MGMT Ch 11 Quiz 9
Develop analytical and problem-solving skills.
B. Students are put in small groups and asked to discuss how flower arrangements should differ depending on where they are used, for example, at indoor versus outdoor weddings.
4. Training
4. Training
5. Performance Appraisal
5. Performance Appraisal
6. Compensation
6. Compensation
Desperate treatment
An employer intentionally hires men but not women with school-age children. An employer purposefully hires attractive females rather than males.
Adverse impact
An employer requires a high IQ for shoveling coal, not realizing members of a protected class are being turned away.
If Denise decides to pay above-market wages, she will find that she:
Attracts and keeps better employees
Tasks Controls access to the building Assists in emergency situations Maintains daily logs and shift reports Provides directions to visitors
Job Description
Qualifications Bachelor's degree Must have five years of restaurant experience Must have experience cooking in a fast-paced environment Communication skills in both Spanish and English
Job specifications
Which of the following are advantages of e-learning? Check all that apply.
Reduces travel costs Increases Workplace productivity
This form is likely to be:
effective
How much do you weigh?
illegal
How many times a month were you late for work at your last job?
legal
What educational degrees do you have?
legal
Job analysis information should not be collected through:
past performance evaluations of the job incumbent.
A customer interaction simulation is an example of this type of test, which directly measures an applicant's ability to do a job.
work sample test
1. Employment legislation
1. Employment Legislation
2. Recruiting
2. Recruiting
3. Selection
3. Selection
Impart information and knowledge.
C. Students read The Encyclopedia of Flower Arranging by Rona Coleman and Sylvia Pepper.
Adriaan and Arie got off on the wrong foot. Arie messed up his first project for Adriaan, and now Adriaan gives him low-performance ratings in every category of performance. This is an example of a halo error. Frame-of-reference training will help the manager to evaluate performance more accurately.
Halo; Frame of Reference
Jasmine receives a promotion based on her performance appraisal rating.
administrative
Kaylee received a 20% bonus this year because she was the highest-performing employee in her department.
administrative
A Baptist church is allowed to hire only a professed Baptist as a minister. In this case, religion is a bona fide occupational qualification
bona fide occupational qualification
Structured interviews make especially good predictors of job success when paired with cognitive abilities.
cognitive abilities
The General Aptitude Test Battery (GATB) is an example of this type of test, which measures a person's thinking and reasoning abilities, including verbal and numerical aptitudes.
cognitive ability test
You are the CEO of a 500-person plating company. Today, Lucy, one of your employees, came into your office with an angry look on her face. She said, "That rat Kent put this on my desk this morning. I told him last week I didn't want to go out with him!" Roses are red, Violets are blue, You ignore my advances, But more will ensue. Love, Kent Based solely on the words on the valentine, this could be a case of hostile work environment sexual harassment.
hostile work environment
How will you care for your children while you are working?
illegal
Practice, Learn or Change Job Behaviors
-on the job training -role playing -simulations and games -vestibule training Students learn on the job. They are given simple arrangements to complete at first and get more difficult assignments as they master the earlier ones.
DIRECTIONS: Rate this employee using the following scale, where 1 = Almost never, and 5 = Almost always. Completes work before deadlines Offers to help team with work Monitors own progress on work Almost never Almost always 1 2 3 4 5 This form tells you that the waste management company uses a:
Behavior observation scale
Which of the following actions could you take to implement your decision?
contact an employment agency
You are a manager at Abrasivebit, a drill bit manufacturer. Recently, your boss asked you to hire a new field service technician. You are now ready to begin recruiting. You know that if you use external Correct recruiting, you will be likely to bring new skills into the company, so you decide to use that approach.
external
Last month, Denise lost two of her worst employees. This __________ turnover is _____________ for the gym. Denise should consider implementing ___________ plan, which is good for dealing with all types of turnover.
functional; good; pay-for-performance
In order to win a hostile work environment case, the victim must prove that management knew, or should have known, about the problem and did nothing about it.
hostile work environment
This is a case of sexual harassment because:
is; Lucy indicated that Kent's affections were unwanted, and he persisted in approaching her
In cases where sexual harassment may have occurred, which of the following CEO responses would be appropriate? Check all that apply.
please tell me exactly what happened Our company policy prohibits harassment of any kind. Let's get HR involved so we can straighten this out.
After expenses, Denise cleared $500,000 last year. She is thinking about giving some of this money to her employees in what is known as __________ plan.
profit-sharing
