MGMT EXAM 1 Mindtap
A.
Government appointed agencies who monitor and control certain aspects of business activity can _____ to implement legislation on organizations that violate regulations. a. levy fines b. increase tariffs c. freeze bank accounts d. amend laws
D.
The rate of change and the degree of homogeneity interact to determine the level of: a. flexibility in bringing about new technological changes in an organization. b. loyalty of employees toward an organization. c. multiculturalism prevalent in an organization. d. uncertainty faced by an organization.
D.
Which of the following environments consists of specific external organizations or groups that influence an organization? a. The economic environment b. The general environment c. The internal environment d. The task environment
C.
A(n) _____ is essentially a means of scheduling work and can be generated for each worker or for a complex project as a whole. a. Fayol chart b. Gilbreth chart c. Gantt chart d. Emerson chart
C.
Gerard is a mid-level manager who believes that people do not like work and try to avoid it. He therefore controls, directs, coerces, and threatens employees to get them to work toward organizational goals. Which of the following theories would best explain Gerard's actions? a. Maslow's hierarchy of needs theory b. McGregor's Theory Y c. McGregor's Theory X d. Systems Theory
B.
Which of the following exists in an organization when its members differ from one another along one or more important dimensions, such as age, gender, or ethnicity? a. Homogeneity b. Diversity c. Uniculturalism d. Congruity
A.
Which of the following increases due to globalization? a. Multiculturalism in an organization b. Homogeneity among the employees of an organization c. Trade restrictions between organizations d. Flexibility in regulations by regulators
D.
Which of the following is a basic form of organizational justice? a. Intrapersonal justice b. Informal justice c. Accumulative justice d. Informational justice
D.
Which of the following is a benefit of planning? a. It helps managers understand the relationships among employees. b. It helps managers recognize their own weaknesses. c. It helps managers track the progress toward set goals. d. It helps managers know how to allocate their time and resources.
B.
Which of the following is a challenge faced by managers? a. The predictable economy b. The management of diversity c. The new paradigm that has replaced traditional views d. The prevalence of informal work spaces
C.
Which of the following is a component of the internal environment of an organization? a. The general environment b. The task environment c. The physical work environment d. The economic environment
B.
Which of the following is a contribution by the quantitative perspective on management? a. It identified important management processes, functions, and skills that are still recognized today. b. It increased our awareness and understanding of complex organizational processes and situations. c. It fully explains and predicts the behavior of people in organizations. d. It laid the foundation for later developments in management theory.
D.
Which of the following is a criticism of regulation? a. Its functionality is enhanced by the use of political action committees. b. It is not applicable to small companies. c. It is not strictly enforced by the government. d. Its goals can be accomplished by a free market system.
D.
Which of the following is a difference between management science and operations management? a. Management science provides information to managers, whereas operations management provides aid in decision making and problem solving. b. Management science is less mathematical and statistically sophisticated, whereas operations management is more mathematical and statistically sophisticated. c. Management science is concerned with the application of advanced analytical methods, whereas operations management is concerned with developing models. d. Management science focuses on the development of mathematical models, whereas operations management focuses on developing management as an art.
D.
Who among the following has legal property rights to a business organization? a. Suppliers b. The board of directors c. Regulators d. Partners
C.
Who among the following is a dimension of an organization's task environment? a. Owners b. The board of directors c. Regulators d. Employees
D.
Who among the following is an example of a yuppie? a. Holly, a lazy employee who does not feel the need to work b. Raj, a middle-aged man who works for a small, local restaurant c. Savannah, a retiree of a government organization d. Jeremy, a recent graduate who works in a multinational company
C.
____ is the disclosure by an employee of illegal or unethical conduct on the part of others within the organization. a. Catfishing b. Brainstorming c. Whistle-blowing d. Phishing
D.
____ resources refer to the capital used by an organization to fund both ongoing and long-term operations . A. Human B. Physical C. Information D. Financial
B.
_____ are an individual's personal beliefs about whether a behavior, action, or decision is right or wrong. a. Tariffs b. Ethics c. Assets d. Heuristics
A.
_____ are organizations that provide resources for other organizations. a. Suppliers b. Competitors c. Interest groups d. Regulatory agencies
D.
_____ are systems that interact with their environment. a. Unsecure systems b. Free systems c. Closed systems d. Open systems
C.
