MGMT Ch10

Benefits now constitute about _____ percent of payroll costs.

30

Needs assessment is used to identify training requirements for which of the following?

Departments People Jobs

True or false: In some cases, companies have been held liable for negligent hiring if they failed to do adequate background checks.

True

It is illegal to fire employees for which of the following?

Whistle-blowing Refusing to break the law Jury duty

What are two elements of a job analysis?

a job description a job specification

Supervisors should meet with their employees face-to-face for termination interviews. It is also wise to include ______ in the meeting.

an HR manager

After management and the union have signed an agreement, there may still be some disagreements. Those are resolved through ______.

arbitration

A(n) ______ is composed of 10 to 12 managerial candidates who participate in a variety of exercises or situations.

assessment center

Manufacturing jobs used to be a union stronghold. What factor was key in the decrease among union membership in this sector?

automation eliminating jobs

Cognitive ability tests measure which of the following?

mathematical calculations verbal comprehension

Piotr works at a factory. Many of his fellow employees belong to the union, but Piotr doesn't, and he isn't required to join. This describes a(n) ______.

right-to-work state

In which HR function are employees hired from among qualified applicants?

selection

Appraisal feedback works best when it is ______.

specific and constructive

As a part of the job analysis, a job ______ details the knowledge and skills needed to perform the job.

specification

The _____ function of human resources consists of recruitment, selection, and outplacement.

staffing

Which is the next step after HR planning is completed?

staffing

The fastest-growing part of executive compensation comes from ______.

stock options and grants

OSHA requires employers to pursue ______.

workplace safety

Adequate background checks include which of the following?

Social Security verification criminal records check employment verification

______ provides financial support to employees who have been laid off for reasons beyond their control.

Unemployment insurance

While trait appraisals assess what workers are like, what workers do is assessed by ______ appraisals.

behavioral

To estimate ______, organizations have to look at workforce trends to make projections.

external supply of labor

Throughout most of the past two decades, benefits costs have risen ______ wages and salaries.

faster than

Top companies invest a great deal to hire and train employees because they recognize that ______.

good talent is rare

The most common type of incentive system that uses an objective standard against which a worker's performance is compared is the ______.

individual incentive plan

An advantage of ______ recruiting is that employees may work hard and like the opportunity to move up within the organization.

internal

The knowledge, skills, abilities, and other characteristics needed to perform a job is the ______.

job specification

The activities that managers engage in to ensure effective working relationships with labor unions describes ______.

labor relations

A clerk or administrative assistant may be asked to take a(n) ______ test, where the applicant performs a sample job task.

performance

In order for pay to motivate employees to work at high levels, pay should be linked to ______.

performance

When managers evaluate employees' performance to assess their contributions to the organization, this is called a(n) ______.

performance appraisal

Important information on which to base human resource decisions, such as pay raises and promotions, can be acquired through ______.

performance appraisals

"Do you enjoy collaborating with people?" is a typical question found on a(n) ______.

personality test

The first stage of the human resource planning process is ______.

planning

In situational interviews, job candidates are ______.

presented with possible job scenarios and asked how they would handle them

The three stages in the HR planning process include which of the following?

programming evaluating planning

When a company needs to hire employees, it wants to select people from a pool of qualified applicants. What is the process of forming this pool of applicants?

recruitment

The consistency of test scores over time and across alternative measurements is known as ______.

reliability

Performance appraisals can assess three basic categories of employee performance: traits, behaviors, and ______.

results

True or false: Applications and résumés tend to be extremely useful for making final selection decisions.

False

Which of the following people or institutions would a hiring organization contact as part of a reference check?

Former employers Educational institutions

______ are used to give employees a sense of shared participation and ownership in the performance of the team or unit.

Group incentive plans

________ is the strategic value of employee knowledge and abilities.

Human capital

______ is a strategic activity that includes meeting an organization's staffing needs.

Human resource planning

Which statement about employment-at-will is true?

There are exceptions to the employment-at-will doctrine.

The three basic employee benefits offered to every employee as required by law include which of the following?

Unemployment insurance Workers' compensation Social Security

Which statement about executive compensation is true?

Which statement about executive compensation is true?

