MGMT ch 5

Jason is frustrated with the group project that is due in his organizational behavior class. His team hasn't met to discuss who is going to do which portion of the project and no deadlines have been set. Jason is experiencing role ______ with this project.

ambiguity

What is the first step in managing stress?

determining the amount of stress in an organization and its causes

When stressors enter our lives, our bodies quickly judge situations and decide whether or not they are stressful. What is the name of this process?

primary appraisal

Primary appraisal answers the question "Is this stressful?" and __________ appraisal poses the question "What should be done?"

secondary

High-level executives and managers often feel physical and mental effects due to the ______ caused by their demanding jobs.

stress

What is the term for the negative consequences associated with stress?

strains

Deon just learned that his company is going to announce layoffs by the end of the month. He is completely overwhelmed by this news and doesn't know how he's going to meet his financial responsibilities if he loses his job. What is Deon experiencing?

stress

Psychologists use the term ___________ to describe a state of mental or emotional tension resulting from adverse or demanding circumstances.

stress

In a ______ ______, managers study the positions in their workplaces to determine if stress is negatively impacting employees.

stress audit

Hospitals may offer stress management programs for its employees to help them recognize sources of stress and teach them stress-reduction skills. What is the name for this type of program?

training intervention

Which of the following are organizational practices designed to reduce strains on employees?

1. Employee assistance programs 2. Health and wellness programs

Which of the following are supportive practices that help employees manage and balance their role demands?

1. compressed workweeks 2. flextime 3. telecommuting

Which of the following behavior characteristics are exhibited by individuals with the Type A Behavior Pattern?

1. constant sense of urgency 2. hard-driving and competitive

What are major factors in determining why employees experience differing levels of stress?

1. the personality type of the employee 2. the amount of social support the employee receives 3. the nature of the stressors

True or false: Employees can have different reactions to identical stressors as the result of a number of factors, such as perception, appraisal, and the degree of social support they receive.

True

In her job as an annuity specialist at a financial services firm, Raquel regularly fields calls from clients who want to make withdrawals or reallocations. Since she perceives these duties to be routine, how would she categorize these less stressful duties?

benign job demands

What is the term for the actions and beliefs people use to face stress and the emotions caused by stress?

coping

Which strain has been shown to be most closely tied to the Type A Behavior Pattern?

coronary heart disease

What is the term for the types of hindrance stressors that are less important but interfere with the more important types of work that need to be completed?

daily hassles

What is the term for employer practices that are intended to help employees with personal problems, such as alcohol and drug dependencies, financial problems, or marital difficulties?

health and wellness programs

Research has shown that employees who experience ______ levels of hindrance stressors tend to have ______ levels of task performance.

higher; lower

People who experience higher levels of ______ stressors tend to have lower levels of organizational commitment.

hindrance

The type of stressors that most often trigger negative emotions, such as anxiety and anger, are known as ______ stressors.

hindrance

What is the name for the type of stressors that prevent people from achieving personal success or goals?

hindrance

Bev and Noah are librarians at Summit Elementary School. Bev works on Mondays, Wednesdays, and Fridays, and Noah works on Tuesdays and Thursdays. They divide the single librarian position, salary, and employee benefits proportionately. What is the name for this type of arrangement?

job sharing

After his company announced that it plans to cut 30% of the workforce within the next 90 days, Deon begins to experience chronic headaches and insomnia. These are ______ strains caused by stressors.

physiological

What term describes strains that result from stressors affecting the healthy or normal functioning of the systems of the human body?

physiological

Laura is a new physician in a busy clinic. She wants to spend enough time with her patients to understand their health concerns, but the clinic schedules too many patients every day to be able to spend more than fifteen minutes with each one. Laura is frustrated with this state of events. What is she experiencing?

role conflict

A college offers faculty members a semester's paid leave if they wish to participate in a volunteer abroad program or volunteer at a non-profit organization. What is the term for this type of leave?

sabbatical

What term is used to describe a paid or unpaid leave of absence provided for study and research, travel, community service, or personal renewal?

sabbatical