are more likely to voluntarily quit low-skilled and stressful job

employee turnover

you are a manager at abrasivebit, a drill bit manufacturer. recently, your boss asked you to hire a new field service technician. you are now ready to begin recruiting. you know that if you use ____ recruiting, you will likely to bring new ideas into the company. so you decide to use that approach

external

wrongful discharge is the loss of poor-performing employees who choose to leave an organization

false

last month, denise lost two of her worst employees. this ____ turnover is _____ for the gym. denise should consider implementing _____ plan, which is good for dealing with all types of turnover

functional; good; pay-for performance

base solely on "roses are red, violets are blue, you ignore my advances, but more will ensue" this could be a case of ____ sexual harassment

hostile work environment

in order to win a _____ case, the victim mus prove that management knew, or should have known, about the problem and did nothing about it

hostile work environment

antonio supervises six graphic designers. if he intends to fill a senior graphic designer position with one of these six, he will use _____ to identify his job candidates

internal recruiting

prepares recruitment literature and job advertisements for applicant placement; reviews resumes to identify qualified applicants; conducts interviews to determine applicant's suitability for employment

job description

if you knew that one of your coworkers had submitted phony expense reports because she was on the verge of losing her house, would you tell your boss? why or why not

legal

which of the following is a reason for smaller representation of minority groups in management positions?

most companies prefer hiring whites than candidates of minority groups

which of the following statements in true of employee turnover?

one of the best ways to influence functional and dysfunctional turnover is to link pay directly to performance

flagon inc, a bottle manufacturing company, pays its employees 50 cents for every bottle that is produced in addition to the production rate of 200 bottles per day. which of the following compensation systems has flagon adopted?

piecework

you are a manager at abrasivebit, a drill bit manufacturer. recently, your boss asked you to hire a new field service technician. you are now ready to begin recruiting. which of the following actions could you take to implement your decision?

publish an advertisement on an internet job site

from a legal perspective, the two kinds of sexual harassment are:

quid pro quo and hostile work environment

a manager who threatens to fire an employee for refusing to have sex with him is guilty of _______

quid pro quo sexual harassment

zenzar corp is a software firm that plans to hire technical writers for its new project. the job requires candidates with good technical writing skills. which of the following tests would be appropriate would be appropriate to test this ability of candidates?

specific ability test

which of the following is a significant factor behind the lack of women at top levels of management

women face sex discrimination

jennifer applied for the job of a waitress at sam's coffee shop. during the recruitment, the recruiter asked her to make five different types of beverages and wait the tables for an hour. in this scenario, the recruiter conducted a _____

work sample test