A performance appraisal focuses on which basic categories?

behaviors results traits

Appraisals are most effective when they are based on what type of relationship with employees?

ongoing

A typing test is an example of a(n) ______ test.

performance

Using internal or external sources to develop a pool of qualified applicants from which management can select employees is the task known as _____.

recruitment

What would be the most appropriate question to ask on a personality test to determine if a candidate would be a good team player?

"Do you enjoy collaboration?"

A ______ has the advantage of giving a fuller picture of an employee's strengths and weaknesses.

360-degree performance appraisal

The Age Discrimination in Employment Act of 1967 and its amendments in 1978 and 1986 prohibit discrimination against people ______ years old and above.

40

Trying to force an older employee to retire violates which employment law?

Age Discrimination in Employment Act

Which of the following statements about drug testing is true?

Almost half of U.S. employers screen for drugs.

______ is the use of a neutral third party to resolve a labor dispute.

Arbitration

______ involves teaching managers and professional employees broader skills needed for their present and future jobs.

Development

Since the passage of the ______, applicants and employees of federal contractors and the Department of Defense must undergo drug testing.

Drug-Free Workplace Act

Under the _______ it is illegal to pay men and women unequal amounts if the work they are doing requires equal skill, effort, and responsibility and is performed under similar working conditions.

Equal Pay Act

Which law prohibits unequal pay for men and women who perform equal work?

Equal Pay Act of 1963

Which statement about union membership is true?

It has declined considerably.

What are two benefits of orientation training?

It helps to increase morale. It results in lower employee turnover.

Which of the following is a system of relations between workers and management?

Labor relations

Which of the following requires employers to maintain records of injuries and deaths caused by workplace accidents and submit to on-site inspections?

OSHA

______ training is designed to introduce new employees to the company and familiarize them with policies, procedure, and culture.

Orientation

Verbal comprehension tests measure which of the following?

Reading Vocabulary

Commonly used personality tests measure traits such as ______.

emotional control conscientiousness extraversion

Cardi thought she was doing a good job, even though she didn't always arrive to work on time. She then got fired for tardiness. This is a case of ______.

employment-at-will

The legal concept that an employee can be terminated for any reason is known as ______.

employment-at-will

An employee's pay is based on the performance of the employee's team in a(n) ______.

group incentive plan

Training and development helps to ensure that employees ______.

have the knowledge and skills needed to perform jobs effectively can take on new responsibilities are motivated to perform at high levels

The knowledge, skills, and abilities of employees that have economic value is known as ______.

human capital

People who work at W. L. Gore have specialized capabilities and skills that help set Gore apart from its competition. Which criteria of HRM does this exemplify?

is difficult to imitate

It is important to conduct reference checks on potential employees because ______.

it can be unwise to rely solely on the words of the candidates

In Torsten's job, he must collaborate with managers from other teams, prepare budgets, manage vendor invoices, and supervise a team of five. This is Torsten's ______.

job description

Workers typically vote for unions for several reasons, including which of the following?

job dissatisfaction a desire for better benefits desire to raise the average wage

When Torsten applied for his job, he had to demonstrate that he had an engineering degree, several years of management experience, and in-depth knowledge of computer systems. These requirements make up the ______.

job specification

Collective bargaining is a process of negotiation to resolve conflicts about important issues between managers and ______.

labor unions

Pay ______ refers to whether the organization is a high-, average-, or low-paying company.

level

Appraisals are most effective when they are based on an ongoing relationship between ______.

manager and employee

Managers conduct a(n) ______ to identify who and what needs training.

needs assessment

When giving performance feedback, the manager must be ______ and able to make tough decisions.

objective

One advantage of a 360-degree appraisal is that it captures information that ______.

other appraisal methods miss

Olaf was laid off from his job. His former employer offered résumé and other training services to help Olaf find a new job. This is known as ______.

outplacement

The process of helping people who have been dismissed from the company regain employment elsewhere is known as ______.

outplacement

Haben is interviewing for a customer service position. She is asked, "You receive a call from an angry customer. You listen to the customer's story and conclude, after some investigating, that the customer is wrong and did not comply with your company's stated policies. How would you handle this?" Haben is in a(n) ______ interview.

situational

When managers ask all of the job applicants the same set of standard questions in an interview, this is an example of a(n) ______ interview.

