MGMT Chapter 5 Cengage

functional turnover.

A disruptive and lower-performing employee leaves a company. This is an example of:

voluntary and uncontrollable turnover.

A key, high-performing employee leaves the company because his spouse was transferred to another region. This is an example of:

equity theory

According to _____, an employee's view of fair value is critical to the relationship between performance and job satisfaction.

training cost

In the context of total turnover cost, paid orientation time is a(n) _____.

training costs

In the context of turnover costs, coworker "coaching" time and pay is part of _____.

hidden cost

In the context of turnover costs, reduced productivity is a _____.

The firm is hiring new workers while laying off others.

Which of the following best describes a firm experiencing churn?

Samuel, who does only the basic jobs mentioned in his job description

Which of the following employees is most likely to be a disengaged employee?

Cabe, who frequently volunteers to serve on committees that draft new employee policies

Which of the following individuals is most likely engaged in organizational citizenship behavior (OCB)?

fast food restaurants

Which of the following industries has the highest annual turnover rate?

Employees must believe that their basic physiological needs are met.

Which of the following is NOT a required condition according to expectancy theory to motivate employees to exert greater effort on the job?

Career development and planning

Which of the following is a management intervention in the process for managing retention?

It is a goal-directed drive.

Which of the following statements is true of motivation?

Retention

_____ can be considered the opposite of turnover.

replacement for an absent worker

All of the following are sources of the indirect costs of absenteeism EXCEPT:

getting outstanding employees to further connect with an employer

Rerecruiting is a strategic HR approach that involves:

Frederick Herzberg

_____ developed the two-factor theory of motivation.

11% [(Number of employee separations during the year/Total number of employees at midyear) x 100]

A company had a total of 200 employees at the beginning of a year, 180 employees at midyear, and 196 employees at the end of the year. Twenty employees left the company during the year. What is the company's turnover rate?

why employees want to continue working for an organization.

A stay interview focuses on:

severity

A useful measure of absenteeism that indicates the average time lost per absent employee during a specified period of time is the _____ rate.

incidence

A useful measure of absenteeism that indicates the number of absences per 100 employees each day is the _____ rate.

inactivity

A useful measure of absenteeism that indicates the percentage of time lost to absenteeism is the _____ rate.

developing skills in employees makes them more marketable and tends to reduce retention.

All of the following are prevalent myths about retention EXCEPT that:

training programs

All of the following drivers of retention fall under rewards EXCEPT:

the psychological contract

Ben has been working at his current company for a year. Based on his experience, he has certain expectations from the company. Though not explicitly mentioned anywhere, he expects the company to treat him fairly and provide reasonable job security. He and his manager also have a clear understanding of what is expected from him in his job. In the given scenario, the expectations of Ben and his manager exemplify _____.

churn

Company XYZ is automating its manufacturing process. The management of the company is planning to lay off workers in large numbers and hire more software and hardware engineers to streamline the new process. In the context of turnover, the given scenario exemplifies _____.

separation cost

Elaine has recently resigned from her company and is planning to go on a vacation before joining another company. She is glad that the vacation pay she has accrued in her current company will give her enough money at the time of her final settlement to pay for her vacation. In the context of turnover costs, for the company, this additional money will be a(n) _____.

bottom three needs in the needs theory pyramid: basic physiological needs, safety and security, and belonging and love.

Herzberg's hygiene factors correlate to Maslow's:

As a means of bolstering employee morale, only positive survey results should be communicated to employees.

Identify a statement that is NOT true regarding employee surveys.

A supervisor or manager can aid retention by being fair and nondiscriminatory.

Identify a true statement about employee retention.

An optimal turnover is necessary to replace low performers.

Identify a true statement about turnover.

No-fault policy

Identify the approach to address absenteeism in which the reason for absenteeism is irrelevant and employees must manage their own attendance.

They often increase overall time away from work.

In the context of controlling absenteeism, which of the following is true of paid-time-off (PTO) programs?

motivation

In the context of individual performance, which of the following factors is associated with effort level expended?

on the rise because of employees lowering their expectations of what a job should provide.

In the context of individual workers and organizational relationships, in recent years, employee job satisfaction has been:

Focusing on job continuity and security tends to improve employee retention rates.

In the context of job security, identify a true statement about employee retention.

Performance (P) = Ability (A) × Effort (E) × Support (S)

In the context of management literature, which of the following formulas broadly defines the relationship between the major factors that affect how a given individual performs?

career development and planning.

