MGNT 421

motives or needs

Satisfying requirements to change behavior

True or false: Leaders should ideally assume that all followers will find the same things to be rewarding or punishing.

false

Which type of leader is likely to set high expectations, reward others for taking initiative, and give top performers plenty of latitude and needed resources?

self-starter

goal setting

setting objects to change behavior

Which type of follower in the Curphy and Roellig Followership Model can be described as working to live rather than living to work?

slacker

True or false: At work or school we can choose to perform a wide variety of behaviors, but performance would include only those behaviors related to the production of goods or services or obtaining good grades.

true

True or false: Given that properly designed and implemented employee empowerment programs include a strong developmental component, a key benefit to these programs is that they help employees learn more about their jobs, company, and industry.

true

True or false: Leaders who know about different motivational theories are more likely to choose the right theory for a particular follower and situation, and often have higher-performing and more satisfied and engaged employees as a result.

true

According to the Potter and Rosenbach followership model, a typical characteristic of partners in an organizational context is that they _____.

work closely with their leaders to identify issues and work out solutions

Individuals with a strong achievement orientation

Prefer tasks that provide immediate feedback and are moderately difficult

On average, which employee is likely to work the most hours per year?

US

Any consequence that increases the likelihood that a particular behavior will be repeated is a ______.

reward

In the context of the fundamental needs that drive employees, Daniel Pink maintains that _____.

rewards and punishment do not work well for motivating employees performing complex tasks or creating new products

According to Potter and Rosenbach, which tool can be helpful in identifying how to best motivate and lead team members?

scatter plots

A leader who wants to encourage followers to become partners should

seek input on decision making

Identify the risks associated with longer workweeks

-dissatisfaction -distressed relationships

According to the Potter and Rosenbach followership model, identify the true statements about politicians who delight in playing the game and are good in positions that require lots of interaction with others.

They normally confuse activity with productivity. They can often be found in public relations or sales.

Which theory refers to the idea that an individual's tendency to exert effort toward task accomplishment depends in part on the strength of her motivation to achieve success?

achievement orientation

The ____ effect occurs when leaders articulate high expectations for followers

pygmalion

operant approach

change rewards and punishments to change behavior

rewards or punishments are administered as consequences of a particular behavior.

contingent

macro psychological components that underlie empowerment

Stress Motivation Learning

______________refer to internal states of tension or arousal, or uncomfortable states of deficiency people are motivated to change.

needs

refer to internal states of tension or arousal, or uncomfortable states of deficiency people are motivated to change.

needs

Behaviors directed toward the organization's mission or goals or the products and services resulting from those behaviors concerns

performance

Elizabeth's record sales last month are a reflection of her ______ at work

performance

According to Daniel Pink, meaning is one of the fundamental needs that drive employees who create new products or services or perform complex, non-routine work. Many knowledge workers want to work on things that make a difference, so one of the critical responsibilities of leaders is to _____.

point out how the tasks and activities performed by followers help customers, their team, or their organization to be more successful

Empowerment

providing employees with higher level tasks, responsibility, and decision making in the performance of their job

refers to the administration of an aversive stimulus or the withdrawal of something desirable, each of which decreases the likelihood that a particular behavior will be repeated.

punishment

According to the Potter and Rosenbach followership model, which of the following are typical characteristics of partners in an organizational context?

-They are committed to high performance and building good relationships with their leaders. -They take the time to understand their leaders' perspectives and buy into their vision for the team.

According to the Potter and Rosenbach followership model, which of the following are typical characteristics of contributors in an organizational context?

-They rarely seek out their leaders' perspectives and generally wait for direction. -They work best in jobs where they are left alone to do their thing.

According to the Potter and Rosenbach followership model, identify the characteristics of politicians who are manipulative and selfish and have unhealthy needs to be the center of attention

-start rumors and play games -jockey to be indispensable to the boss

Goal setting theory argues all of the following except which?

Both short-term and long-term goals should be given to followers.

What are the dimensions of the Curphy and Roelling Followership Model?

Critical thinking and engagement

The Potter and Rosenbach Followership Model is based upon which of the following?

Follower performance levels and the strength of the leaders follower relationship.

In the context of the fundamental needs that drive employees as described by Daniel Pink, which of the following is a critical aspect of mastery?

Giving followers feedback on skill development or task progress

In the context of an organization, identify a true statement about job satisfaction.

Satisfaction and engagement increase when people accomplish a task, particularly when the task requires a lot of effort.

Which type of employee do organizations with good selection processes tend to hire?