structured

In a(n) _____ interview, a discussion occurs between a manager and employee about the employee's dismissal.

termination

Which tool is being used by more and more hiring managers as a way to quickly and easily learn about job candidates suitability for a job?

the Internet

A significant advantage to joining a union is _______.

the ability of the union to obtain desired benefits

The first step in the selection process is ______.

the application

The National Labor Relations Act has resulted in ______.

the creation of the National Labor Relations Board rapid unionization establishing five unfair employer labor practices

"Get me the right kind and the right number of people at the right time." This statement refers to ______.

the human resources planning process

Which part of a job analysis details each job's specific and essential tasks, duties, and responsibilities?

the job description

In a structured interview, managers ask each applicant ______.

the same standard questions

In contrast to development, which occurs at higher levels in an organization, ______ involves teaching employees how to perform their jobs and helping them acquire the necessary skills and knowledge to be effective.

training

What do managers need to build into their HRM plans to ensure that their employees are able to acquire the knowledge and skills to perform their jobs at a high level and take on new responsibilities as conditions change?

training and development

Managers can assess subordinates on personal characteristics that are relevant to job performance, such as initiative, leadership, and attitude, when ______ appraisals are used.

trait

Sam, a social worker, is assessed based on his empathy and concern for others. This is an example of a(n) ______ appraisal.

trait

In estimating internal supply of labor, an organization typically relies on its experiences regarding ______.

turnover transfers promotions retirements terminations

The National Labor Relations Board makes judgments concerning ______ labor practices.

unfair

Right-to-work legislation allows employees to work without joining a ______.

union

The degree to which a selection test predicts or correlates with job performance is known as ______.

validity

A ______ might be included as part of a background check for jobs involving driving.

vehicle record check

Selection builds on recruitment and involves decisions about ______.

whom to hire

Chito is interviewing for a job as an IT specialist. He is asked to talk about a time he was under a tight time line and what he did to meet the deadline. He is then asked if he would do things differently knowing what he now knows. Chito is in a(n) ______ interview.

behavioral description

Which type of interview explores what candidates have actually done in the past by asking questions about real events?

behavioral description

People can provide a competitive advantage for a firm when their skills, knowledge, and abilities are ______.

better than competitors' hard to find

______ is a formal system for the management of people within an organization.

Human resources management

Which statement about background checks conducted online is true?

If a company finds unprofessional information online about a candidate, it is unlikely to offer that person a job.

Which are crucial decisions for designing an effective pay plan?

Individual pay Pay level Pay structure

Which statement about internal recruitment is true?

It can yield a limited applicant pool.

Which statements are true of human resource management?

It deals with managing people at work. Historically it was known as personnel management. The first interaction with an organization you wish to join involves its human resource function.

Which of the following statements about personality tests is true?

They can be discriminatory and may not accurately predict job performance.

Which statements about behavioral appraisals are true?

They focus on observable aspects of performance. They are subjective.

Which are disadvantages of trait appraisals?

Traits do not always show a direct relation to performance, which can result in workers and courts viewing them as unfair and discriminatory. Trait appraisals do not enable managers to provide employees with feedback to improve performance.

A periodic ritual, which typically takes place every three years between management and unions, of negotiating an agreement over wages, benefits, hours, and working conditions is called ______.

collective bargaining

Assessment center exercises tap a number of critical managerial dimensions, including ______.

communication ability leadership decision-making skills

If an organization's people have talents that can be combined and deployed rapidly to work on a new assignment, those talents are considered a ______.

competitive advantage

Minnesota Materials has formal systems for identifying future management needs and developing high potential employees so the company can promote from within. These formal systems are a source of ______ for the company.

competitive advantage

When employee contributions and capabilities cannot be imitated by others, the employees become a source of ______.

competitive advantage

Alessia works in human resources. She and her team are looking over organizational plans and determining the number of labor-hours it will take to run the company's new factory. Alessia and her team are working on a(n) ______.

demand forecast

One difficult part of human resources planning is trying to determine how many and what type of people are needed in an organization. This is known as a(n) ______.

demand forecast

The essential tasks, duties, and responsibilities involved in performing a job are known as the job ______.

description