MGMT EXAM 3

Cognitive conflict is strongly associated with improvements in team performance, and affective conflict is strongly associated with decreases in team performance.

True

The most common type of training provided to members of work teams is training in leadership skills.

True

The presence of someone with expertise in a group will often cause other group members to withhold efforts.

True

Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?

Work sample tests

Which of the following is an external recruiting method?

advertising

The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____.

bona fide occupational qualifications (BFOQs)

How are organizations using teams to help increase customer satisfaction?

by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements

The term ____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

compensation

In the stages of team development, a team moves from growth to decline during the ____ stage.

de-norming

Minority domination tends to be a particular problem in ____.

groups of ten or larger

The major drawback to the use of virtual teams is ____.

members must learn to express themselves in new contexts

The manager wants to encourage cognitive conflict. According to the text, should she also push for a team consensus?

no, because requiring team consensus gives everyone on the team veto power

Group cohesion tends to be relatively strong at the ____ stage of team development.

norming

Affective conflict ____.

typically decreases team cohesiveness

A(n) ____ is defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task.

virtual team

With ____, teams no longer have to go through the frustratingly slow process of multilevel reviews and signoffs to get management approval before making changes.

bureaucratic immunity

Which of the following is an internal recruiting method?

job posting

Which of the following is a reason teamwork can be more satisfying than traditional work?

All of these are reasons why teamwork can be more satisfying than traditional work.

____ is the extent to which team members are attracted to a team and motivated to remain with it.

Cohesiveness

Which of the following statements about team training is true?

Cross-training is less appropriate for teams of highly skilled workers.

In setting their pay structures, companies use a procedure, known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.

False

Once teams have made it to the performing stage, they no longer need fear a decline in performance.

False

Which of the following questions is deemed acceptable (i.e., "legal") for employers to ask applicants during the selection process?

Have you ever been convicted of a crime?

____ is the process of finding, developing, and keeping the right people for the company.

Human resource management

Which of the following is a useful guideline for successful management of virtual teams?

Keep team interaction upbeat and action-oriented.

The ____ interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates

Structured

Which of the following statements about social loafing is true?

The consequences of social loafing include a loss of efficiency.

Which of the following statements about team compensation is generally true?

All of the statements about team compensation are generally true

Which of the following statements regarding cohesiveness is true?

Cohesive groups have lower turnover.

Disparate treatment and adverse impacts are defined in labor laws issued by the National Labor Relations Board.

False

Employee involvement teams not only provide advice and suggestions to management but also have the authority to make decisions and solve problems related to the major tasks required to produce a product or service.

False

The hostile work environment form of sexual harassment occurs when employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to being sexually harassed.

False

The three significant disadvantages that teams and teamwork are prone to are initially high turnover, social loafing, and legal risk.

False

____ describes the average level of ability, experience, personality, or any other factor on a team.

Team level

Autonomy is the degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs.

True

Companies are making greater use of teams because teams have been shown to increase (1) customer satisfaction, (2) product and service quality, (3) speed and efficiency in product development, and (4) employee job satisfaction.

True

Cross-functional teams are purposefully composed of employees from different functional areas of the organization.

True

If an HR manager were allowed to use just one selection test, cognitive ability tests would be the one to use.

True

In general, skill-based pay is most effective for managing the performance of self-managing and self-directing teams.

True

Job analysis is a purposeful and systematic process of collecting information on the important work-related aspects of a job.

True

Virtual teams are often, but not necessarily, temporary teams that are set up to accomplish a specific task.

True

Which of the following statements regarding downsizing is true?

When downsizing, outplacement programs can help the company maintain a positive image in the community.

When teams are used properly and in the right settings, work teams can ____.

do all of these

An ESOP is an ____.

employee stock ownership plan

Which of the following is a potential disadvantage associated with the use of work teams?

initially high employee turnover

Which of the following is an example of an objective performance measure?

input/output measures

A ____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

job analysis

Which of the following training methods is most appropriate when the objective of training is practicing, learning, or changing behaviors?

role-playing

The highest level of team autonomy is found in ____.

self-designing teams

One of the disadvantages associated with Internet training is ____.

the cost of equipment and technology

What is the primary advantage of the structured interview?

all applicants are asked the same questions