MGMT Final Kahoot

The contingency approach to management is best characterized by the short phrase

"it depends."

The basic tenets of capitalism were set forth the book, The Wealth of Nations, written by

Adam Smith

_ is the pattern of concentrating authority in a relatively few, high-level positions?

Centralization

What term describes a person's faith that his other decisions are reliable and good?

Confidence

is a business-level strategy aimed at achieving overall lowest cost structure in an industry?

Cost leadership

Which of the following refers to those who purchase an organization's goods and/or services?

Customers

_ refers to the assignment of work activities and authority to a subordinate?

Delegation

What is to the overall condition of the complex interactions of economies throughout the world?

Economic dimension

Which of the following refers to the relationship of people to resources?

Economic forces

Which of the following refers to using resources in a way that produces a desired result?

Effectively

_ refers to the tendency to persist with a failing course of action?

Escalation of commitment

What name is given to the sale of goods and services to foreign markets?

Exporting

Which of the factors outside the organization that may affect the managers actions?

External environment

The channel of communication most appropriate when a manager has to fire an employee?

Face to face

Which of the following refers to the receiver's response to the sender's communication?

Feedback

The theorist who studied the motions of bricklayers and nearly tripled their productivity was

Frank Gilbreth

What term describes the broad, complex factors that affect all organizations?

General environment

What name is given to the final result that a firm wishes to achieve?

Goal

What name is given to informal communication channels, found in virtually all organizations?

Grapevine

___of a plan is where the organization goes from the "thinking" mode to the "doing" mode.

Implementation

__ refers to a tax levied on goods bought outside its borders and imported into the country?

Import tariff

is the relationships among positions that are not connected by the organizational chart?

Informal organization

What term describes the condition of having too much material to process?

Information overload

___ refers to the buying, selling, and trading of goods & services across national boundaries?

International business

What name is given to individuals who work with information in the workplace?

Knowledge workers

Which of the following refers an organization's fundamental purpose

Mission

What term describes determining what the organization will accomplish

Planning

What term describes the relationship of individuals, their rights, their property to the state?

Political forces

Which of the following refers to a person's capacity to influence the behavior of others?

Power

_ refers to the difference between a desired situation and the actual situation?

Problem

_ is a set of theories that try to determine "how and why" employees are motivated to perform?

Process theories

_ is the maximum number of units of a particular product that may be imported into a country?

Quota

_ is personal power that results when one person identifies with and admires another?

Referent power

_ refers to the individual's burden of accountability in an organization?

Responsibility

The work of W. Edwards Deming is most appropriately classified in which theory of management?

Systems

What term describes the assumption that people are naturally lazy,

Theory X

An American company, 3M owns a film-manufacturing facility in Italy is an example

a direct investment

An organization is

a group of people working together to achieve goals

In SWOT analysis an ability that a company possesses that may give a distinctive competence is

a strength

When a department in an organization has a high level of absenteeism, we are dealing with

a symptom of a problem, not the problem itself

Effective use of an organization's resources means

achieving the intended result

The First Lady's primary source of power is

affiliative

The United States' prohibition of the importing of Cuban cigars is an example of

an embargo

In analyzing their external environment, most organizations find that it presents

both threats and opportunities

The first step in strategic planning is

determining the mission and strategic goals

The task environment includes all of the following except

environmentalists

As defined in the text, organizations are groups of individuals who work together to achieve

goals and objectives important to them

The so-called "Protestant ethic" held that

hard work and self-denial would lead to a better afterlife

Experts generally agree that the first step in decision making is

identifying the problem

The purchase of goods and services from a foreign source defines

importing

A negative effect of the informal organization, particularly in times of crisis, may well be

inaccurate information

The real cause of the increase in output at Western Electric's Hawthorne plant was

increased attention paid to workers

When a manager uses skills such as communicating and listening, he or she is using

interpersonal skills

The classic model of decision making

is prescriptive; it says how managers should make decisions

In the process of organizing, a first or basic step is usually grouping tasks into

jobs

When the manager of the Boston Red Sox chooses his starting line-up for his next game, he is

planning

A general problem in our society, and one that contributes to many communication breakdowns, is

poor listening

When an industry is profitable, firms in the industry must be alert to

potential new competitors

All of the following are steps in the planning process EXCEPT

request input from potential customers

When an organization gives someone authority, it expects something in return, namely

responsibility

Most business people engaged in international trade underestimate the importance of

social and cultural differences

Studying business ethics will not necessarily

tell you what you ought to do

The birth of the human relations approach to motivation can be traced to

the Hawthorne studies

In a decision-making situation where the decision maker satisfices,

the first satisfactory alternative is chosen

Authority may be defined as

the legitimate use of power

Ethical violations destroy

trust

there are three conditions that affect decision making: certainty, risk, and

uncertainty