_____ is a layer of the external environment of an organization. a. The physical work environment b. The board of directors c. The task environment d. The employees' cultural environment
C.
_____ is a significant contemporary challenge for managers. a. Inequality b. Uniformity c. Globalization d. Inequity
B.
_____ is behavior that conforms to generally accepted social norms. a. Deficit behavior b. Ethical behavior c. Maladaptive behavior d. Passive behavior
B.
A _____ is a simplified representation of a system, process, or relationship. a. Gantt chart b. mathematical model c. subsystem d. closed system
B.
A corporate social audit is: a. mandated by the federal bureau of investigation. b. conducted by high-level managers within the firm. c. outsourced to firms that employ forensic accountants. d. enforced by government rules and regulations.
C.
A major way to shape the culture of an organization is to: a. increase the shareholdings of the directors of the organization. b. bring suppliers from different cultural backgrounds. c. bring outsiders into important managerial positions. d. incur extensive advertisement expenses in multicultural markets.
B.
A moderate degree of uncertainty is faced by an organization with a: a. relatively simple task environment. b. dynamic but simple environment. c. complex and dynamic environment. d. stable and simple environment.
B.
A(n) _____ is an interrelated set of elements functioning as a whole. a. approach b. system c. chart d. perspective
D.
According to Douglas McGregor, Theory X represented the _____. a. human relations approach b. conventions of administrative management c. assumptions that human relations advocates make d. views of scientific management
B.
According to Douglas McGregor, Theory Y represented the _____. a. views of scientific management b. human relations approach c. conventions of administrative management d. negative attitudes of workers
C.
Aicha, the coach of a women's basketball team, prepares the team's playing strategy for an upcoming basketball tournament. The strategies devised will be successful only if the players are allocated appropriate positions in the team according to their strengths. In this scenario, which of the following managerial functions must Aicha perform to allocate playing positions to the players? a. Leading b. Planning c. Organizing d. Controlling
D.
An organization culture: a. is always the same throughout an entire organization. b. is universal across all organizations. c. invariably emerges from a company's customers. d. helps members understand what it stands for.
D.
Beige Inc. sells very few products in the market, has a constant and stable supply of resources, and faces relatively less competition. Which of the following statements is true of the environmental uncertainty faced by Beige? a. Beige Inc. has a highly dynamic environment with extreme uncertainty. b. Beige Inc. has a simple and highly stable environment with no uncertainty. c. Beige Inc. has a dynamic and simple environment with no uncertainty. d. Beige Inc. has a simple environment with relatively low levels of uncertainty.
Shaun is a store manager at Body Wonder, an international salon and spa. He schedules appointments for clients and communicates their requirements to the hair stylists and masseuses. He prepares daily reports and submits them to the Area Manager. To which of the following levels of management does Shaun belong? a. Top management b. Middle management c. First-line management d. Tactical management
C.
B.
Concrete Constructions, a construction company, wants a suitable site to establish a new residential complex. Site selection is the responsibility of the _____ manager of Concrete Constructions. a. marketing b. operations c. human resource d. financial
B.
During the Great Recession of 2007, Vintichic Fashions suffered a major loss and had to lay off a large number of employees. In this context, Vintichic Fashions was affected by its _____. a. human resource environment b. external environment c. internal environment d. physical work environment
A.
Employers often prefer to rely on temporary workers because they: a. offer greater flexibility. b. offer expertise in business operations. c. are highly efficient and motivated. d. are loyal to the employer.
B.
Erica, a recruitment manager at a consulting firm, notices a trend in the firm where hired employees tend to resign before the completion of their probation period. In order to remedy the situation, Erica sets a goal to increase the number of employees staying with the firm after their probation is completed. She maps out behavior patterns among employees and strategizes accordingly. By doing so, Erica is exercising the managerial function of _____. a. leading b. planning c. controlling d. organizing
C.
Farida, a manager at Pepper Edison Bank, uses mathematical models to figure out how many cashiers need to be on duty at each location at various times throughout the day. Which of the following approaches is used by Farida? a. Organizational behavior b. Operations management c. Management science d. Scientific management
C.
Following the success of Frederick Taylor's principles, labor argued that scientific management: a. would result in lower quality of output. b. would deteriorate the efficiency of workers. c. was a device to reduce the total number of workers needed by a firm. d. was a means to allow employees to deliberately work at a slow pace.
