MGMT Ch. 15

Which of the following is a passive, independent, critical thinker?

Alienated follower

According to the Leadership Grid, which of the following occurs when efficiency in operations is the dominant orientation?

Authority-Compliance

At work, Sue Ellen favors a consensual and collaborative process, where influence derives from relationships rather than positions of power and formal authority. As such, she can best be viewed as what type of leader?

Interactive

Which of the following is NOT a valid component of authentic leadership?

Isolates self from others

_____ is the ability to influence people toward the attainment of organizational goals.

Leadership

Which of the following is the power coming from a formal management position in the organization?

Legitimate power

Linda is viewed by her colleagues as someone who makes productive contributions through talent, knowledge, and good work habits, but she is sometimes hard to work with because of her communication style. Based on the Level 5 leadership spectrum, Linda would be placed in which category?

Level 1: Highly capable individual

The leader who builds an enduring great organization through a combination of personal humility and professional resolve is a _____ leader

Level 5

Which of the following refers to the highest level in a hierarchy of manager capabilities?

Level 5 leadership

_____ reflects a moderate amount of concern for both people and production.

Middle of the Road Management

Which of the following types of power stems from a leader's special knowledge?

None of these

_____ power comes from personal sources that are not as invested in the organization, such as personal interests, goals, and values.

Personal

Which of the following is NOT a manager quality?

Personal power

Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and keen decisiveness. Which personal characteristic of leadership is she showing?

Personality

Self-confidence, honesty and integrity, and the desire to lead, are all components of which personal characteristic of leaders?

Personality

____ power comes from organizational structure and promotes stability, order, and problem solving within the structure.

Position

_____ power comes from organizational structure and promotes stability, order, and problem solving within the structure.

Position

All of the following are major approaches to leadership EXCEPT:

Progressive leadership

When leaders influence others through the exchange of benefits or favors, which influence tactic is being used?

Rule of reciprocity

_____ works best for employees with moderate readiness, according to Hersey and Blanchard.

Selling and participating

Hersey and Blanchard are responsible for which theory?

Situational theory

Which of the following is consistent with initiating structure?

Task oriented behavior

According to the situational theory of Hersey and Blanchard, which of the following leader styles matches up best with low readiness subordinates?

Telling style

"A fire that ignites followers" is used to describe which leadership characteristic?

Charisma

Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?

Charismatic

Marion is a great manager and he has a number of special skills. In particular, Marion has the ability to get his subordinates to do more than would be normally expected. Which of the following terms best describes Marion?

Charismatic leader

Which of the following types of power is vested in the manager's ability to punish employees?

Coercive

Beth, a middle manager at Heather's Handbags, uses threats and punishments as ways of influencing the behavior of his subordinates. Which of the following sources of power is Beth relying on?

Coercive power

Which of the following is a follower who participates actively in the organization but does not use critical thinking skills?

Conformist

Sandra views herself as a tough but fair supervisor. She gives explicit directions to her subordinates about how tasks should be accomplished, but is not always approachable when they come to her with questions. Her employees sometimes feel that she is too gruff and impersonal. Which category on the situational leadership grid does Sandra fit into?

Telling style

Recently, Beagle Boutique was attempting to hire a middle manager. They were looking for an intelligent, active, and creative individual. Which approach to leadership was Beagle using?

The trait approach

Andy's subordinates say that they love working for Andy because he inspires them to not only believe in the organization but to believe in their own potential as well. Based on this example, Andy can best be described as what type of leader?

Transformational

Which of the following is the most frequently used and a highly effective influence strategy?

Using rational persuasion

Wilson is viewed by his boss as driven, tenacious, and hardworking in the pursuit of his goals. These characteristics fit within which category?

Work-related characteristics

Which of the following characteristics of leaders have been studied?

all of these

Some of the key characteristics associated with charismatic leaders include:

all of these.

All of the following are essential parts of any definition of leadership EXCEPT:

coercive power.

The Leadership Grid used the two leader behaviors which were called:

concern for people and concern for production

Researchers at the Ohio State University identified two major behaviors called:

consideration and initiating structure.

The six interpersonal influence tactics for leaders include all of the following EXCEPT:

do not worry about people liking you

The Michigan researchers used the term _____ for leaders who established high performance goals and displayed supportive behavior toward subordinates.

employee-centered leaders

The early research on leadership traits was referred to as the:

great man approach.

Megan is a manager at Botell International. She is very friendly and extremely respectful of her subordinate's welfare. She can be described as:

high in consideration.

According to the leadership grid, _____ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment.

impoverished management

The less effective leaders, in the University of Michigan studies, were called:

job-centered leaders.

Peter has the ability to convince others to work toward organizational objectives. This ability is known as _____.

leadership

Ian does not have much of a relationship with his subordinates. They feel obligated to do as he says because he's the boss. This is an example of:

legitimate power.

Referent power depends on the leader's:

personal characteristics.

Fiedler used all of the following to describe how leaders fit the situation EXCEPT:

personal power.

Which of these is the potential ability to influence the behavior of others?

power

The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their:

readiness level.

Two leadership styles used by Fiedler in his contingency theory were:

relationship-oriented and task-oriented.

All of the following are interpersonal influence tactics EXCEPT:

rely on the rule of demand.

_____ power is based in the ability of the leader to do such things as recommend promotions.

reward

Candice uses praise, letters of support, and pats on the back as ways of influencing her subordinate's behaviors. All of these actions are highly valued by the work group. This is an example of:

reward power.

A(n)_____ leader works to fulfill subordinated needs and goals as well as to achieve the organization's larger mission.

servant

_____ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction.

strengths

All of the following are leadership qualities EXCEPT:

structured.

The distinguishing personal characteristics of a leader are known as:

traits

The _____ leader is distinguished by his/her ability to bring about organizational change.

transformational

According to research, _____ typically score higher on social and emotional skills.

women

The recommended management style from the leadership grid is _____.

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