MGMT CHAPTER 9

Which of the following would NOT be considered a barrier to effective communication?

Unequivocal messages

In communicating with a diverse workforce and/or consumer base, organizations would do well to ________________ in order to improve communication.

reduce the use of jargon

The fundamental purposes of communication in an organization are to provide information and instructions, to influence others, and to integrate activities.

True

Which direction of communication is least frequently used in organizations?

Upward communication

Information Overload at the organizational level can contribute to...

partial understanding of the information shared

______________is/are network(s) in which no single network member dominates communications,

Decentralized communication

__________ involves translating information into a message or signal.

Encoding

Because of their training, managers have excellent listening skills.

False

Information distortion happens intentionally and is primarily done by competitive and dishonest associates.

False

Managers spend about 30% of their time at work communicating.

False

Which of the following is NOT a form of nonverbal communication?

Spoken words

More than half of interpersonal communication is nonverbal.

True

Richness depends in part on the potential for immediate feedback.

True

Successful communication occurs when the person receiving the message understands it in the way that the sender intended.

True

To send a message to sender must first encode it.

True

Listening actively involves:

stopping talking. paying attention. listening empathetically. listening to the whole message.

Many organizations have "open door" policies. This is an example of:

upward communication

________________ is/are communication network(s) in which one or a few network members dominate communications.

Centralized communication

Which of the following is NOT a component of the communication process?

Communication network

People of _________ cultures are able to discern and label facial expressions showing certain basic emotions in the same way.

all

After presenting the weeks' plan, a manager asks two group members to volunteer the expectations/goals for the week. This manager wants to avoid _____________ that could result from his communication with his associates.

differing perceptions of the plan