MGT 2010 Chapter 10 Homework and PowerPoint questions

What is likely to result in employee resistance to change?

Changes that are introduced in an insensitive manner

What are supertrends that are currently affecting the future of business?

Competitive advantage is coming increasingly from knowledge, not information. The way we work is being impacted by offshore suppliers.

Which statement about the need for faster speed-to-market is true?

Competitors may be in and out of the market within days.

Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization?

Demographic characteristics

What is a common cause of employee resistance to change?

Disruption of group relationships

Which of the following is a demographic characteristic that is a force for change outside the organization?

Education

What are two factors that contribute to resistance to change?

Employee characteristics Change agent characteristics

Which statements about rewards and innovation goals are true?

Extrinsic reward receipt needs to be tied to creativity and innovation. Reward systems should be aligned with innovation goals.

True or false: Reactive change is planned.

False

Ted's company has recently reorganized. He has been reassigned into a new role for which he feels unprepared, and he is not sure that he can handle his new responsibilities. Which of the following best describes the reason why Ted is resisting the change?

Fear of failure

At Hudson Food Company, managers permit experimentation, risk taking, and tolerate failure. Which step of supporting innovation does this represent?

Fostering an innovative culture and climate

Which of the following are among the seven methods of fostering innovation?

Get commitment from top managers Institute the necessary human resource policies, practices, and procedures Establish the required structure and processes Create an innovation strategy

What is achieved by integration of innovation activities into business strategies?

Management is encouraged to dedicate resources to innovation. Employees feel committed to innovation in the organization.

Demand for organic foods has increased dramatically as Americans become aware of the effects of pesticides and other harmful chemicals in food. This exemplifies which force for change outside the organization?

Market changes

What type of structure is best suited to innovation?

Organic

What is a common cause of employee resistance to change?

Peer pressure

What are common reasons that employees resist change?

Peer pressure Fear of the unknown Loss of status or job security

What is a common cause of employee resistance to change?

Personality conflicts

Which of the following BEST describes "demassification"? Multiple choice question.

Segmenting customer groups into smaller, more specialized groups

Tameka's company is introducing a new invoicing and billing system. As Tameka is presenting the new system to the accounting team, she is careful to explain why the changes are important. By the time she is done, the accounting team has shown their acceptance of the new procedures. This is likely because ______.

Tameka has used tact

What are likely to cause resistance to change?

The potential for loss of status Fears about job security

What are companies doing to respond effectively to increasing segmentation of the marketplace?

Using more narrowly targeted marketing messages

Laila loves her immediate supervisor, her co-workers, and her job, but she does not like her supervisor's boss, Hamid. When he decides to institute some new policies that impact Laila, she is automatically resistant. This is most likely due to ______.

a personality conflict

Managers can reduce mistrust and resistance to change by ______.

being open and honest about changes

Tom's company is very successful, even though they expect most new ideas to fail. This is likely due to an organizational culture that ______.

celebrates failure as vital toward fostering innovation

The person who is a catalyst in helping an organization change is the ______.

change agent

Leadership style, personality, tactfulness, and sense of timing are all _____ characteristics that can contribute to employee resistance to change.

change-agent

To promote innovation, organizational structure and internal process should foster ______.

cross-functional communication agility collaboration

Inessa has worked as part of a four-person development team for several years. Recently, however, one of her coworkers transferred to a different office and a replacement was hired. Inessa and her other long-term teammates are having a hard time accepting the new employee. This is most likely due to ______.

disruption of the group relationship

The introduction of the DVD-by-mail business model by Netflix changed the video rental business and caused the demise of Blockbuster Video. This is an example of

disruptive innovation

The process through which a product or service takes root initially in simple applications at the bottom of a market and then moves up, eventually displacing established companies, is referred to as ______.

disruptive innovation

Sometimes changes on the job are intimidating and lead to self-doubt. In this case, employees are most likely to resist change due to _______

fear of failure

Miriam's mother was in the army, so as a child, Miriam moved a lot. It was rare for her to spend more than a year in any location, which meant she was always the new girl in school and had a hard time making friends. She was often lonely and unhappy as a result. Recently, Miriam's company decided to move into a new building and reorganize the different departments. Miriam is likely to be resistant to this change because ______.

her childhood predisposed her to dislike change

People's reaction to change depends largely on ______.

how they were taught to handle change as children

The process of creating something new that can be applied profitably is referred to as ______.

innovation

A plan for being innovative that requires a company to integrate its innovation activities and business strategies is a(n) ______.

innovation strategy

A set of interdependent processes and structures that dictate how a company seeks out problems and solutions, synthesizes ideas into a business concept and product design, and chooses projects for funding is a(n) ______.

innovation system

Andre's company is restructuring, and he is unhappy about it. As a result of the restructuring, Andre will be managing four employees instead of nine. He is most likely resistant to the change because it ______.

is resulting in a loss of status

Employees are more likely to resist change if ______.

it is a surprise

Innovations must be ______.

novel

Min's company is implementing a new product approval system that is far more complex and restrictive than the old system. This will not affect Min directly because she is in the marketing department, but it will affect her friend Tyler, who is in the Research and Design department. As a result, Min speaks out against the new system. This is an example of resistance to change due to ______.

peer pressure

Making carefully thought-out changes in anticipation of possible or expected problems or opportunities is known as ______ change.

proactive

Wendy's created display screens at its drive-through windows that show customers their orders and prices. This is an example of a(n) _________ innovation.

process

Changing the appearance or the performance of a product or a service, or the creation of a new one, is called ______ innovation.

product

When a change is made to a product or service that changes its appearance or performance, this is known as a(n) ______ innovation.

product

Making changes in response to problems or opportunities as they arise, rather than attempting to foresee them, is referred to as ______ change.

reactive

For organizational development efforts to succeed, human resource policies, procedures, and packages should ______ the other six parts of the innovation system.

reinforce

If employees feel fairly treated by their managers during an organizational change, they are less likely to _______ the change.

resist

An emotional/behavioral response to real or imagined threats to an established work routine is known as ______.

resistance to change

Reactive change is change that ______.

responds to problems or opportunities as they arise

Although commitment from all members of an organization is important, if ______ in particular are not committed to achievement of the organization's innovation goals, the goals are unlikely to be achieved.

senior leaders

B-corporations (benefit corporations) are an example of one way _____ have begun to be more active in pressing for organizational change. Multiple choice question.

shareholders

Tony's restaurant, CirodiPasta on Cape Cod, is open during the "high season" from May until October. He has always hired college students on summer vacation. In recent years, the number of workers who quit mid-summer has risen significantly. When he asks, they say they are quitting because they "have enough money" or "want the time off." This is probably an example of a(n) ________ change.

social or political change.

As more and more companies become proficient at bringing products and services to market, ______ is emerging as a necessary and powerful competitive weapon.

speed

Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business.

supertrends

Manufacturing automation and office automation are examples of ______ that are forces for change outside the organization.

technological advancements

Any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product qualifies as ______.

technology

Achievement of strategic goals through organization development is likely to fail if ______.

top managers are not committed