mgmt exam 2 pt 2

Which of the following organizational structures relies heavily on horizontal relationships? A multidivisional structure A functional structure A mosaic structure A matrix structure A connected structure

A matrix structure

Goals and objectives serve to accomplish all of the following EXCEPT: Gauge and report performance Improve performance Align effort Align goals with objectives

Align goals with objectives

Goals are outcome statements that define what an organization is trying to accomplish: Programmatically Organizationally Both programmatically and organizationally Internal

Both programmatically and organizationally

Which of the following psychological states is the most important for employee attitudes and behaviors? responsibility knowledge of results motivation meaningfulness

Correct Answer meaningfulness

All of the following are good tips for developing mission and vision statements EXCEPT: Let the business drive the mission and vision. Revise and reiterate; you'll likely go through multiple iterations before you're satisfied. Factor in your style: A mission and vision must reflect the leader's style. You can't sustain action that goes against it. Phase it in: Reach for the sky—in stages. Do your best to get it done quickly, any mission statement is better than none. Create messages that inspire action: It's not what you say, but how you say it. Identify key milestones: While traveling to your destination, acknowledge the milestones along the way.

Do your best to get it done quickly, any mission statement is better than none.

Which of the following statements is true about empowerment? The notion of empowerment is appropriate for all employees. Empowerment is a relatively easy concept to implement in the workplace. Employees who are nervous about empowerment may also worry about the increased responsibility. Empowerment is not related to job performance.

Employees who are nervous about empowerment may also worry about the increased responsibility.

Which of the following is true regarding the motivating potential of a job? An employee whose expectation for his job is to pay the bills will have high growth strength. c Career stage does not influence the importance of the five core characteristics. Employees with high growth need strength will respond less favorably to jobs with high motivating potential.

Even though a job is designed with the express purpose of motivating individuals, some employees may not find the job motivational.

Which of the following statements regarding founder's values is INCORRECT? Founder values continue to be reflected in a firm only to the extent they continue to aid the firm's success. The difficulty in changing firm culture can be, at least, partially attributed to the shaping provided by founder values. Founder values can provide a competitive advantage for a firm. Founder values lay the cornerstone of the firm's culture, but values have a rapidly decreasing impact as the firm grows and ages.

Founder values lay the cornerstone of the firm's culture, but values have a rapidly decreasing impact as the firm grows and ages

Mission and vision statements play all of the following important roles EXCEPT: Communicate an organization's purpose and values to all key stakeholders Inform strategy development Develop the measurable goals and objectives by which to gauge the success of the organization's strategy Give the impression that management is working without actually doing anything

Give the impression that management is working without actually doing anything

Which of the following statements about job enlargement is NOT true? Job enlargement involving giving employees more tasks requiring them to be knowledgeable in different areas has fewer positive effects than job enlargement adding tasks that are very simple in nature. When jobs are enlarged, employees view themselves as more capable. Job enlargement is beneficial because it is positively related to higher quality customer service. The intent behind job enlargement is to increase the variety of tasks to be performed so that boredom is reduced and human resources are used effectively.

Job enlargement involving giving employees more tasks requiring them to be knowledgeable in different areas has fewer positive effects than job enlargement adding tasks that are very simple in nature.

Which of the following statements is true about job design approaches? Job rotation takes place only with lower level jobs in an organization. Job enrichment may lead to employee frustration or dissatisfaction with pay. Job specialization is effective in rapidly changing work environments. Job enlargement leads employees to feel less capable of performing job tasks.

Job enrichment may lead to employee frustration or dissatisfaction with pay

_____________ is (are) part of the culture maintenance phase. Founder values Industry demands Leadership Preferences

Leadership

___________ is an example of felt empowerment. Meaningful work Leadership style Organizational structure Organizational climate

Meaningful work

Characteristics of the approach to setting and managing goals and objectives include which of the following EXCEPT?: Goals should be linked to the capabilities of each employee. More is better. Without measurement, you cannot tell where you have been. Measures should be based around the needs of customers, shareholders and other key stakeholders.

More is better.

Which of the following is the solution to the challenge created by division of labor- figuring out how to coordinate different tasks and the people who perform them? Concentration strategy Blue ocean strategy Organizational structure Disintermediation Decentralization

Organizational structure

Which of the following is an advantage to job specialization? Training costs are higher, but because of the specialized nature of tasks, they are learned more fully. The nature of the jobs leads to lower absenteeism. Staffing costs are lower because the repetitive nature of tasks makes skill requirements lower. The nature of the jobs is especially effective in rapidly changing environments.

Staffing costs are lower because the repetitive nature of tasks makes skill requirements lower.

Which of the following statements holds true for the "aggressive" aspect of a goal? The goal that is achieved is quantifiable. The achievement of the goal is feasible. The goal is achieved through the creation of deadlines. The goal is explicit rather than vague. The goal presents a significant challenge to the organization.

The goal presents a significant challenge to the organization.

Which of the following best describes vertical linkages? They refer to the relationships between equals in an organization. They tie supervisors and subordinates together. They are often called committees, task forces, or teams. They do not appear in organizational charts, but can have a significant influence on how firms operate. They refer to unofficial relationships such as personal friendships, rivalries, and politics.

They tie supervisors and subordinates together.

Which of the following statements regarding visual elements of culture is INCORRECT? Stories highlight critical events faced or heroic efforts put forth by individual employees to instill cultural values in employees. Employee handbooks are developed to convey rules which determine acceptable and unacceptable behavior in an organization. Repetitive activities in an organization, like weekly meetings opened with calisthenics, have symbolic meaning to employees. While physical layouts impact motivational levels in employees, they do little to convey the firm's culture to those employees.