B.
Identify a true statement about the culture of an organization. a. It is maintained by staging new ceremonies. b. It can become a weakness in certain cases. c. It is weak when the management does not change. d. It starts from the new employees of the organization.
D.
Kayla is a high-potential worker. However, she is lazy and does not complete her assignments on time. In order to improve Kayla's work output, her boss must monitor her progress on given assignments. In this scenario, Kayla's boss will be performing the managerial function of _____. a. organizing b. leading c. planning d. controlling
D.
Management can address concerns related to the privacy of personal information on the Internet by: a. making it illegal for consumers to inspect their credit records. b. advocating government overreaching. c. posting on websites without privacy policies. d. indicating how people can opt out of data collection
C.
Managers at Ruth & Fishers Corp. recognize the value of history. The company maintains an extensive archival library of its old documents and records and has also employed a full-time corporate historian. This helps the managers _____. a. comply with government regulations b. maintain a code of ethics in the company c. avoid the mistakes of others d. manage the behavior of their employees
B.
Managers need to take a scientific approach to solving problems especially when: a. they are faced with sudden decision-making opportunities. b. they are dealing with relatively routine and straightforward issues. c. they feel that their employees' emotions affect work. d. they encounter situations that require a deep personal understanding.
A.
Martin, a manager at Clairental Corp., notices that his subordinates are deliberately working at a pace slower than their capabilities. In order to deal with this, he implements the piecework pay system. In other words, he: a. increases the pay of each worker who meets and exceeds the target level of output. b. increases the pay of workers who have been in the organization for at least three years. c. pays all workers the same wage even if they produce a lower quantity of output. d. pays each worker according to the time taken to complete work regardless of quality.
D.
Matthew retired from his job when he turned sixty. Despite finding suitably qualified fresh graduates for a position in a temporary project, Matthew's former company asked him to take up the position. Which of the following is most likely to be a reason as to why the company asked him to fill the position? a. His company had a prejudice against fresh graduates. b. His company wanted to exploit him. c. His company wanted to train him in new skills. d. His company needed his experience and expertise.
B.
Maximus Technologies changed a few of its policies and made its work environment employee-friendly. It increased the incentives and benefits given to its employees. This change motivated the employees, and the production rate increased by 75 percent. Maximus Technologies benefitted because of the changes implemented in its _____. a. task environment b. internal environment c. external environment d. general environment
A.
Multiculturalism in an organization results in: a. opportunities and challenges for managers. b. bringing outsiders into important managerial positions. c. more interaction among suppliers, regulators, and consumer groups. d. homogeneity in the organization.
D.
One obvious ethnic change in the U.S. work culture has been: a. the decreasing number of South-Asians in the workplace. b. the removal of many Asian Americans from executive positions. c. the dramatic efflux of immigrant workers in the last few years. d. the increasing number of Hispanics and African Americans in the workplace.
D.
One of the most critical challenges facing managers today is _____. a. to efficiently produce products or services b. the new paradigm that has replaced traditional views c. a sense of homogeneity among employees d. an unpredictable economy that limits growth
D.
Robert Owen, a British industrialist and reformer, recognized the importance of an organization's _____. a. financial resources b. information resources c. cultural resources d. human resources
C.
Rodney, the director of a software company, decides to launch a free-education program for the underprivileged children in his country. He instructs his administrative staff to distribute free textbooks for the underprivileged children using 1% of the company's annual profits based on its annual sales reports. In this scenario, the annual sales reports are categorized as _____ resources. A. financial B. human C. information D. physical
A.
Runnington Bakery needs to decide on its icing sugar supplier. Rita, the store manager, meets with a potential supplier and discusses the rates for the icing sugar. In this scenario, Rita plays the role of a _____. a. negotiator b. disseminator c. resource allocator d. figurehead
A.
Samantha, a manager at a department store, needs to recruit four sales personnel. Following the scientific approach to management, which of the following should Samantha do during the recruitment process? a. She should evaluate the qualifications and experience of prospective candidates. b. She should follow her intuition after meeting prospective candidates. c. She should reject candidates who come from certain ethnicities. d. She should select candidates based on her previous experiences of working with people.
A.
