MGMT CH7

Goals cannot be set for every aspect of employee behavior or organizational performance, instead manager establish goals based on the idea of choice and clarity.

Cover Key Result Areas

specifies the date on which goal attainment will be measured

Defined time period

_____ specify future ends and _____ specify today's means.

Goals; plans

____ is primarily responsible for operational goals/plans.

Lower Mangement

A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n)

Plan (activities)

Which of the following is not a step in the organizational planning process?

Plan marketing tactics

Which type of plan helps managers implement the overall strategic plan?

Tactical

The planning process begins with which of these?

The development of a mission statement

investigation of the best results among other firms

benchmarking

The traditional approach to corporate planning was to

have a centralized planning department

____ symbolizes the legitimacy of the organization to external audiences.

mission statement

Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Her goal of $265,000 is probably

not realistic.

Tabu is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Her goal of $265,000 is probably

not realistic.

Contingency plans are also referred to as

scenarios.

Cheyenne Creamery requires that all absent employees bring a note from their doctor when returning to work. This is an example of a

standing plan.

Which of these are described by mission statements?

All of these Corporate Values Product Quality Location of facilities

Final step in (MBO) to carefully evaluate whether annual goals have been achieved for both individuals and departments

Appraise overall performance

Alabama Airlines has three planning specialists who help division managers develop their own division plans. Serving as consultants to the divisions, the planning specialists give advice about strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the planning function?

Decentralized planning staff

Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company has a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis?

Designating a crisis management team in the event of an environmental disaster

Which of the following is not a reason why planning positively affects a company's performance?

Goals and plans provide legitimacy for customers

A(n) _________ is a cross-functional group of managers and employees who work together to gain a deep understanding of a specific business issues, with the aim of presenting insights related to that issue.

Intelligence team

At Save-tech, Sophia, director of marketing, is a member of a cross-functional group of managers and employees. The purpose of the group is to gain a deep understanding company's competitive environment and periodically present these findings to top management. Sophia is involved in what type of team?

Intelligence team

Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the following criteria for effective goals?

Covers key result areas

____ enables firms to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization if managers aren't prepared with a quick and appropriate response.

Crisis planning.

Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what management method?

Management by objectives

Which of these is a method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance?

Management by objectives.

Which of these is(are) primarily concerned with tactical goals/plans?

Middle management

____ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.

Mission statement

Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?

Operational Goals

Ruby is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?

Operational goals

Which of the following is NOT one of the benefits of MBO?

Operational goals are able to displace strategic goals.

Which of the following represent plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities?

Operational plans

____ goals lead to the attainment of ____ goals, which in turn lead to the attainment of ____ goals.

Operational, tactical, strategic

Which of the following is NOT a tool for executing a plan?

Operations map

Sam is in charge of strategy control at Lanser's, a large clothing retailer. He regularly tracks sales in relation to targets, number of products on back order, and percentage of customer service calls resolved within specified time periods. These metrics are known as:

Performance dashboards

A group of planning specialists who develop plans for the organization as a whole is known as

centralized planning department

During the ______ stage of his company's crisis management, Jesse Winkler must ensure that the stakeholders' physical and emotional needs are met.

containment

Traditionally, if Stephanie, CEO of Butterfly Pillows, needed to conduct corporate planning, it would be performed by all of the following EXCEPT a. central planning departments. b. consulting groups. c. the president of the company. d. decentralized planning groups. e. top executives.

decentralized planning groups.

Rosalie is a manager at GMG Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as

guide to action

In using MBO, objectives should be set

jointly by the supervisor and the employee.

A statement that identifies distinguishing characteristics of an organization is known as

mission statement.

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's

mission.

At the top of the goal hierarchy is the

mission.

Managers use ____ to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively.

operational goals

The ____ is the department manager's tool for daily and weekly operations.

operational plan

A project is an example of a

procedure.

Numerous ____ are likely to be part of an overall ____.

projects, program

"No food and/or drinks in the classroom" is an example of a

rule.

The official goals of the organization are best represented by the

strategic goals.

The official goals of the organization are best represented by the ____.

strategic goals.

A long-term time frame is most closely associated with

strategic plans.

Beth is a middle manager at Egg Elements Corporation. She is most likely responsible for the achievement of ____ goals.

tactical

Sarah is a middle manager at Style Sneakers Corporation. She is most likely responsible for the achievement of _____ goals.

tactical

Frostburg Fireplaces has used MBO for the past year. Top management just finished evaluating overall performance. The next step in the MBO process should be

to develop new objectives based on the review of last year's performance.

According to the strategy map described in chapter 7, which of the following is NOT a type of goal?

External business process goals

Lower-level goals should lead to the achievement of higher-level goals. This is called

a means-end chain.

The ultimate impact of goals depended on the extent to which goal achievement is linked to

all the above rewards salary increases promotions

All of the following are ways in which companies can bring about relentless drive for progress EXCEPT

avoid stretching goals

The two stages of crisis planning include:

Prevention and preparation

The planning process starts with:

A formal mission that defines the organization's purpose

Baltimore Brewery allows its line managers to take responsibility for strategic planning. This approach is consistent with which of the following?

Planning task force

Constant change prevents MBO from taking hold---An environment of poor emploryer-employee relations reduces MBO effectiveness---Strategic goals may be replaced by operational goals---Mechanistic orgs and values that discourage participation can harm the MBO process---too much paperwork saps MBO energy

Problems with MBO

High Fence Corporation is currently implementing an MBO program. Managers and employees jointly set objectives and develop action plans, and goal achievement is evaluated on an annual basis. High Fence is missing which major activity that must occur in order for MBO to be successful?

Reviewing Progress

_____ involves looking at trends and discontinuities and imagining possible alternative future to build a framework within which unexpected future events can be managed.

Scenario building

Which of these are primarily responsible for strategic goals/plans?

Senior management

Which of the following is not a step in the containment stage in crisis management?

Set up effective communications systems

Which of these is the first step in the MBO process?

Setting goals

developed to achieve a set of goals that are not likely to be repeated in the future. programs and projects

Single use plans

Which of these represent the broad statements of where the organization wants to be in the future?

Strategic goals

____ are called the action steps by which an organization intends to attain its strategic goals.

Strategic plans

Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans?

Strategy map

___________ are reasonable yet highly ambitious goals that are so clear, compelling, and imaginative that they fire up employees and engender excellence.

Stretch goals

Which of these is true about single-use plans?

They are developed to achieve a set of goals that are unlikely to be repeated in the future.

Which of these are true about contingency plans?

They define company responses to specific situations, such as emergencies or setbacks.

____ is primarily responsible for strategic goals/plans.

Top Management