mgmt practice quiz/quiz questions

Resistance to organizational change is considered to be the interaction of three causes: employee characteristics, change agent characteristics, and

the change agent-employee relationship.

The two core principles of TQM are

uniform focus on delivering customer value and continuous improvement of work processes.

1. Which of the following is most important for the team leader to encourage during the storming stage of group and team development?

voicing of disagreements

When do managers make mistakes?

when treating people like other resources

1. Which of the following is a motivating factor according to Herzberg's two-factor theory?

The work itself

Which of the following statements is NOT a practical implication of the behavioral approaches to leadership?

There is one best style of leadership.

______ focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance.

Transactional leadership

_____ is the intervention phase of the OD process.

Treatment

1. A committee investigating the impacts of health care reform on the organization is an example of a(n)

formal group.

1. ________ is the final stage of group and team development.

Adjourning

Why should you encourage Dionne to use groups to make decisions?

Because groups have a greater pool of knowledge

Which of the following is NOT a reason why control is needed?

Control allows one to maintain authority over employees.

1. ______ proposed people were driven by the three innate needs of competence, autonomy, and relatedness.

Deci and Ryan's self-determination theory

The PDCA cycle is part of

Deming management.

1. Margot enjoys reading to the Kindergarten class at the local elementary school and tutoring math in the third-grade class. She is also a Girl Scout leader with a small group from the same school. How would you describe the feeling she receives from these activities?

Intrinsic

Which of the following is NOT a characteristic of a successful control system?

It is inflexible.

________ is NOT included in the four major perspectives on motivation.

Job satisfaction

Lexie, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. On which of the following internal forces is Lexie trying to have an impact?

Manager behavior

Which of the following is NOT a supertrend affecting the future of business?

Managers are thinking in terms of mass markets—mass communication, mass behavior, and mass values.

1. McClelland's need for achievement corresponds most closely to

Maslow's self-actualization needs.

____________ is(are) defined as those stable psychological and behavioral attributes that give you your identity.

Personality

According to ______ theory, competence, autonomy, and relatedness are the primary motivations for behavior.

Self-determination

______ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves

Servant

Suppose a soft-drink company, Soda Pops, is conducting a force-field analysis to determine which forces could facilitate a proposed change (the introduction of a new black cherry soda) and which forces could act against it. Which of the following would Soda Pops consider a counterthruster?

Soda Pops has never been able to gain any significant market share outside of the Northwest.

Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance, with some nurses concerned about the cost and short technological life cycle of these devices. As part of the __________ stage of change, the nurses' managers try to instill in them the motivation to change, encouraging them to let go of attitudes and behaviors that are resistant to innovation.

Unfreezing

Because Fiona is not influenced by merit pay or sales commissions and she performs better in a highly structured job, Fiona has

an external locus of control.

To help with hiring decisions during peak seasons and holidays, Cards for All Seasons uses time-series forecasts, like sales from last Valentine's Day and Christmas, to predict future sales based on patterns of historical data. Cards for All Seasons is making use of

analytics

Stores of data that are so vast that conventional database management systems cannot handle them, and very sophisticated analysis software and supercomputing-level hardware are required, are known as ____. These data include not only data in corporate databases but also web-browsing data trails, social network communications, sensor data, and surveillance data.

big data

A ____ is a graph of decisions and their possible consequences.

decision tree

1. Job ________ involves division of an organization's work among its employees and applies motivational theories to jobs to increase satisfaction and performance.

design

According to House's revised path-goal theory, a leader's style should vary depending on

employee characteristics and environmental factors.

Cynthia, the human resources manager, has significant experience handling ethical issues in the workplace. Over the years she has received extensive training in matters of workplace ethics. Due to Cynthia's legal background (she is a member of the local bar association), the management of her company rely on Cynthia to assist them with legal issues, especially with ethical dilemmas. The ideal role for Cynthia within the organization is

ethics officer

All of the following are informal aspects of the workplace EXCEPT

hierarchy

The six areas of organizational control include _____, physical, informational, financial, structural, and cultural

human

In the leader-member exchange model, the relationship between leader and follower that is characterized by mutual trust, respect, and liking is known as a(n) ________ exchange.

in-group

Which of the following is considered a "soft" tactic used to influence others?

ingratiating tactics

When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is implementing a(n) ______ change.

innovative

Increasing employee psychological empowerment requires four kinds of behaviors, including all of the following EXCEPT

inspiration

1. Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

norms

In the ______ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them.

path-goal

1. Monique is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Monique is expressing what type of need for power?

personal

1. Maslow's levels of needs, in order from lowest (most basic) to highest level, are

physiological, safety, love, esteem, and self-actualization.

The three dimensions of situational control are leader-member relations, the task structure, and

position power.

1. Iman's manager, using ________, required him to give up his company car because he had missed sales goals for four consecutive quarters.

punishment

Kylie has been practicing repeating phrases such as, "I know I don't wear the latest fashions, but I am comfortable. Surely others feel like I do." Her boss has also told her to consider meditation as it can help her practice these

self-affirmations.

When much of her work was automated with a new computerized system, Louisa became unsure of her ability to do her job. Melody, her boss, has been mentoring her to improve her

self-efficacy.

1. In ______ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy.

self-managed

Which of the following is an example of a force for change originating outside the organization?

social and political pressures

Empathy and organizational intuition are a part of which emotional intelligence (EI) trait?

social awareness

Lewin's change model consists of

three stages: unfreezing, changing, and refreezing.