MGMT unit 3

Which of the following job positions most likely requires people with high degree of emotional stability?

911 Operator

_____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.

Autonomy

​_____ is designed to raise employees' consciousness about diversity issues and to challenge the underlying assumptions or stereotypes they may have about others.

Awareness Training

How are organizations using teams to help increase customer satisfaction?

By training teams to meet the needs of specific customers

If an employer were to use only one type of selection test, which of the following tests should he use?

Cognitive ability test

Senora is the CEO of a new company called BSL Corp. She has instructed the managers to use the traditional approach to create the organization's structure. What should the managers at BSL Corp. do?

Create an organizational structure with vertical and horizontal configurations

Which of the following statements about team training is true?

Cross-training is less appropriate for teams of highly skilled workers.

Joshua, an employee at Waves Corp., is a member of a typical traditional work group. Joshua should expect to be responsible for:

Doing what he is told to do

_____ can be best defined as the loss of high-performing employees who voluntarily choose to leave a company.

Dysfunctional turnover

Which of the following is NOT one of the Big Five personality dimensions?

Empathy

A virtual organization is an organization that outsources noncore business activities to outside companies, suppliers, specialists, or consultants.

False

In general, gainsharing is most effective for self-managing and self-directing teams performing complex tasks, while skill-based pay works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system.

False

In matrix departmentalization, as in other forms of departmentalization, most employees report to a single boss.

False

Since teams should be an end in themselves, it is appropriate to use them in most situations.

False

The most common type of training provided to members of work teams is training in leadership skills.

False

The two basic types of diversity training are cultural training and attitude-based diversity training.

False

Which of the following statements about employee separation is true?

Functional turnover is the loss of poor-performing employees who choose to leave the organization.

Which of the following actions should a company NOT perform to make sure that people with disabilities have the same opportunities as everyone else?

Having rigid work schedules

Which of the following is a similarity between modular and virtual organizations?

It can be difficult to control the quality of work done by network partners once work has been outsourced.

Which of the following statements about decentralization is true?

It leads to more satisfied customers and employees

Which of the following statements about disabilities is true?

People with disabilities have better safety records.

_____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.

Personality

_____ are often used to develop new products, significantly improve existing products, roll out new information systems, or build new factories or offices within a specific time, following which the team members either move on to the next project or return to their functional units.

Project Teams

Ravi works in the legal department at a large consumer products manufacturer. It is his job to craft warnings on package labels. This activity can be best categorized as a(n) _____.

Staff Function

_____ can be best defined as the ability to change organizational structures, policies, and practices if doing so helps teams meet their stretch goals.

Structural accommodation

Which of the following is NOT an example of a diversity principle that will help managers do a better job of managing company diversity?

Tailor opportunities to groups and not individuals.

Which of the following paradigms for managing diversity is similar to the business growth advantage of diversity?

The access and legitimacy paradigm

Which of the following is the​ primary advantage of modular organizations?

They can cost significantly less to run than traditional organizations.

Which of the following statements about semi-autonomous work groups is true?

They have the authority to make decisions that are typically made by supervisors and managers.

_____ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

Training

A preference for teamwork (i.e., collectivism), team level, and team diversity can help companies choose the right team members.

True

Affirmative action and diversity are not only different in their definitions but also in their purpose, how they are practiced, and the reactions they produce.

True

An organic organization is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.

True

In diversity pairing, people of different cultural backgrounds are paired together for mentoring.

True

In many industries, teams are growing in importance because they help organizations respond to specific problems and challenges.

True

In spite of their disadvantages, companies continue to create and use specialized jobs because they are very economical.

True

In the decision-making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions.

True

Matrix departmentalization is a hybrid structure in which two or more forms of departmentalization, such as the product and functional forms are used together.

True

Reasonable accommodations for disabled employees include assistive technology.

True

Surface-level diversity refers to differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure.

True

The different methods or paradigms for managing diversity include the discrimination and fairness paradigm, the access and legitimacy paradigm, and the learning and effectiveness paradigm.

True

Validation is the process of determining how well a selection test or procedure predicts future job performance.

True

_____ typically amount to more than 90 percent of employees' salaries.

Turnover costs

According to the job characteristics model, _____ means pushing some managerial authority down to workers.

Vertical Loading

The Turnpike Authority of the state of Lakewood encountered several challenges while constructing tunnels. Hence, it created a national team of tunnel experts to develop road tunnel engineering principles, traffic flow patterns, and maintenance practices through the use of telecommunications and information technology. In this scenario, this group of tunnel experts can be best categorized as a _____.

Virtual Teams

A local hospital ran into a funding problem when it tried to build a new state-of-the-art pediatric unit. The hospital management asked a group of physicians, hospital volunteers, and administrative staff to develop and implement a plan to raise the necessary money. This group of people with complementary skills formed a(n) _____.

Work Team

The employees at Run Shoes Inc. work in groups that work together by collaborating their skills and cooperating with each other. Thus, they develop and deliver their products while being accountable for them. From the information given in this scenario, we can infer that Run Shoes Inc. uses _____.​

Work Teams

The achievement of stretch goals is made easier when the team members have _____.

bureaucratic immunity

While assessing the performance of his subordinates over the past year, a manager has rated all the employees under him as average. The best and the worst performers received the same rating. In this context, a _____ error has occurred.​

central tendency

The students of a university criticize the institution because all the decisions regarding events and fests are made by the dean and the students have to turn to him to make even small decisions. Here, the students criticize the university because it relies on _____.

centralization of authority

Organizational authority is traditionally characterized by

chain of command

Under a sales _____ plan, salespeople are paid a percentage of the purchase price of items they sell.​

commission

Before beginning to recruit job applicants, organizations must _____.

conduct a job analysis

In order to cut costs and improve efficiency, old assembly line of a chocolate manufacturing company is being replaced by a system of employees working in groups. Under the new system, each person does several jobs because each of them have been trained to do the others' tasks. The chocolate manufacturing company is using _____.

cross-training

Darlene Jespersen used to work in a sports bar. She was an outstanding employee, but she did not wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This changed when the sports bar implemented a "beverage department image transformation" program. Female employees were told they would be fired if they did not wear makeup. Since male employees did not have to wear makeup, Darlene contended it. This is an example of _____.

disparate treatment

People with high degree of _____ respond well under stress.

emotional stability

One of the disadvantages of job specialization is that it can lead to _____.

employee boredom

The amount of information a job provides to workers about their work performance best defines the term _____.

feedback

U.S.-based Licenter & Co., a global consultancy, draws its consultants from more than 40 countries. A benefit of its global hiring is that it raises cultural sensitivity. In other words, this benefits Licenter & Co by _____.

improving the quality of problem solving

Self-managing teams are different from semi-autonomous work groups in that team members:

manage and control all of the major tasks directly related to production of a product or service without first getting approval from management.

Martha wanted to learn to sail, and she approached an institution which teaches sailing. Later, she came to know that the institution believed that sailing was solely for men and the institution did not enroll her. This made her find a tutor and start an institution that teaches sailing to both men and women. In this way, Martha succeeded in eliminating _____.

sex discrimination

An organization that rewards its team members through gainsharing is _____.

sharing the financial value of performance gains

The _____ interview uses only standardized, job-related interview questions that are prepared ahead of time so that all candidates are asked the same questions.

structured

To make sure that people of all racial and ethnic backgrounds have the same opportunities, companies should _____.

survey employees about their job perceptions and satisfaction

The least amount of autonomy is found in ____.

traditional work groups

As a result of their structures, matrix organizations automatically violate the principle of _____.

unity of command