MGMT2350 Exam 1

Which of the following is NOT an element of emotional intelligence?

D Heuristics

Buying a house can be described as which of these?

D Non-programmed

Which of the following represents the first step in the decision making process?

D Recognize that a decision needs to be made

Which of the following describe supervision activity?

D. As the consumer division head of JNJ Systems, Rita continually oversees the work of her subordinates.

According to Mintzberg, with of the following are decisional roles?

D. Entrepreneur, disturbance handler and negotiator

_____ refer to our beliefs about what is right vs wrong, good vs evil, virtuous vs corrupt.

D. Ethics and morals

Which of the following describe conditions when we tend to pay more attention to information that agrees with our existing beliefs and less attention to information that is contrary to our beliefs?

E Confirmation bias

The tendency of decision makers to remain committed to poor decisions, even when doing so leads to increasingly negative outcomes refers to

E Escalation of commitment

Which system is logical, analytical, deliberate and methodical?

E Reflective

According to Mintzberg, which of the following are informational roles?

E. Disseminator, monitor and spokesperson

According to Mintzberg, which of the following role is informational?

E. monitor

In the leader role, managers pass privileged information directly to subordinates, whereas in the disseminator role, managers send information to people outside of their organizations

False

The final step in the decision making process is to select an alternative

False

In a leader role, a manager counsels, communicates, and directs subordinates

True

Maximizing shareholder wealth is often a short-sighted decision because it can harm the organization's financial viability in the future

True

For managers, threats include technological breakthroughs on the part of competitors, obsolescence in their organization, and dramatically shortened product cycles.

True

For programmed decisions, managers often develop heuristics, or mental shortcuts, to help reach a decision

True

Which of the following describes the action or process or process of thinking though possible options and selecting one?

A Decision making

Which of the following represents the final step in the decision making process?

A Evaluate the effectiveness of selected alternative

Which of the following are at the top of the hierarchy and are responsible for the entire organization?

A Executive managers

Which system is quick, impulsive, and intuitive, relying on emotions or habits to provide cues for what to do next?

A Reactive

____ is the ability to recognize, understand, pay attention to, and manage one's own emotions and the emotions of others.

A. Emotional Intelligence

According to Mintzberg, which of the following role is interpersonal?

A. Leader

According to Mintzberg, which of the following are interpersonal roles?

A. Leader, Liaison and figurehead

Which term best describe decisions that are routine?

B Programmed

According to Mintzberg, which of the following role is decisional?

B. Disturbance handler

For managers, _________ skills involve the ability to work with people and understand employee motivation and group processes.

B. Human Relations

Which skills for manager include the ability to see the organization as a whole and to understand how the various parts fit together to work as an integrated unit?

C Conceptual

Which of the following supervise rand-and-file employees and carry out day-to-day activities within departments?

C First-line managers

An advantage to involving groups in decision-making is that you can incorporate different perspectives and ideas

True

Effective managers recognize that given the complexity of many tasks, some failures are inevitable

True

Executive managers are at the top of the hierarchy and are responsible for the entire organization

True