MGMT Chapter 11

The job design method that puts more variety into a job by combining specialized tasks of comparable difficulty is: Multiple choice question.

job enlargement

Which statement is an example of Vroom's concept of instrumentality? Multiple choice question.

If I meet my performance goals, I will receive a promotion.

The question that asks "How much do I value the outcomes I will receive by achieving my performance goals?" represents which element of Vroom's expectancy theory?

VALENCE

An unfair social exchange, such as not being paid for overtime worked, is likely to do which of the following?

Motivate the employee to correct the situation. Cause cognitive dissonance in the employee. Lead to changes in the employee's attitude or behavior.

Which of the following statements are consistent with Locke and Latham's findings about goal setting?

People need the ability and resources to achieve the goal. Goals that are specific and difficult lead to higher performance. Successful goal achievement reinforces employee satisfaction and leads to setting higher goals.

David McClelland's theory about the drivers of employee behavior is the:

acquired needs theory

Needs are defined as physiological or psychological deficiencies that: Multiple choice question.

arouse behavior

The psychological mechanisms that guide the direction, intensity, and persistence of one's behaviors or thoughts are known as:

motivation

Physiological or psychological deficiencies that arouse behavior are known as

needs

In Vroom's expectancy theory, instrumentality is the relationship between which two factors?

outcomes performance

Pay, promotions, challenging assignments, participation in decision making are all considered ______ in Adam's equity theory.

outputs

The theories that focus on explaining the process by which internal and situational factors influence employee motivation are known as ______ theories.

process

Which approach to job design often creates jobs that are very simple, repetitive, and boring?

scientific management

Who formulated the theory that motivation is a function of five basic needs: physiological, safety, love, esteem, and self-actualization? Multiple choice question.

ABRAHAM MAZLOW

What motivates corrective action in equity theory? Multiple choice question.

cognitive dissonance

The theories that focus on identifying the factors that motivate employees are known as ______ theories.

content

Altering jobs to improve employee experience and productivity is called job

design

The job characteristics model builds intrinsic motivation by: Multiple choice question.

designing jobs with the five core characteristics

Expectancy theory states that people are motivated to behave in ways that produce Multiple choice question.

desired combinations of expected outcomes.

The form of organizational justice that reflects the perceived fairness of how rewards are allocated is

distributive justice

In equity theory, inputs can include

education personality traits skills and knowledge

Which methods should managers use to determine the needs of their employees? Multiple select question.

employee surveys one-on-one meetings

The job design method that puts more variety into a job by combining specialized tasks of comparable difficulty is job

enlargement

Which term describes the idea that not all individuals prefer an equal ratio of outputs to incomes?

equity sensitivity

The question "What are the chances of reaching my performance goal?" represents which element of Vroom's expectancy theory? Multiple choice question.

expectancy

The theory that can be used to predict behavior in any situation where there is a choice between two or more alternatives is:

expectancy theory

Which term describes someone who cares more about what they put into a group project than the rewards they receive from participating in the project?

high equity sensitivity

Which of the following are problems that often arise with jobs based on Taylor's scientific management methods?

high levels of dissatisfaction and stress poor mental health low sense of accomplishment

What does equity theory explain?

how people strive for fairness in give-and-take relationships how people strive for fairness in social exchanges

In Adams' equity theory, knowledge, experience, education, and effort expended all are perceived as:

inputs

Job rotation is the top-down approach that:

moves employees from one specialized job to another

Which core job characteristic measures the extent to which the job affects the lives of other people within or outside the organization?

task significance

When employees are able to offer challenging, but constructive opinions to managers, their perception of procedural justice is improved because they have a

voice

The kind of management that sets standards established by facts gained from systematic observation, experiment, or reasoning is:

Scientific management

According to goal setting theory, which of the following are needed in order for goals to motivate employees?

ability to achieve the goal commitment to the goal goal specificity

The job design method that offers an employee the opportunity to experience achievement, recognition, and stimulating work through vertical loading is: Multiple choice question.

job enrichment

According to McClelland's acquired needs theory, which need involves the desire to excel, solve problems, and surpass others?

need for achievement

According to McClelland's acquired needs theory, which need involves the desire to influence or teach others to achieve? Multiple choice question.

need for power

What are some recommended approaches for creating change when one's job is low on hygiene or motivating factors?

Change jobs. Talk with the manager. Ask for new work assignments.

McClelland's theory states that employees are motivated by acquired needs that include the need for:

achievement power affiliation

What should individuals do if their current job is unfulfilling but they do not want to change jobs?

Try to incorporate job crafting or I-deals.

Advantages of designing jobs using job rotation include: Multiple select question.

providing employees with a broader perspective of the organization building employee knowledge and ability to promote from within increased worker flexibility for scheduling through cross-training

Which of the following are considered outputs in equity theory?

recognition, bonuses

One way managers can improve employee perceptions of procedural justice is to: Multiple choice question.

allow them to participate in important work decisions

Equity theory uses a comparison of the ratio of

outputs to inputs

In Vroom's expectancy theory, instrumentality is the relationship between which two factors?

performance outcomes

Any set of activities that involve the alteration of specific job activities to improve the quality of employee job experience and motivation is called

job design.

Which of the following are included in Maslow's need hierarchy theory? Multiple select question.

Esteem Needs Physiological Needs

The form of organizational justice that reflects whether people are told the truth and treated with respect is:

interactional justice

Using Vroom's expectancy theory to predict motivation, it can be said that: Multiple choice question.

motivation will be high when all three elements are high

What role does cognitive dissonance play in equity theory?

It motivates people to maintain consistency between their beliefs and their behavior.

Select all of the characteristics that are influenced by motivation

persistence of behavior or thought direction of behavior or thought intensity of behavior or thought

How can managers incorporate the principles of expectancy theory? Multiple choice question.

by linking performance to rewards that individual employees value