MGMT Q8

slogan or saying.

"Be all you can be is an example" of a

An internal focus and valuing stability and control

A national package delivery company relies heavily on a hierarchy culture to manage its vast and complex shipping processes. ________ are part of a hierarchy culture.

internal focus and values flexibility.

A small, blockchain-based banking firm has a clan culture. Its employees have generous perks and are empowered to participate and collaborate on key projects. The end results are profitability and an enviably low 2-percent turnover rate. A clan culture has a(n)

hollow.

A toy manufacturer, Kid & Play, operates its own design unit, but subcontracts the other business functions, such as engineering, assembly, HR, and distribution. Kid & Play's structure is best described as

system of consciously coordinated activities or forces of two or more people.

According to Chester I. Barnard's classic definition, an organization is a

organizational cultures

According to the competing values framework, the four types of ________ are clan, adhocracy, market, and hierarchy.

assess her P-O fit.

After applying for a job at World Mart, Malena made a list of her personal values, strengths, and weaknesses. Then she compared her list with the values, strengths, and weakness of World Mart in an effort to

DigiSight's employees work from their home offices and communicate via video conferencing and other technologies.

An advertising firm, DigiSight, utilizes a virtual structure. Which of the following best describes how DigiSight is organized?

responsibility

Antwan was recently promoted to the position of shift supervisor at Smart Kicks shoe store. In addition to helping customers, stocking inventory, and running the register, Antwan now has ________ to perform supervisory tasks, such as overseeing the closing work and the cleaning of the store.

Look for solutions.

As you start a new job, it is important to focus on your personal adaptability. Which of the following suggestions would increase a person's adaptability?

The principle of unity of command should be applied so that Chondi should report to no more than one manager.

At Deluxe Department Store, Chondi is an associate in the soft lines department that is managed by Alonso. Piper is the sales director for the store. One day, Alonso asked Chondi to change the price tags on all the towels in the department. While she was working on this task, Piper asked Chondi to move around the bedding displays to match the new merchandising scheme that Piper had developed. Which of the following statements describes Chondi's situation?

Rayah has a wider span of control than Travis.

At a local grocery store, Travis, the produce department manager, has eight direct reports in his department, while Rayah, the meat department manager, oversees 12 employees. Which of these statements about span of control is accurate?

market

Based on the Management in Action case and the competing values framework, what type of organizational culture did Wells Fargo have under CEO Kovacevich?

centralized; decentralized

Based on the Management in Action case, authority at Wells Fargo was ________ before CEO Scharf and became more ________ after he took over.

difficult to change.

Basic assumptions represent the core values of an organization and are

Africa, Asia, Australia, Europe

Call Connect, a global phone company, utilizes a geographic divisional structure. Which of the following lists of divisions most likely represents Call Connect?

organizational structure

Callista, the director of nursing at a local hospital, was training Daquain, the new emergency department supervisor, about the hospital's system of job relationships. Callista explained the variety of departments, ranging from intensive care to housekeeping to human resources. Callista hopes that, by understanding the ________, Daquain will be able to coordinate and motivate employees to work together to deliver excellent patient care.

functional.

Connect Academy contracts with states to provide virtual public education. At Connect Academy, the work groups are divided into educators, assessors, recruiters, and business operations. Connect Academy's structure is best described as

decentralized authority

Diego, the president of LearnStrong Tutoring, believes ________ is key to his firm's competitive advantage. Recently, Diego explained to the board of directors, "Managers at LearnStrong are empowered to solve their own problems rather than pass the decision to a higher level. This results in decisions being made more quickly, which increases our flexibility and efficiency."

a celebration of important occasions and accomplishments in the organization's life.

Each year, the Red Lobster restaurant chain awards the Lighthouse Award to store managers who demonstrate outstanding leadership and live the firm's core values. The Lighthouse Award is an example of

hierarchy

Firms with ________ cultures are usually formalized with consistent processes and control mechanisms that measure efficiency and drive reliability.

geographic divisions

Global IT has designed its corporate structure with divisions based on their location. For example, there are the Southern and Northern Divisions, and globally there are the European Division and the Asian Division. Global IT is an example of a structure with

market

In a ________ culture, employees are expected to work hard, react fast, and deliver quality work on time.

hero.

