MGMT244 Chapters 10-14

Jeff's workgroup is having a lot of disagreement over the direction the group should take. They are involved in the __________ stage of group development.

storming

When workers perceive they are being treated fairly on the job, they are most likely to

support organizational change

Judith supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33 percent over the last four months. Judith is understanding and patient with her staff, and tells them she knows what they're going through since it wasn't so long ago that she took those calls. According to revised path-goal theory, Judith is using a(n) ______ leadership style.

supportive

The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities, constitute _____ diversity.

surface level

Layla works during her meeting to pull together the ideas of her committee members into a coherent whole. Layla is performing a ___________ role.

task

James manages his employees by carefully monitoring their production, comparing what they do to predicted schedules and desired budgets. James can best be described as a ______ leader.

task-oriented

Susan loves going to parties, where she talks to everyone there. Susan is probably high in:

extroversion

The _____ culture is characterized by a strong emphasis on hierarchy and orientation to the person.

family

During the performing stage of team development, the group answers the question

"Can we do the job properly?"

Which of the following is the most common drug of abuse?

Alcohol

Constructive conflict can be stimulated in four ways. Which of these ways is being used with the formation of the Industry Coordinating Committee?

Bring in outsiders

______ power results from one's specialized knowledge.

expert

Rita is on a team that consists of members who work together over time and distance via electronic media to combine effort and achieve common goals. Rita is on a(n)

virtual team

Which of the following is NOT a way to encourage and foster innovation?

withholding raises and promotions when innovation attempts don't work out

Which of the following is an example of a proactive charge?

Ciara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content

Which of the following is not a distortion in perception?

Cognitive dissonance

_______ is the personality dimension that describes how achievement-oriented and persistent a person is.

Conscientiousness

What does John Connolly state is the purpose of the Industry Coordinating Committee?

Coordinates the activities of some major unions in the entertainment media industry

As an OD consultant, Sharon is designing a survey of employee attitudes to be given to workers at SW Emergency Clinic, a provider of emergency-care services in a low-income neighborhood. In collecting this information, Sharon is conducting the ______ stage of OD.

Diagnosis

Which of the following describes the relationships between employees in the family culture?

Diffuse relationships to organic whole to which one is bonded

In the _____ culture, jobs are well defined, employees know what they are supposed to do, and everything is coordinated from the top.

Eiffel Tower

_____ is the questionnaire used in Fiedler's model to determine leadership orientation.

Least preferred co-worker (LPC)

Gina is very serious about her budget. As a new manager, she wants to make sure that she is a good steward of her employees, knowing that stress can cause her division to miss their bottom line at the end of the year. When Gina is considering the physiological implications for her workforce, which of the following is she not considering?

Family Leave

is the model that requires a manager to assess her own leadership orientation and the level of her situational control.

Fiedler's contingency model

Linda has never worked as a manager before, but she was just promoted to a directorial position at her firm. She just had her first conversation with HR to strategize around how she can both reward her employees and also combat the negative effects of stress for her team. She is considering offering benefits in the form of _________ and __________ in order to keep her team positive and productive.

Flexible Scheduling, Leisure time

__________ is ordering an outcome, when a manager relies on his or her formal authority and power to resolve a conflict, but the needs of the other party are largely ignored.

Forcing

Alan Rosenberg describes the relationship between actors and directors as similar to a marriage—it can be good, but sometimes it is bad. This is similar to which conflict terms described in the text?

Functional and dysfunctional

he leadership styles of ________ originally included supportive and achievement-oriented and two others, but was more recently revised to include a total of eight styles.

House's path-goal model

Which of the following is not one of the primary uses of OD?

Improving Recruitment

To unite a diverse set of employees in a pharmaceutical company under a common corporate culture, AstraZeneca's Global Steering Group has focused on three universal cultural pillars. Which of the following is not one of those pillars?

Insight Exchange

Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Carol has _____.

Low job satisfaction

Which of the following is not one of the four layers of the diversity wheel?

Management Status

______ is the set of psychological processes that arouse and direct goal-directed behavior.

Motivation

Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting _____.

Organizational Citizenship behavior.

_______ is the set of techniques used for implementing planned change to make people and organizations more effective?

Organizational development

Which of the following is not an employee characteristic of relevance in path-goal theory?

Position power

What type of conflict-handling style is being used by the various unions that form the Industry Coordinating Committee?

