mgnt 421 ch 18
Communicate the vision
-analogies -stories -draw from personal experiance
positive effects of conflict
-increased effort -better understanding -feelings
parts of edge
-slogans -analogies and metaphors -personal stories
length of vison presentation
10 min or less
How many core values should you have?
5-8
Which of the following is not true?
A leader's expectations for team members should be related to their values.
Which of the following can help a leader successfully resolve conflicts?
Anticipating the concerns of both sides
Which of the following is a potential trip wire limiting performance of executive level teams?
Assigning individuals to a team but then giving them individual responsibilities and individual performance targets
negative effect of conflict
DECREASED COOPERATION
Identify the true statements about an executive team in an organization. (Check all that apply.)
Executives need not always perform as a team to be effective. It has an opportunity to improve teamwork across its organization that few others have.
Which of the following are part of the idea component of a leader's vision? (Check all that apply.)
Leaders need to clearly identify what the team is doing well, what it is not doing well, how it is performing compared to the competition, and what challenges it faces. Leaders should clearly define where their team needs to be over the next 12-36 months.
In the context of leadership, identify the situations in which to use the competing approach to conflict management. (Check all that apply.)
On significant issues where unpopular actions need implementing, such as cost cutting and enforcing unpopular rules On issues important to company welfare when a leader knows she or he is right
According to the model of performance, which of the following constitute performance? (Check all that apply.)
Performance = f (Expectations × Capabilities × Opportunities × Motivation)
All of the following except which can help leaders resolve motivation problems in followers?
Restructure awards and punishment so that they are not directly linked to performance levels
________ is an approach to managing conflict that represents a compromise between domination and appeasement.
Sharing
True or false: According to Fisher and Ury, focusing on interests depends on understanding the difference between interests and positions.
TRUE
An executive team in an organization should apply both the technical individual skills that probably got the individuals to the team and the skills required for high-performance teamwork when a team situation presents itself. Which of the following are critical requirements if this is to work? (Check all that apply.)
The leader must have the diagnostic skills to understand whether a challenge involves an individual situation or a team situation. The leaders must pursue the task to the end, or "stay the course," when a team situation is present.
not likely to gain more followers?
The leader who delivers a very detailed description of his vision in an evenly modulated voice
In the context of leadership, identify the situations in which it is ideal to use the accommodating approach to conflict management. (Check all that apply.)
To allow subordinates to grow by learning from mistakes When a leader finds she or he is wrong—to allow a better position to be heard, to learn, and to display her or his reasonableness
In the context of leadership, identify the situations in which it is ideal to use the collaborating approach to conflict management. (Check all that apply.)
To develop an integrative solution when both sets of concerns are too vital to be compromised To develop commitment by incorporating concerns into a consensus
not a question leaders should answer?
What are the team members' expectations for the leader?
In the context of leadership, identify the situations in which it is ideal to use the compromising approach to conflict management. (Check all that apply.)
When goals are significant, but not worth the effort or potential disruption of more assertive methods As a backup option when collaboration or competition is not successful
In the context of leadership, identify the situations in which it is ideal to use the avoiding approach to conflict management. (Check all that apply.)
When potential disruption outweighs the advantages of resolution When a leader sees no possibility of satisfying her or his concerns
In the context of leadership, identify a situation in which to use the competing approach to conflict management.
When quick, decisive action is important, such as emergencies
The idea component of a leader's vision begins with _____.
an honest assessment of the current situation facing her or his team
In the context of leadership, it is ideal to use the compromising approach to conflict management to _____.
arrive at temporary settlements of complex issues
Indifference to the concerns of both parties is concerned with which approach to managing conflict?
avoidance
In general, which type of issue is more difficult to resolve?
big issues
win-lose orientation
competiotn
How a team member should behave for the team to win is concerned with _______.
core values and operating principles
Once a leader has accurately assessed a team's strengths, weaknesses, and potential, he or she needs to _____.
define where the team needs to be over the next 12-36 months
Emotional _____________ is the level of enthusiasm leaders use to convey the future vision and the team's operating principles.
energy
In the context of diagnosing performance problems in individuals, groups, and organizations, it is a leader's responsibility to _____.
ensure that her or his followers understand their roles, goals, performance standards, and the key metrics for determining success
True or false: It is not beneficial to work with the team to set future team goals or identify changes needed for success.
false
True or false: When negotiating, the focus should be strictly the leader's concerns and issues.
false
If an employee lacks the creativity necessary to complete her job, her boss should
hire someone who can do it
Which of the following is the most important source of conflict within or between groups, teams or committees?
lack of communication
When performance suffers from lack of motivation, the first thing leaders should do is ________.
learn why they are unmotivated
In the context of leadership, it is ideal to use the collaborating approach to conflict management to _____.
merge insights from different people with different perspectives
When employees lack the necessary equipment or financial resources to exhibit their skills, which part of the performance equation is affected?
opportunities
Which part of performance is affected when a flight attendant has no food to give to pass out to hungry passengers?
opportunities
Fisher and Ury claim that successful negotiators focus on interests no
positions
Capabilities are comprised of abilities and
skills
In an organizational context, the real trick for executive teams is to be able to apply both the technical individual skills that probably got the individuals to the team and _____.
the skills needed for high-performance teamwork when a team situation presents itself
Leaders should start to consider edge when _________.
the team's picture and core values are clearly defined
In the context of leadership, it is ideal to use the accommodating approach to conflict management _____.
to reduce loss when a leader is outmatched and losing
True or false: An official team at the top of an organization, called an executive team, rarely functions as a collective whole involving all the formal members.
true
True or false: Leaders should try to practice their vision delivery using video recordings prior to the actual presentation.
true
True or false: Performance problems faced by individuals, groups, and organizations often occur because individuals or groups do not understand what they are supposed to do.
true
In the context of leadership, when is it ideal to use the avoiding approach to conflict management?
when the issue is trival and you have more important shit to do