In the 1950s, CL Werner purchased a pickup truck and began hauling cargo for other companies. By driving long hours and many miles, CL slowly expanded his trucking company one truck at a time. Today, Werner Enterprises, Inc. is among the largest asset-based logistics firms in the United States. CL Werner is an example of a(n)

Jermaine implemented a HPWP and purchased a G Suite so all employees would have shared files and collaborative tools.

Jermaine, the COO of Big Sky Marketing, is intent on making the company's culture more cooperative and efficient. Which of these is an example of how Jermaine enacted the organizational systems and procedures lever?

culture, structure, and HR practices

Leaders should configure their firms' ________ to support firm strategies.

adhocracy culture.

Martin, owner of Martin's Mattress Depot, said, "We have to focus on our customers and how we can beat the competition, so we have to be flexible." He encourages his merchandising department to develop innovative sales tactics and focuses on being quick to respond to market changes. Martin's Mattress Depot has a(n)

An airplane manufacturer contracts with many suppliers, each responsible for one component or assembly, which are then integrated to make the aircraft.

Of the firms described in the options below, which has a modular structure?

president of a pharmaceutical company

Read the following descriptions of managers and determine which would be best served by a narrow span of control.

Samuel learns that he must keep his car clean and neat, and some days he will be assigned to complete only airport pick-ups and drop-offs.

Samuel has been working for Lyft for three months. He expected that his job would be to respond to requests on the app for a ride, pick up fares and drop them off at their desired locations, but he is realizing that the job entails much more. Which of these is most characteristic of the encounter phase of organizational socialization?

Yes, because the company will need fewer employees overall, saving money and allowing for consistency in processes.

Shuaifu wants to reorganize his beverage bottling company. Currently, there are HR, R&D, and purchasing units at each facility. Shuaifu feels that by bringing all of those key functions together in one location and deploying them to the facilities only when needed, he will save money and also create consistency. Is Shuaifu correct?

human resource practices

Staffing, appraising, compensation, and training and development are types of

physical design.

Tech giant, TimeHop, was concerned about creating a workspace that was inviting and encouraged collaboration. Knowing that most of its employees would work odd hours, there was care taken to lighting choices and types of furniture. TimeHop was concerned with

matrix structure.

The commercial furniture manufacturer, Office Designs, utilizes a structure that includes functional divisions, such as accounting and production, and a divisional chain of command, such as the residential facilities and office divisions. For example, Neveah, a salesperson, reports to the sales manager and the office products manager. Business Designs has a

functional

The leadership team of Popso Soda Company includes a president and vice presidents of operations, marketing, human resources, and finance. Popso seems to utilize which type of organizational structure?

basic assumptions

The owners of Sundaes Galore Ice Cream Shoppe do not have a formal policy about dress code and work procedures because they see their company as a family place that provides enjoyable work. They believe that if you treat employees like family, the company will do well and grow. ________ are the core beliefs that represent the core values of Sundaes Galore Ice Cream Shoppe's culture.

elementary, high school, college, adult learners

The tutoring service, Prep2Learn, organizes based on its customer divisions. Which of these divisions would you expect for the Prep2Learn?

coordinated effort.

To carry out recycling, the city sanitation service must pick up recyclables from people and companies, process and package the recyclables using specialized equipment, and distribute the recycled materials to buyers. Establishing a recycling program requires a great deal of

Vertical hierarchy shows who reports to whom and horizontal specialization shows the different jobs.

What is the main difference between a vertical hierarchy of authority and a horizontal specialization?

span of control.

When discussing organizational structure, the terms narrow and wide are used to describe

common purpose

Which of Edgar Schein's common elements unifies employees and gives everyone an understanding of the organization's reason for being?

Without tiers of authority, it would be difficult to get things done.

Which of these explains why authority is most effective in a hierarchy?

delegation

________ is the process of assigning managerial authority and responsibility to lower-level managers and employees.