In the context of managing retention, evaluation and follow-up of retention efforts include all of the following EXCEPT:

vacancy costs

In the context of turnover costs in an organization, the cost of existing employee overtime and other costs until a terminated employee is replaced are part of _____.

employee relations

In the process for managing retention, which of the following falls under management interventions?

when the negative results of the survey are not shared

In which of the following situations can an employee survey lead to fostering the appearance of hiding the results or placing blame?

exit interview

Individuals are asked to explain their reasons for leaving an organization in a(n):

vacancy cost

Major High School caters to a small community. When one of its teachers quit his job suddenly because of a medical emergency in his family, the school had to hire a substitute teacher until it could hire another teacher. In the context of turnover costs, the cost of hiring the substitute teacher is an example of a _____.

benefits

Part of the tangible rewards that people receive for working comes in the form of:

there is uncertainty that good replacements are available.

Reducing turnover in an organization makes sense when:

planned and extended leave.

Robin wants to go on a vacation for two weeks during the month of May as her children will be on a summer break during that month. She applies for the vacation days in advance to minimize work disruptions. In the context of the types of absenteeism, Robin is taking a(n):

reluctance to be involved in long-term work opportunities.

Signs that point to possible turnover among employees include:

[(Number of persons - Days lost through job absence during period)/(Average number of employees × Number of workdays)] × 100.

The formula suggested by the U.S. Department of Labor for measuring absenteeism is:

personal relationships

The three major factors that affect how an individual performs include all of the following EXCEPT:

Emphasizing the company's culture and practices during interviews

Which of the following actions by an organization is most likely to enhance employee engagement?

Positive reinforcement

Which of the following approaches to control absenteeism includes actions such as giving bonuses, recognition, time off, and other rewards for meeting attendance standards?

combination approach

Which of the following approaches to control absenteeism rewards desired behaviors and punishes undesired behaviors?

rerecruiting

Which of the following is a strategic HR approach that can enhance retention and involves discussions that can encourage high performers to commit to an organization in a long-term capacity?

Self-actualization needs

Which of the following is at the top of Maslow's hierarchy of needs theory pyramid?

Employee turnover is more likely to occur.

Which of the following is most likely to occur when organizations face economic and financial problems that result in layoffs?

It is acceptable when those leaving are less valuable than their replacements.

Which of the following is true of turnover activity in an organization?

Personal growth opportunities

Which of the following leads the list of reasons individuals took their current jobs and why they stay with the company?

Results of a companywide employee survey should be confidential and not shared with the employees in the company.

Which of the following statements is NOT true regarding employee surveys?

Employee turnover typically goes up as unemployment rates drop.

Which of the following statements is true of employee turnover?

They encompass expectations about both tangible and intangible items.

Which of the following statements is true of psychological contracts?

They give an organization information about the level of current employee satisfaction and engagement.

Which of the following statements is true of stay interviews?

Hygiene factors do not directly motivate employees.

Which of the following statements is true of the hygiene factors in the two-factor theory?

Turnover costs include hidden or indirect costs.

Which of the following statements is true of turnover costs in an organization?

Much absenteeism is avoidable, or voluntary.

Which of the following statements regarding absenteeism is true?

It is preferable to conduct exit interviews on employees' last day of employment so that they can avoid retaliation from managers.

Which of the following statements regarding exit interviews is NOT true?

easy job assignments that ensure success

Work opportunities that position high performers to move up in a company include all of the following EXCEPT:

Abraham Maslow

_____ developed the needs theory of motivation, which classifies human needs into five categories that ascend in a definite order.

absenteeism

_____ is any failure by an employee to report to work as scheduled or to stay at work when scheduled.

organizational commitment

_____ is the degree to which workers believe in and accept organizational objectives and want to remain employed at a company.

motivation

_____ is the desire that exists within an individual that causes that individual to act.

employee engagement

_____ is the extent to which employees' thoughts and behaviors are focused on their work and the employer's success.

turnover

_____ is the process in which employees leave an organization and have to be replaced.

Organizational citizenship behavior

_____ occurs when an employee acts in a way that improves the psychological well-being and social environment of an organization.

Job satisfaction

_____ refers to the positive feelings and evaluations individuals have about their employment.

The psychological contract

_____ refers to the unwritten expectations employees and employers have about the nature of their work relationships.