MGS425 - Chapter 8

1. Customer requirements are an important aspect of the quality planning process a. True b. False

True

2. Change requests and verified deliverables are the outputs of the controlling quality process. a. True b. False

True

3. Some projects would not be good candidates to use six sigma quality methods. a. True b. False

True

4. Products that are accepted by project stakeholders are considered to be validated deliverables. a. True b. False

True

5. Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles. a. True b. False

True

4. What is the best method to account for all testing scenarios that a system user could utilize. a. Have the project team come up with all potential use cases. b. The project manager should determine all scenarios. c. The product owner should determine all scenarios. d. It is not possible to determine all scenarios that a user might use.

D. It is not possible to determine all scenarios that a user might use.

2. The problem statement in the prior cause-and-effect diagram was what? a. System Hardware. b. Software. c. Training. d. Users cannot get into system.

D. Users cannot get into system.

1. Managing quality includes all of the quality assurance activities plus scope management and process improvements. a. True b. False

False

3. Reliability is the ability of a product or service to perform as expected under unusual conditions. a. True b. False

False

6. Which term is used for the ability of a product to be used as it was intended? a. conformance to requirements b. fitness for use c. critical chain scheduling d. free slack

B. fitness for use

10. What is the system's special characteristics that appeal to users? a. features b. outputs c. yields d. metrics

a. features

15. Which process involves choosing part of a population of interest for inspection? a. statistical sampling b. conformance c. system testing d. fitness for use

a. statistical sampling

7. Which term is used for a standard of measurement in quality management? a. milestone b. metric c. merge d. matrix

b. metric

11. Which addresses how well a product or service performs the customer's intended use? a. reliability b. performance c. maintainability d. functionality

b. performance

13. Which process is an action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations? a. process adjustment b. rework c. acceptance decision d. validation

b. rework

12. What process is used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization? a. prototyping b. systems thinking c. mind mapping d. benchmarking

d. benchmarking

14. Which graphic display of data illustrates the results of a process over time? a. statistical sampling chart b. Pareto chart c. Six Sigma chart d. control chart

d. control chart

9. Which term is used for the degree to which a system performs its intended function? a. reliability b. validity c. maintainability d. functionality

d. functionality

8. Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling? a. quality planning b. quality certification c. quality assurance d. quality control

d. quality control