While physical layouts impact motivational levels in employees, they do little to convey the firm's culture to those employees.

Controlling consists of the following steps EXCEPT: Write a mission and vision statement Establish performance standards Compare actual performance against standards Take corrective action

Write a mission and vision statement

A culture that emphasizes precision and paying attention to details is a service culture. an aggressive culture. a detail-oriented culture. an outcome-oriented culture.

a detail-oriented culture.

Job enrichment is breaking down jobs into their simplest components and assigning them to employees so that each person will perform few tasks in a repetitive manner. refers to expanding the tasks performed by employees to add more variety. involves moving employees from job to job at regular intervals. allows workers more control over how they perform their own tasks.

allows workers more control over how they perform their own tasks.

Organizational culture consists of three levels: assumptions, orientations, and beliefs. beliefs, values, and artifacts. artifacts, assumptions, and beliefs. assumptions, artifacts and values.

assumptions, artifacts and values

During onboarding activities, employees must do all of the following to be successful EXCEPT be reactive. seek feedback. network. be proactive.

be reactive.

If an industry is highly regulated, firms competing within it likely have bureaucratic structures. dynamic, innovative cultures. low concern for rules and authority. businesses processes characterized by agility and quick action.

bureaucratic structures.

If onboarding activities are successful employees experience greater job satisfaction but are no more likely to remain with the firm than those who do not take part in onboarding. employees feel comfortable in the organization but have no greater belief that their abilities are sufficient for work in the firm than those employees who did not take part in the onboarding activities. employees feel accepted by their peers but do not necessarily share the values and norms of the larger organization. employees are more confident about their ability to perform in the organization and are likely to remain longer with the firm.

employees are more confident about their ability to perform in the organization and are likely to remain longer with the firm.

A functional structure works best for organizations that offer wide variety of products lines.

false

A vision captures the key elements of the organization's past and present.

false

Goals and objectives are a not a basis for reward systems.

false

Historic financial goals and objectives are typically good predictors of where you are going.

false

Simple organizational structures rely on formal systems of division of labor.

false

The role of goals and objectives are achieved only in the planning stage.

false

Using a multidivisional structure violates the unity of command principle.

false

Leaders impact organization culture in all of the following ways or practices EXCEPT role modeling. leader style. industry characteristics. reaction to employee actions.

industry characteristics.

Firms that are flexible, adaptable and experiment with new ideas are _________ firms. aggressive innovative stable outcome-oriented

innovative

Employee autonomy has all of the following positive benefits but it makes the employees more reactive in doing their jobs. it increases motivation at work. it increases employee creativity. it increases employee effectiveness.

it makes the employees more reactive in doing their jobs.

All of the following statements about job enrichment are true EXCEPT job enrichment may lead to dissatisfaction with one's pay. job enrichment is a suitable technique to be used with any employee. job enrichment may be associated with increased productivity and reduced absenteeism. the technique allows employees to take on more responsibility.

job enrichment is a suitable technique to be used with any employee.

Cultural assumptions lie below the awareness level and reflect beliefs about human nature and reality. are shared principles, standards and goals. are a set of values unique to a limited cross-section of the organization. are the visible and tangible elements of culture.

lie below the awareness level and reflect beliefs about human nature and reality.

A _____ structure can help develop new managers by putting a person without managerial experience in charge of a relatively small project as a test to see if the person has a talent for leading others. multidivisional functional mosaic matrix connected

matrix

Job specialization can increase the number of employees needed to complete the job. minimize training costs. lead to greater motivation among employees. be very effective in rapidly changing environments

minimize training costs.

Frederick Taylor's work led to a fundamental change in management philosophy. The change was understanding that managers could not influence the output levels of employees. was understanding that repetitive activities are the direct result of job generalization. paved the way for today's automation and standardization. was increasing the complexity of jobs in the workplace for greater productivity.

paved the way for today's automation and standardization.

If a firm consisting of more than one person is following a _____ organizational structure, tasks tend to be distributed among them in an informal manner rather than each person developing a narrow area of specialization. matrix functional multidivisional simple bureaucratic

simple

Strategic decision making in a _____ organizational structure tends to be highly centralized, with the owner often making all the important decisions. matrix functional multidivisional simple boundaryless

simple

Effective controlling requires the existence of plans, since planning provides the necessary performance standards or objectives. since understanding the mission of the organization requires strategic plan. since control techniques are budget and performance audits. since managers must show compliance with company policies.

since planning provides the necessary performance standards or objectives.

Task identity is the extent to which the job requires a person to utilize multiple high level skills. the degree to which a person is in charge of completing an identifiable piece of work from start to finish. whether a person's job substantially affects other people's health, work or well-being. the degree to which a person has the freedom to decide how to perform his tasks.

the degree to which a person is in charge of completing an identifiable piece of work from start to finish.

A well-formulated vision that is embraced by employees can give an organization an edge over its rivals.

true

Multidivisional structures tend to be more costly to operate than functional structures.

true

One of the key litmus tests for the setting of goals, objectives, and measures is whether or not they are linked in some way to the key factors driving an organization's success or competitive advantage.

true

The way that the firm is organized can affect goals and objectives in a number of ways.

true

An organization's _____ describes what the organization hopes to become in the future. mission dimension scope vision value statement

vision