Problem solving

Which of the following is not a symptom of negative stress?

Slurred speech

Which of the following describes the attitude toward authority in the Eiffel Tower culture

Status is ascribed to superior roles that are distant yet powerful.

Herman spends his lunch hour drinking beer in his car in the parking lot. This is an example of a(n) _____________ behavior.

counterproductive work

According to the systems model of change, which of the following is NOT an input?

The organization's products or services

Which of the following is associated with the dimension of pragmatic conduct?

To put the demands and expectations of customers first; to do what they ask

Paul Vallas brought in Camelot, a private education firm, to help with management of the Booker T. Washington School. Camelot initially tried establishing a learning culture by supporting the teachers in the classroom. What type of leadership did Camelot provide in the school?

Transactional leadership

Mavea Marcellas, the new principal for Robouin High School, demonstrates the individual characteristics of ___________ with her dynamic and charismatic personality as well as her confidence in her leadership

Transformational leadership

The human resource manager at Helping Hands Inc. has just calculated that the employee absenteeism rate for 2016 is 15 percent higher than it was in 2015, and the turnover rate has increased 18% in the same time period. She should consider all but which one of the following options?

Wait until 2017 and see what the turnover rate is at the end of that year.

At the Big Peaches Department Store, employees generally know that during the annual inventory they are required to work overnight shifts. This is an example of a(n) _________ change.

adaptive

The statement "I really don't like that Ivan got so angry in that meeting" reflects the _______ component of an attitude.

affective

Bethany is writing a paper for her Management class. She already has a strong A in the class, and only needs to get a C on the paper to keep her A. As she prepares the final version of the paper, she takes special care that the paper is well-written, insightful, and error-free, something that she can be proud of. Bethany is experiencing ___________.

an intrinsic reward

Trust is based on _______, which in turn is based on past acts of integrity and follow-through on promises.

credibility

Which of the following is NOT a contingency factor in the job characteristics model?

autonomy

Kirkman and colleagues discovered that, to build trust among virtual team members, managers should _____

avoid long lags in responding.

Paige missed another deadline and her boss, Linda, is very upset. She will have to explain to the client again why the project is behind. Linda thinks she may say something she'll regret if she talks to Paige about this now, so she decides to wait a while. Linda is using the ______ conflict-handling style.

avoiding

Mulally's One Ford plan is an example of which of Kotter's eight steps for leading organizational change?

communicating the change vision

Workplace performance is maximized when

conflict is at a moderate level

The video mentions that Ford must create cars that people want to drive and innovate continuously, even in a time of recession. Which of the following is NOT a seed of innovation identified by Scott Berkun that the video mentions as a reason for the innovations being made at Ford?

curiosity

Fred, an OD consultant, is designing a survey of employee attitudes to be given to workers at the Lemon Automobile Company. Fred is in the _________ stage of OD.

diagnosis

When using punishment, a manager should

do it in conjunction with positive reinforcement

Labor and business have clashed over the years. The most extreme of these clashes are examples of

dysfunctional conflict

Alex manages a team of several professionals. He is cognizant that he needs to be aware of how stress might present in his workforce. Alex should be on the lookout for _________

employees that experience headaches, back discomfort, and migraines.

A year after she assisted Thomas Engineering in making changes to an employee incentive plan, Kara, an OD consultant, is visiting the company to determine if the changes were helpful. Kara will compare sales and turnover data from the last three years to the current year. Kara is in the ______ stage of the OD process.

evaluation

Systematic research investigation is the basis for _________.

evidence-based management

Bill has low self-efficacy. As a result, his __________ tends to be low.

expectancy

A person's belief that the effort they put into completing a task will lead to performing at a desired level is called

expectancy.