Self-starters and brown-nosers

contingent reward

The exchange process between leaders and followers in which leaders offer rewards to subordinates in exchange for their services

According to the Potter and Rosenbach followership model, identify a typical characteristic of contributors in an organizational context.

They have no interest in building strong relationships with their leaders or interpersonal dynamics.

Which of the following is not one of the types of followers in the Potter and Rosenbach Followership Model?

criticizer

Which theory argues that leaders should select only followers who have both the right skills and a higher level of achievement orientation?

achievement orientation theory

Sam's team has failed to successfully complete assigned tasks three months in a row. Sam's belief that it will probably fail yet again is an example of which?

golem effect

According to the Potter and Rosenbach followership model, a typical characteristic of subordinates in an organizational context is that they do not _____.

have particularly good relationships with their leaders

achievement orientation

having certain personality traits

Followers that score ______ on the ______ dimension of the Potter and Rosenbach Followership Model are competent, get along well with others, support leaders' initiatives, and take care of themselves.

high; performance initiative

_____ refers to how much one likes a specific kind of job or work activity.

job satisfaction

In the context of followers' performance problems, leaders seem to have the most difficulty in recognizing and rectifying problems related to _____.

lack of motivation

non contingent reward

low predictability - very mild satisfaction, low production

In the context of the fundamental needs that drive employees as described by Daniel Pink, __________________is concerned with helping followers develop those skills that will enable them to perform at higher levels.

mastery

In the context of the fundamental needs that drive employees as described by Daniel Pink, ___________ is the notion of doing something that matters, having an impact, or being a part of something bigger than oneself.

meaning

According to Daniel Pink, identify the fundamental needs that drive employees who create new products or services or perform complex, nonroutine work.

meaning mastery autonomy

Anything that provides direction, intensity, and persistence to behavior refers to

motivation

Over the past decade, job satisfaction levels among employees in the U.S. has

dropped

Making judgments about the adequacy of behavior with respect to certain criteria refers to

effectivness

refers to delegating leadership and decision making to the lowest level possible and ensuring that followers have the resources, skills, and knowledge to make good decisions.

empowerment

If Eleanor wants the Pygmalion effect to occur, she should

express confidence in her subordinates' ability to successfully accomplish their tasks.

True or false: In the context of the relationship between satisfaction and performance, satisfied, or happy, workers in an organization are always the most productive ones.

false

_____________as setting clear performance targets and then helping followers to create systematic plans to achieve them.

goal setting

The ____ effect describes leaders who have little faith in their followers' ability to accomplish a goal are rarely disappointed.

golem

According to the Curphy and Roellig Followership Model, which type of follower is the most effective?

self-starter

An individual who scores high on both critical thinking and engagement is which type of follower?

self-starter

Which of the following is earnest, dutiful, conscientious, loyal, and is willing do do whatever the leader asks?

brown-noser

Which of the following is not one of the follower types in the Curphy and Roellig Followership Model?

subordinate

The two components of empowerment are _____.

delegation and development

In the context of the fundamental needs that drive employees as described by Daniel Pink, identify the examples of autonomy in the workplace.

-Letting sales representatives pick the customers they will pursue in an assigned geographic territory -Allowing employees to work at home or bring their pets to work -Providing flexible work hours

Identify Daniel Pink's views on the fundamental needs that drive employees

-What may be interesting, impactful, developmental, or empowering to one employee may have just the opposite effect on another. -Followers need to be paid at market or better than market rates for autonomy, mastery, and meaning to have an impact.

According to the Potter and Rosenbach Followership Model, which type of follower is often motivated to become a subject matter expert in their organization?

contributor

Which dimension of the Curphy and Roellig Followership model is concerned with a follower's ability to change the satus quo, ask good questions, detect problems, and develop solutions?

critical thinking

Parts of motivation

direction, intensity, persistence

All else being equal, people with higher levels of achievement orientation are likely to do all of the following?

do better in school, pursue postgraduate degrees, get promoted more quickly, and get paid higher salaries and bonuses

The internal states of tension or arousal, or uncomfortable states of deficiency people are motivated to change refer to which?

needs

In the context of the fundamental needs that drive employees as described by Daniel Pink, ______________________is concerned primarily with making choices: Do followers have the freedom to work on things they find interesting, or are they given the latitude to get things done in ways that make sense to them?

autonomy

Which of the following is not a leadership behavior that is likely to encourage followers to work harder to achieve group goals?

building relationships

According to the Potter and Rosenbach followership model, which of the following are typical characteristics of subordinates in an organizational context?

- they stay with the organization -they follow rules, do as told and are low-medium performers