Seth, a manager of a handicraft store, notices a decline in the quality of products created by the store's artists. He finds that the artists have been showing a lack of interest in their work. In order to remedy this situation, Seth must pay keen attention to the _____ resources of the store. a. human b. financial c. physical d. information
A.
Technopil Solutions, once a leading software manufacturer, failed to monitor the changing needs of its customers. With the advent of newer software companies that better suited people's requirements, it gradually lost favor with its customers. In other words, Technopil failed as a result of _____. a. entropy b. synergy c. soldiering d. open systems
B.
The National Labor Relations Act of 1935 requires organizations to recognize and bargain with a union if that union has been legally established by an organization's _____. a. directors b. employees c. regulators d. promoters
A.
The _____ consists of two distinct branches, scientific management and administrative management. a. classical management perspective b. quantitative management perspective c. integrative management perspective d. behavioral management perspective
B.
The _____ is a social responsibility stance in which an organization meets its legal and ethical obligations but will also go beyond these obligations in selected cases. a. proactive stance b. accommodative stance c. defensive stance d. obstructionist stance
B.
The _____ is an approach to social responsibility in which firms do as little as possible to solve social or environmental problems. a. defensive stance b. obstructionist stance c. accommodative stance d. proactive stance
C.
The _____ was a law passed in 2002 that requires CEOs and CFOs to personally vouch for the truthfulness and fairness of their firms' financial disclosure. a. Lloyd-La Follette Act b. Jones Law c. Sarbanes-Oxley Act d. Theresa Marie Schiavo law
D.
The administrative staff of a hospital is an example of _____ resources. a. information b. physical c. financial d. human
B.
The first step for applying ethical judgements to situations is: a. determining the most appropriate moral values. b. gathering the relevant factual information. c. passing a judgement based on an activity. d. analyzing the people who proposed an activity.
D.
The human relations movement proposed that: a. a manager's concern for workers would lead to lower quantity of output. b. workers do not respond to monetary incentives and promotions. c. a manager's concern for workers would reduce the number of workers needed by a firm. d. workers respond primarily to the social context of a workplace.
A.
The interpersonal managerial role of a liaison involves: a. serving as a coordinator or link among people, groups, or organizations. b. handling problems such as strikes, copyright infringements, or problems in public relations. c. hiring, training, and motivating employees. d. deciding how resources are to be distributed
A.
The most common path to acquiring managerial skills involves a combination of: a. education and experience. b. influence and power. c. character and ethics. d. purpose and morals.
A.
The result of the actions of high-profile deposed executives is that: a. executives are expected to exhibit the strongest ethical conduct. b. managers are supposed to establish a culture to reinforce company norms. c. managers are expected to follow in the footsteps of the high-profile executives. d. executives are allowed to bend codes of conduct to get contracts
C.
The science of management is primarily based on: a. instinct. b. personal insights. c. objective facts. d. intuition.
D.
The set of processes used to get members of an organization to work together to further the interests of the organization is called _____. a. decision making b. organizing c. controlling d. leading
B.
The tax revenue of a city is an example of a _____ resource. A. human B. financial C. physical D. information
A.
The term _____ refers to employees deliberately working at a pace slower than their capabilities. a. soldiering b. synergy c. pivoting d. entropy
A.
The term _____ refers to two or more subsystems working together to produce more than the total of what they might produce working alone. a. synergy b. entropy c. system d. soldiering
A.
The term diversity refers to: a. differences among people. b. the quality or state of being consistent. c. the quality or state of being regular. d. similarities among people.
A.
To maintain a socially responsible stance toward investors, managers should: a. follow proper accounting procedures. b. advocate insider trading. c. manage shareholders to protect the organization's interests. d. withhold financial data.
A.
To which level of management does the title chief executive officer belong? a. Top management b. Middle management c. First-line management d. Operational management
B.
Universal perspectives: a. suggest that general theories cannot be applied to organizations. b. attempt to identify the one best way to do something. c. state that managerial behavior in a situation depends on unique elements. d. state that each organization is unique.
C.
Valid Inc., a manufacturer of electronic gadgets, sees an unforeseen drop in sales of its latest product, Anytime Videogames. Nathan, the developer of the battery used in Anytime Videogames, discovers that the reason for this is the low battery life of the consoles. In order to increase the battery life of the consoles, which of the following skills must Nathan specifically improve? a. Communication skills b. Time-management skills c. Technical skills d. Conceptual skills
D.
