MGMT Chapter 7

"We seek to become the premier business school in the west" is an example of a statement you are most likely to find in the organization's _____.

a. operational plans b. mission*** c. operational goals d. tactical goals e. tactical plans

Contingency plans are also referred to as:

a. operationally tactical plans. b. scenarios.*** c. procedures. d. rules. e. standing plans.

_____ is primarily responsible for operational goals/plans.

a. Board of directors b. Top management c. Middle management d. Consultants e. Lower management***

_____ is primarily responsible for strategic goals/plans.

a. Board of directors b. Top management*** c. Lower management d. Middle management e. Consultants

Which of the following is NOT involved in the stages of crisis planning?

a. Building relationships b. Investigating all stakeholders*** c. Creating detailed crisis management plans d. Setting up effective communication systems e. Designating a crisis management team and spokesperson

Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company has a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis?

a. Building relationships with neighboring businesses b. Dismantling the company's ties to the external media c. Detecting signals from the natural environment d. Designating a crisis management team in the event of an environmental disaster*** e. Polling employees on the likelihood of an environmental disaster

Alabama Airlines has three planning specialists who help division managers develop their own division plans. Serving as consultants to the divisions, the planning specialists give advice about strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the planning function?

a. Centralized planning department b. Decentralized planning staff*** c. Planning task force d. Centralized planning committee e. TQM

Which of these is(are) primarily concerned with tactical goals/plans?

a. Consultants b. Senior management c. Lower management d. Board of directors e. Middle management***

_____ involves looking at trends and discontinuities and imagining possible alternative future to build a framework within which unexpected future events can be managed.

a. Contingency planning b. Caution planning c. Crisis planning d. Trend management e. Scenario building***

_____ enables firms to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization if managers aren't prepared with a quick and appropriate response.

a. Contingency planning b. Crisis planning*** c. Incident planning d. Emergency planning e. Strategic planning

Which of these are described by mission statements?

a. Corporate values b. Product quality c. Location of facilities d. All of these e. None of these***

Which type of plan helps managers implement the overall strategic plan?

a. Crisis b. Contingency c. Tactical*** d. Corporate-level e. Operational

____ enables firms to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization if managers aren't prepared with a quick and appropriate response.

a. Crisis planning*** b. Strategic planning c. Incident planning d. Contingency planning e. Emergency planning

You are violating which of these goal characteristics when you attempt to create goals for every aspect of employee behavior?

a. Defined time period b. Linked to rewards c. Specific and measurable d. Cover key result areas*** e. Challenging but realistic

High Fence Corporation is currently implementing an MBO program. Managers and employees jointly set objectives and develop action plans, and goal achievement is evaluated on an annual basis. High Fence is missing which major activity that must occur in order for MBO to be successful?

a. Developing a mission statement b. Developing tactical goals c. Reviewing progress*** d. Reviewing operational plans e. None of these

Which of the following is NOT one of the benefits of MBO?

a. Employees are motivated. b. Operational goals are able to displace strategic goals.**** c. Performance can be improved at all company levels. d. Individual and department goals are aligned with company goals. e. Efforts are focused on activities that will lead to goal attainment.

Of the strategic management functions, which is considered the most fundamental?

a. Executing b. Leading c. Controlling d. Analyzing e. Planning***

_____ refers to a desired future state that an organization attempts to realize.

a. Goal*** b. Plan c. Mission statement d. Idea e. Vision statement

According to the strategy map described in chapter 7, which of the following is NOT a type of goal?

a. Internal business process goals b. Customer service goals c. Financial performance goals d. Learning and growth goals e. External business process goals***

Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the following criteria for effective goals?

a. Linked to rewards b. Defined time period c. Challenging but realistic*** d. Specific and measurable e. Covers key result areas

____ is primarily responsible for strategic goals/plans.

a. Lower management b. Consultants c. Board of directors d. Middle management e. Top management***

_____ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.

a. Management by objective b. Goal statement c. Goal setting d. Mission statement*** e. Corporate competitive-value statement

Which of these is a method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance?

a. Management by objectives*** b. Vision development c. Organizational planning d. Goal setting e. Mission development

Which of the following is not a step in the organizational planning process?

a. Monitor and learn b. Develop the plan c. Plan operations d. Translate the plan e. Plan marketing tactics***

Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track for meeting organizational goals. This involves which stage of the organizational planning process?

a. Monitoring and learning*** b. Executing the plan c. Plan operations d. Developing the plan e. Translating the plan

_____ are the broad statements of where the organization wants to be in the future.

a. Operational goals b. Strategic goals*** c. Operational goals d. Tactical goals e. Tactical plans

_____ are reasonable yet highly ambitious goals that are so clear, compelling, and imaginative that they fire up employees and engender excellence.

a. Operational goals b. Stretch goals*** c. Tactical goals d. Strategic goals e. Bottom-up goals

_____ are called the action steps by which an organization intends to attain its strategic goals.

a. Operational plans b. Tactical goals c. Tactical plans d. Strategic plans*** e. Operational goals

_____ goals lead to the attainment of _____ goals, which in turn lead to the attainment of _____ goals.

a. Operational; strategic; tactical b. Tactical; operational; strategic c. Strategic; tactical; operational d. Operational; tactical; strategic*** e. None of these.

_____ is the act of determining the organization's goals and the means for achieving them.

a. Organizing b. A blueprint c. Brainstorming d. Developing a mission e. Planning***

Which of the following is NOT a tool for executing a plan?

a. Performance dashboards b. Single use plans c. Operations map*** d. Decentralized responsibility e. Management by objectives

_____ specify future ends and _____ specify today's means.

a. Plans; goals b. Ideas; behaviors c. Goals; plans*** d. Mission; vision e. Planning; organizing

At Save-tech, Sophia, director of marketing, is a member of a cross-functional group of managers and employees. The purpose of the group is to gain a deep understanding company's competitive environment and periodically present these findings to top management. Sophia is involved in what type of team?

a. Project team b. Functional team c. Intelligence team*** d. Espionage team e. Task force

_____ define boundaries within which to make a decision.

a. Projects b. Rules c. Policies*** d. Programs e. Procedures

_____ is the final step in the MBO process.

a. Review progress b. Set goals c. Conduct periodic checkups d. Develop an action plan e. Appraise overall performance***

_____ is the first step in the MBO process.

a. Setting goals*** b. Developing action plans c. Appraising overall performance d. Reviewing progress e. None of these

Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what management method?

a. Single-use planning b. Contingency planning c. Management by walking around d. Management by objectives*** e. Tactical planning

Which of these is lacking in the goal "profits should be increased in the coming year?"

a. Specific and measurable*** b. Challenging but realistic c. Covers key result areas d. Defined time period e. None of these

Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?

a. Strategic goals b. Operational goals*** c. Mission statement d. Vision e. Tactical plans

Which of the following refer to specific results expected from individuals?

a. Strategic goals b. Tactical goals c. Mission statements d. Operational plans*** e. Operational goals

Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans?

a. Strategy map*** b. SWOT analysis c. Gantt chart d. Strategic plan e. Operational plan

Which of the following represent plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities?

a. Supervisory plans b. Organizational plans c. Tactical plans d. Operational plans*** e. Strategic plans

In developing a strategy map for her interior design business, Carla has decided to promote employee development by providing online training tools. This involves goals in which strategy map category?

a. Supply chain goals b. Financial performance goals c. Customer service goals d. Learning and growth goals*** e. Internal business process goals

The planning process begins with which of these?

a. The development of operational goals b. A company-wide meeting c. The development of a mission statement*** d. Communication of goals to the rest of the organization e. Brainstorming

The _____ is the department manager's tool for daily and weekly operations.

a. operational plan*** b. targeted plan c. strategic plan d. strategic goal e. conventional goal

Which of these are true about contingency plans?

a. They are developed to achieve a set of goals that are unlikely to be repeated in the future. b. They are used to provide guidance for tasks performed repeatedly within the organization. c. They define company responses to specific situations, such as emergencies or setbacks. d. They are most important in the organizations.*** e. None of these

Which of these is true about single-use plans?

a. They are developed to achieve a set of goals that are unlikely to be repeated in the future.*** b. They are used to provide guidance for tasks performed repeatedly within the organization. c. They define plans that define company responses to specific situations, such as emergencies or setbacks. d. They are most important in the organizations. e. None of these

Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as:

a. a way to impress others. b. a guide to action.*** c. a way to legitimize her department. d. a source of motivation. e. a standard of performance.

