MGT 201 Exam 4

Assume that Heidi is given a poor performance evaluation because of her age (she is 50). Which law would this possibly violate?

Age Discrimination in Employment Act

All state frequently recruits from among its current employees. Which of the following is NOT a reason to use internal recruiting?

It is illegal not to recruit from within the company.

Heidi says Christopher should not be so worried about a lower score on his on-site performance since it only counts for 20% of his overall evaluation. Is she right?

No, because he can still lose his job if A-Plus loses the General as a client.

Assume Christopher wants a 360-degree appraisal. Which of the following individuals should he not be asking for feedback?

Rhonda, his HR representativeCorrect

Which of the following does the Four Seasons have to offer by law?

Social Security insurance

Why does the Four Seasons continue to offer such extremely expensive benefits to its employees?

The value gained in worker motivation outweighs the cost of the benefits in the long run.

Assume that Christopher is not given a promotion by upper management because he is Jewish. Which law would this possibly violate?

Title VII of Civil Rights Act

Does Janel need to build a development program for Dena that will provide her with the education necessary to take on new responsibilities and more challenging positions?

Yes. Her bachelor's degrees provide a good foundation, but she'd probably benefit from an MBA.

Dena mostly has worked in line positions. Should Janel rotate her through a staff position?

Yes. The career they envision for her requires understanding of all aspects of the organization.

Dena's variety of job experiences with Acme and other firms likely has provided her with

a chance to broaden her horizons and see the big picture.

The Four seasons provides some unusual benefits. As described in the case, which of the following is NOT one of the benefits that sets the Four Seasons apart from other hotel chains?

accrued vacation and sick leave days

If Dena is to be the manager of an international development team, the best thing Janel should try to get Dena is

an overseas posting for a few years.

The Good Work, Good Life, and Good Hands programs at Allstate are intended to

attract and retain the best workers.

When managers and the union negotiate to resolve conflicts and disputes, they are engaged in

collective bargaining.

Allstate believes that focusing on the entire well-being of their employees will

create a virtuous cycle resulting in more customers and happier employees.

Good Work Week at Allstate helps employees prepare for future challenges and responsibilities both at work and in their personal lives. This is an example of a ________blank program.

development

There are several reasons employees might vote for unionization, including all the following EXCEPT:

employees may be forced to strike.

The Four Seasons offers ________blank to its employees. Employees say this benefit lets them know what the guests feel like and makes them want to do even more for guests.

free stays as guests at any of the company's properties

The Four Seasons Hotel and Resorts can causally link its ________blank to its customers' satisfaction and the many awards it has received including being one of the "100 Best Companies to Work For."

high levels of pay and benefits

The Four Seasons uses ________ to motivate superior customer service.

high levels of pay and benefits

The ________blank is the part of the company that helps to recruit, hire, and appropriately compensate employees.

human resource department

Heidi has waited 9 months to share performance feedback with Christopher during his formal performance review. Christopher is alarmed and concerned that he has not had an opportunity to address the concerns that Heidi just raised relative to his performance for the General. What process could have improved the timeliness of the feedback?

informal appraisal

Collectively, all the actions taken by managers to ensure they have effective relationships with labor unions representing company employees are called

labor relations.

The Four Seasons pays high salaries and provides expensive benefits. This suggests they are not following a(n) ________blank strategy.

low-cost

Janel sets up a meeting with Dena, and says, "I've reviewed your history and qualifications. Based on this ________blank, I have designed a development plan for you."

needs assessment

Which of the following is NOT mentioned as a method used by Allstate to recruit highly qualified applicants?

newspaper want ads

All state's 70/20/10 program suggests that All state feels ________blank is the most valuable type of training

on-the-job training

Performance appraisal programs such as those at Allstate are used by managers to make decisions about

raises and promotions.