Watson and Raymond Inc., a courier company based in the United States,suffered a loss recently when a cyclone struck its headquarters and damaged a lot of data stored on the company's servers. In this scenario, Watson and Raymond's business was affected by its _____. a. internal environment b. physical work environment c. human resource environment d. external environment
D.
Which of the following acts emphasized the importance of providing equal employment opportunities for people with various impairment? a. The Act of Toleration b. The Norris-LaGuardia Act c. The Occupational Safety and Health Act d. The Americans with Disabilities Act
D.
Which of the following best defines planning? a. It involves monitoring an organization's progress toward its goals. b. It involves determining how activities and resources are to be grouped. c. It involves getting members of an organization to work together. d. It involves setting an organization's goals and deciding how best to achieve them.
A.
Which of the following best defines subsystems? a. They are systems within another system. b. They are systems that do not interact with their environment. c. They are systems that are not interdependent. d. They are systems that interact with their environment.
A.
Which of the following best defines the term theory? a. It is a conceptual framework for organizing knowledge and providing a blueprint for action. b. It is an abstract framework to improve employee satisfaction and motivation. c. It is a study of the structure or internal workings of something. d. It is the arrangement of and relations between the parts or elements of something complex
A.
Which of the following best describes the behavioral management perspective? a. It emphasizes individual attitudes and group processes. b. It focuses on decision making, mathematical models, and the use of computers. c. It is concerned with improving the performance of individual workers. d. It focuses on managing an organization mechanistically
A.
Which of the following can result in cultural problems in an organization? a. The growth of rival factions within the organization b. The issue of bonus shares to the shareholders c. The adoption of an innovative focus by the employees d. The expansion of the consumer base of the organization
A.
Which of the following dimensions focuses on the extent to which the environment is relatively stable or relatively dynamic? a. The rate of change b. The rate of multiculturalism c. The rate of globalization d. The rate of homogeneity
B.
Which of the following dimensions refers to the methods available for converting resources into products or services? a. The economic dimension b. The technological dimension c. The process dimension d. The task dimension
B.
Which of the following does Theory X assume? a. People have the capacity to be innovative in solving organizational problems. b. People prefer to be directed and to avoid responsibility. c. People will both seek and accept responsibility under favorable conditions. d. People are internally motivated to reach objectives to which they are committed.
C.
Which of the following is a difference between the roles of a disseminator and a spokesperson? a. A disseminator's role involves taking visitors to dinner, attending ribbon-cutting ceremonies, and the like, whereas a spokesperson's role involves serving as a coordinator or link among people, groups, or organizations. b. A disseminator's role involves deciding how resources are to be distributed, whereas a spokesperson's role involves serving as a voluntary initiator of change. c. A disseminator's role involves relaying information to others at a workplace, whereas a spokesperson's role involves relaying information to people outside an organization. d. A disseminator's role involves hiring, training, and motivating employees, whereas a spokesperson's role involves taking visitors to dinner, attending ribbon-cutting ceremonies, and the like.
B.
Which of the following is a difference between the roles of a figurehead and a spokesperson? a. A spokesperson's role involves deciding how resources are to be distributed, whereas a figurehead's role involves serving as a voluntary initiator of change. b. A figurehead's role involves primarily serving as a symbol of an organization, whereas a spokesperson's role involves carrying substantive information and communicating it to others in a formal manner. c. A figurehead's role involves negotiating with other groups, whereas a spokesperson's role involves handling problems such as strikes and copyright infringements. d. A spokesperson's role involves handling problems such as strikes and copyright infringements, whereas a figurehead's role involves communicating substantive information to others in a formal manner.
D.
Which of the following is a factor in the economic dimension of an organization? a. Interest groups b. Manufacturing techniques c. Physical work environment d. Unemployment
A.
Which of the following is a feature of management theories? a. They are used to build organizations and guide them toward their goals. b. They help to maximize resource intensity. c. They include all significant archives about an organization's pasts. d. They manage the resource-related business practices to increase consumption.
C.
Which of the following is a feature of scientific management? a. It emphasizes individual attitudes and behaviors and group processes. b. It focuses on decision making, mathematical models, and the use of computers. c. It is concerned with improving the performance of individual workers. d. It focuses on managing the total organization
B.
