MGMT ch 2
QUIZ In the context of the types of corporate culture, which of the following scenarios illustrates the adaptability culture? a. Employees at Bilton Associates have to be flexible and responsive in meeting the changing consumer needs and have the liberty to make decisions. b. Canton Inc. operates in a stable environment and has a culture that values competitiveness, personal initiative, and willingness to work long hours to achieve results. c. Hoover Mechanics operates in a stable environment and has a culture that supports a methodical, rational, and orderly way of doing things. d. The managers at Jelly Legs Entertainment focus on meeting the needs of the company's employees and on creating a caring, family-like atmosphere in the organization.
a. Employees at Bilton Associates have to be flexible and responsive in meeting the changing consumer needs and have the liberty to make decisions.
QUIZ The _______ includes all elements existing outside the boundary of the organization that have the potential to affect it. a. organizational environment b. general environment c. internal environment d. task environment
a. organizational environment
QUIZ Starbucks expanded into the European market with packed stores in Germany and the United Kingdom, but its sales and profits in its French stores were disappointing. Some of the reasons for this were a sluggish economy, more expensive rent, and higher labor costs in France; furthermore, Starbucks did not adapt to the café culture of France. Identify a reason that most likely affected Starbucks's ability to thrive in France. a. Starbucks did not use the triple bottom line to measure its performance in France. b. Starbucks did not factor in the international dimension of its external environment. c. Starbucks did not factor in the homogeneity among its markets across the globe. d. Starbucks did not look at the technological dimension that would affect the French society.
b. Starbucks did not factor in the international dimension of its external environment.
QUIZ The hotel chain Ritz-Carlton uses the phrase "Ladies and gentlemen taking care of ladies and gentlemen" to demonstrate the company's cultural commitment to take care of both employees and customers. Which of the following is the Ritz-Carlton using to express its corporate culture? a. The company is using a monograph to convey its strong values. b. The company is expressing a key corporate value with a slogan. c. The company is using a foreword to demonstrate its values. d. The company is conveying how valuable its employees are with a blurb.
b. The company is expressing a key corporate value with a slogan.
QUIZ Werkley Inc. is a product manufacturing company. It relies on its suppliers for raw materials, on the labor market for its personnel needs, and on its customers for profits. In the given scenario, the suppliers, the labor market, and the customers make up the _____ of Werkley Inc. a. macro environment b. task environment c. internal environment d. general environment
b. task environment
QUIZ _______ culture uses an internal focus for a stable environment and supports a rational and orderly way of doing business. a. The achievement b. The adaptability c. The consistency d. The involvement
c. The consistency
QUIZ Devon owns a real estate company. He is aware of a decline in the housing market and realizes the need to encourage the realtors working for him to adapt to this change in the company's external environment. Devon decides to hold bimonthly meetings with all his employees to discuss their concerns and ideas, thereby showing how highly he values meeting his employees' needs and creating a family-like atmosphere. In the given scenario, Devon is using the _____. a. adaptability culture b. consistency culture c. involvement culture d. achievement culture
c. involvement culture
QUIZ Shipments of compact digital cameras dropped by 42% due to the industry being unable to adjust to changes in the ________. a. natural dimension b. economic dimension c. technological dimension d. legal-political dimension
c. technological dimension
QUIZ Which of the following firms has a high-performance culture? a. Pinot Inc., a product manufacturing firm that focuses on creating a strong culture but does not tie cultural values to performance goals b. Finch & Tyler, a law firm that focuses on meeting its performance goals but pays little attention to cultural values c. Rexot Bron Inc., a start-up firm that neither focuses on achieving business results nor focuses on building a strong cohesive culture d. Gwen Tech, a marketing firm that emphasizes both culture and performance by aligning corporate values with its day-to-day operations
d. Gwen Tech, a marketing firm that emphasizes both culture and performance by aligning corporate values with its day-to-day operations
QUIZ The _______ is a set of key values, beliefs, understandings, and norms shared by the employees of an organization. a. organizational design b. organizational effectiveness c. organizational attractiveness d. organizational culture
d. organizational culture
QUIZ In the context of the different types of corporate culture, the achievement culture is different from the other types in that it mainly: a. places a high value on meeting the needs of employees. b. supports a methodical, rational, and orderly way of conducting business. c. emerges in an environment that requires fast response and high-risk decision-making. d. values competitiveness and willingness to work long and hard to attain results.
d. values competitiveness and willingness to work long and hard to attain results.
QUIZ Companies that succeed in a turbulent world are those in which managers are evaluated and rewarded for paying attention to both cultural values and business performance. a. True b. False
true
QUIZ A cultural leader articulates a vision for the organizational culture that employees can believe in. a. True b. False
true dat
QUIZ A narrative based on true events that is repeated frequently and shared among organizational employees is called a ______. a. statute b. folkway c. norm d. story
D. story