Standing plans:

a. are developed to achieve a set of goals that are unlikely to be repeated in the future. b. are used to provide guidance for tasks performed repeatedly within the organization.*** c. define company responses to specific situations, such as emergencies or setbacks. d. are the most important in the organizations. e. are none of these.

Sam is in charge of strategy control at Lanser's, a large clothing retailer. He regularly tracks sales in relation to targets, number of products on back order, and percentage of customer service calls resolved within specified time periods. These metrics are known as:

a. balanced scoreboards. b. tactical goals. c. financial indicators. d. performance dashboards.*** e. operational standards.

Traditionally, if Stephanie, CEO of Butterfly Pillows, needed to conduct corporate planning, it would be performed by all of the following except:

a. central planning departments. b. top executives. c. consulting groups. d. decentralized planning groups.*** e. the president of the company.

Jerrica, a finance manager at LRV industries, is asked by her boss to develop a plan in the event that company sales drop by 20 percent or more. This type of plan is known as _____.

a. crisis planning b. contingency planning*** c. environmental planning d. consumer protection e. financial planning

A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n) _____.

a. goal b. mission c. plan*** d. vision e. objective

A statement that identifies distinguishing characteristics of an organization is known as a(n):

a. income statement. b. mission statement.*** c. goals statement. d. competitive-edge statement. e. values statement.

A(n) _____ is a cross-functional group of managers and employees who work together to gain a deep understanding of a specific business issues, with the aim of presenting insights related to that issue.

a. intelligence team*** b. task force c. functional team d. project team e. espionage team

Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Her goal of $265,000 is probably:

a. lacking a specific time period. b. does not cover key result area. c. not realistic.*** d. not specific and measurable. e. irrelevant.

All of the following are characteristics of effective goal setting except:

a. linked to rewards. b. specific and measurable. c. goals should be challenging but not unreasonably difficult. d. cover key results area. e. goals should be set for every aspect of employee behavior.***

The organization's reason for existence is known as the organization's _____.

a. mission*** b. value c. goal d. vision e. service

A project is an example of a:

a. policy. b. rule. c. standing plan. d. procedure. e. single-use plan.***

"No food and/or drinks in the classroom" is an example of a _____.

a. project b. procedure c. single-use plan d. policy e. rule***

Cheyenne Creamery requires that all absent employees bring a note from their doctor when returning to work. This is an example of a:

a. single-plan use. b. program. c. standing plan.*** d. project. e. procedure.

An example of a _____ is a statement supporting the organization's efforts in the area of sexual harassment.

a. single-use plan b. program c. rule d. procedure e. policy***

The official goals of the organization are best represented by the _____.

a. strategic goals*** b. tactical goals c. operational goals d. competitive goals e. none of these

Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called:

a. strategic goals. b. operational goals. c. a mission. d. tactical goals.*** e. a plan.

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's _____.

a. strategic plans b. tactical plans c. tactical goals d. strategic goals e. mission***

In using MBO, objectives should be set by the:

a. supervisor. b. employee. c. top management. d. accounting department. e. supervisor and the employee jointly.***

The _____ is the basis for the strategic level of goals and plans which in turn shapes the _____, and _____ level.

a. tactical plan; operational, mission b. goal; mission, tactical c. objective; operational, mission d. mission; tactical, operational*** e. operational goal; mission and tactical

The planning process starts with:

a. tactical planning. b. controlling performance. c. operational planning. d. strategic planning. e. a formal mission that defines the organization's purpose.***

A long-term time frame is most closely associated with:

a. tactical plans. b. strategic plans.*** c. operational plans. d. tactical goals. e. mission plans.

Frostburg Fireplaces has used MBO for the past year. Top management just finished evaluating overall performance. The next step in the MBO process should be:

a. to develop new action plans. b. to develop new objectives based on the review of last year's performance.*** c. to begin a new MBO "cycle", using the same objectives as last year. d. to wait several months to allow information to be digested. e. none of these.

The traditional approach to corporate planning was to:

a. use TQM approach. b. set up planning committees. c. have a decentralized planning staff. d. have a centralized planning department.*** e. set up a planning task force.

The crisis management plan should be a _____ that specifies the actions to be taken, and by whom, if a crisis occurs.

a. vague, written plan b. long, difficult to read plan c. detailed, verbal plan d. detailed, written plan*** e. vague, verbal plan