Which of the following is a feature of the quantitative management perspective? a. It is concerned with improving the performance of individual workers. b. It focuses on decision making, mathematical models, and the use of computers. c. It emphasizes individual attitudes and behaviors and group processes. d. It focuses on managing the total organization.
C.
Which of the following is a formal organizational dimension to manage social responsibility? a. Tax incentives b. Moral compliance c. Legal compliance d. Organization culture
B
Which of the following is a function of top managers? a. They supervise and coordinate the activities of operating employees. b. They create an organization's goals, overall strategy, and operating policies. c. They implement the policies and plans developed for an organization. d. They handle routine administrative duties required for an organization to run smoothly
D.
Which of the following is a layer of the external environment of an organization? a. The owners of a business b. The employees of an organization c. The employees' cultural environment d. The task environment
B.
Which of the following is a primary advantage of education as a source of management? a. The curriculum is often very general and caters to the needs of all students. b. As a student, a person can follow a well-developed program of study. c. A student does not need to become familiar with current research on management. d. A student does not need to depend on experience to develop practical skills.
D.
Which of the following is a reason for the increase in the average age of the U.S. workforce? a. Continuous addition to the workforce by the baby boom generation b. Increasing birthrates among the workforce of the post-baby boom generation c. Sufficient savings among the workforce to pay for retirement d. Improved health and medical care for the aging workforce
B.
Which of the following is a reason why quality is an important management challenge today? a. Improving quality tends to decrease productivity. b. Enhancing quality lowers costs. c. Improving quality requires an increase in workforce. d. Enhancing quality results in more waste and rework.
B.
Which of the following is a result of dynamic and complex environmental conditions in an organization? a. A low rate of general change in the organization b. A high degree of uncertainty in the organization c. A highly stable multicultural environment d. A low rate of technological innovation
B.
Which of the following is a way of maintaining culture in an organization? a. By constantly changing personnel of the management team b. By rewarding people whose behaviors are consistent with the current culture c. By adopting new slogans, telling new stories, staging new ceremonies, and breaking with tradition d. By bringing outsiders into important managerial positions and letting them define the culture
D.
Which of the following is an advantage of hiring retirees in an organization? a. The organization attains new skill sets. b. The organization does not have to pay retirees any wages. c. The organization gains employees for permanent projects. d. The organization gets the expertise of skilled workers.
C.
Which of the following is an argument in favor of social responsibility? a. Corporations can solve social problems due to their surplus budget. b. Corporations can exercise more power when they are socially active. c. Organizations are responsible for making pollution and should help solve it. d. Firms will gain profit while helping the society.
D.
Which of the following is an economic factor for business and a part of an organization's general environment? a. Physical work culture b. Technology c. Customer satisfaction d. Inflation
D.
Which of the following is an indirect form of government regulation? a. Insider trading b. Lobbying c. Legislations d. Tax codes
A.
Which of the following is an informal dimension for managing social responsibility? a. Leadership b. Philanthropy c. Ethical compliance d. Legal compliance
D.
Which of the following is an outcome of improving quality in an organization? a. It results in the need for a greater workforce. b. It results in more waste and rework. c. It tends to decrease productivity among workers. d. It lowers costs of production.
C.
Which of the following is likely to be a reason for the weak culture of an organization? a. The members of the board of directors belong to multicultural backgrounds. b. The shareholders of the company are regularly offered bonus shares. c. The management team has changed rapidly during recent periods. d. The suppliers of the company are replaced constantly according to the requirements.
D.
Which of the following is not true of the glass ceiling in many organizations? a. It can be clearly seen in most organizations. b. It is a barrier that can be easily broken. c. It promotes equal distribution of men and women in top management positions in organizations. d. It keeps women from advancing to top management positions in organizations.
B.
Which of the following is of more concern to a state university that relies on state funding as compared to a private university with a large endowment? a. Cultural environment of the faculty b. General economic conditions c. Qualifications of the trustees d. Governance structure of the university
B.
Which of the following is true of corporate governance? a. The board of directors is always directly implicated in wrongdoings. b. The board of directors of a public corporation is expected to ensure that the business is being properly managed. c. The board of directors of a private corporation is expected to ensure that senior management's decisions are in the interests of the stakeholders. d. The board of directors gets broken up due to scandals.