Molly organized several teachers to discuss the school's interior painting scheduled for the summer. They looked at several brands and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers made up a(n)

formal group

In Earl's department at Pencilchicken, Inc., employees get money based on how much the department has been able to save in costs. This is an example of a _______ compensation plan.

gainsharing

Which of the following is not a practice used to create a flexible workplace?

gainsharing

When _____ occurs, group participants believe that their ideas and actions are correct and that those who disagree with them are either uninformed or deliberately trying to sabotage their efforts.

groupthink

Administrative oversight given to self-managed teams does not typically include

hiring and firing

Transformational leaders use four key kinds of behaviors that affect followers. Paul Vallas exhibits _________ as he explains his "vision of the future" in this opening segment.

inspirational motivation

Angelo's boss frequently exhorts his subordinates to work harder by promising them a substantial bonus at the end of each quarter. However, bonuses are only sporadically awarded regardless of meeting performance goals. As a result, Angelo's ____________ may be low.

instrumentality

Last year, Diana's boss promised her a big bonus if she met her goals. At the end of the year, after Diana had exceeded her goals, she found her bonus was very small. In the future, Diana's _____ will probably be ____.

instrumentality; low

In this speech, Paul Vallas is communicating the organization's strengths, weaknesses, opportunities, and threats to develop a new sense of purpose. This is an example of _________, which is a key behavior that transformational leaders use to affect followers.

intellectual stimulation

Paula's management professor just told her class that the final exam is optional for students like Paula who currently have an A. Paula decides to take the exam anyway because she likes the subject and wants to master the material. Paula is motivated to take the exam by a(n

intrinsic reward

According to a study by Ronald Lessen and Fred Neubauer, unlike Spanish negotiators, French negotiators, _________

look for a meeting of the minds.

Rayford is head of a task force consisting of his peers from other departments in the organization. Rayford has

low position power.

Patty prefers working alone, is comfortable taking moderate risks, and feels good when accomplishing a goal. Patty probably has a ___________.

need for high achievement

When a manager stops nagging a subordinate, the manager is using _________.

negative reinforcement

According to the acquired needs theory, the desire to influence others is part of the need for

power

Ford's decision to borrow $23.5 billion allowed the company a three-year head start on rethinking how to conduct business over rivals. This is an example of

proactive change

Wendy's created display screens at its drive-thru windows that show customers their orders and prices. This is an example of a(n) _________ innovation.

process

A(n) _____ change involves a practice that is new to the industry, such as using drones (rather than delivery trucks) to deliver products to customers.

radically innovative

Tools for a company's survival include adaptability and flexibility. Bill Ford's decision to willingly step down as CEO and admit the company needed help from Alan Mulally is an example of a _________ that required large amounts of adaptability and flexibility from Ford and its employees.

reactive change

When Men's Wearhouse fired a salesperson who wasn't sharing walk-in customer traffic, and total clothing sales volume among all salespeople increased significantly, the company

reduced internal destructive competition

John is interviewing Bambi for a job opening at his accounting firm. He notices that she has several tattoos visible on both arms. He does not believe that people with tattoos can be good accountants. John is engaged in

stereotyping.

Trina is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Because of her personality and not her position, Trina has ______ power.

referent

To achieve psychological growth, according to the self-determination theory, people need to satisfy the three innate needs: _______, autonomy, and competence

relatedness

In equity theory, employees are motivated to

resolve feelings of injustice and see fairness in the rewards they expect for task performance

Anar congratulated her staff when the team received an industry award for their project, and also sent a companywide e-mail announcing it. Here, Anar is using her ______ power

reward

Your boss expects you to stay late to cover the workload of a coworker who is out sick, but you are supposed to help your mother with some work on her house tonight. You are suffering from ________.

role conflict

Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel?

seniority

A _______ leader is one who focuses on providing increased service to others.

servant

Firms such as General Motors and McDonald's actively collect information about customer preferences and try to address them in their new products. This reflects __________.

shareholder, customer, and market changes

The U.S.'s higher demand and production of small cars originally designed for European consumers is mainly caused by

shareholder, customer, and market changes

Of the following, which is not a core job characteristic?

teamwork

Investors who are more likely to buy a stock if they see something about it on the news or if it has a high one-day return are experiencing ______.

the recency effect

Organizational climate is reflected by __________

the way employees interact with each other.

Which of the following is not a reason why group or team members typically enforce norms?

to create a written document of behavioral guidelines for new employees

Progress toward the goal was being monitored by school board deputy visits. This type of activity is associated with

transactional leadership.

Jim, a manager, uses rewards and discipline to motivate subordinates, but does this as a way of helping them reach their full potential. This is called

transformational leadership

Dick is a customer service representative for William's Global Paints in New York City. Dick enjoys living and working in New York City because of the availability of public transportation as he does not own a car. William's Global Paints recently announced that they are giving a free monthly parking space to the worker with the highest level of customer service. This announcement does not affect Dick's level of motivation due to the impact it has on his

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