A.
Which of the following is true of ethical scandals? a. They call into question the moral integrity of our society. b. They are restricted to the entertainment industry. c. They are generalized based on a select few. d. They have never occurred in the sports industry.
C.
Which of the following is true of favors? a. They are not subject to criticism. b. They are not legal. c. They are used to gain support. d. They are universally perceived in the same manner.
B.
Which of the following is true of first-line managers? a. They set an organization's goals and objectives. b. They oversee the day-to-day operations of their team. c. They implement the policies and plans developed for an organization. d. They officially represent an organization to the external environment.
A.
Which of the following is true of managing in a profit-seeking organization? a. Effective management is sometimes more important in a small business than in a large one. b. Management is primarily required for running large businesses. c. Very little of what we know about management comes from large profit-seeking organizations. d. Managing small businesses gives a manager very little experience.
C.
Which of the following is true of online information access? a. It nullifies the government privacy regulations. b. It is easy because of the ideal Internet privacy guidelines. c. It is costly because the information is spread across systems. d. It requires external guidelines for the customer to access the information.
D.
Which of the following is true of planned economies? a. They restrict the tariffs to be paid on imported goods. b. They are subject to heavy taxation. c. They avoid practicing social responsibility. d. They are heavily regulated by the government.
A.
Which of the following is true of social responsibility? a. It varies for different countries. b. It is enforced only by small organizations. c. It avoids ethical dilemmas and decisions. d. It is mandatory by law.
A.
Which of the following statements is Charles Babbage most likely to agree with? a. A harmonious relationship between management and labor could serve to benefit both. b. An organization's human resource is the least important factor in business management. c. Concentration of labor is the best way to achieve progress. d. Providing attention to workers would decrease output
D.
Which of the following statements is true about organization culture? a. It does not vary across organizations. b. It is the foundation of an organization's external environment. c. It is not influenced by corporate success. d. It consists of a firm's set of values and beliefs.
A.
Which of the following was implemented by Robert Owen for factory workers? a. An increase in the working hours for increased output b. Various forms of punishment for factory workers who did not meet the required targets c. A rule that no woman should be allowed to work as a factory worker d. A higher minimum working age for children
A.
Who among the following elects a corporation's board of directors? a. Stockholders b. Suppliers c. Sole distributors d. Executive managers
A.
_____ is concerned with helping an organization produce its products or services more efficiently and can be applied to a wide range of problems. a. Operations management b. Administrative management c. Progressive management d. Behavioral management
A.
_____ is the awarding of funds or gifts to charities or other worthy causes. a. Philanthropic giving b. Incentive giving c. Tariff regulating d. Rebate releasing
C.
_____ is the extent to which an organization conforms to local, state, federal, and international laws. a. Ethical compliance b. Political compliance c. Legal compliance d. Environmental compliance
A.
_____ is the set of obligations an organization has to protect and enhance the societal context in which it functions. a. Social responsibility b. Social justice c. Organizational ethics d. Organizational norms
B.
_____ is the use of persons or groups to formally represent an organization or group of organizations before political bodies to influence the government. a. Politicking b. Lobbying c. Entrapping d. Satisficing
C.
_____ managers are responsible for hiring and developing employees. a. Financial b. Operations c. Human resource d. Marketing
B.
_____ refers to individual perceptions of the fairness used to determine various outcomes. a. Distributive justice b. Procedural justice c. Interpersonal justice d. Informational justice
D.
_____ refers to the broad issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by people in different cultures. a. Uniculturalism b. Cultural uniformity c. Cultural homogeneity d. Multiculturalism
C.
_____ relates to the degree of fairness people see in how they are treated by others in their organization. a. Distributive justice b. Informational justice c. Interpersonal justice d. Procedural justice
B.
_____ skills enable managers to visualize the most appropriate response to a situation. a. Decision-making b. Diagnostic c. Conceptual d. Communication
D.
_____ wrote the books The Tipping Point, Blink, and Outliers. a. Scott Adams b. Stephen Covey c. Michael Porter d. Malcolm Gladwell
B.
______ interact to determine the level of uncertainty faced by an organization. a. The rate of change and the degree of multiculturalism b. The rate of change and the degree of homogeneity c. The rate of globalization and the degree of homogeneity d. The rate of globalization and the degree of multiculturalism