MGT 2010 Exam 1

If a manager measures which location has the most traffic and includes that information in a model to predict store profits by location, which management perspective is she using?

Quantitative management

Eastman Kodak failed to make adequate adjustments when the digital camera and smartphone market developed. The company fell victim to the process of _________

entropy

Reducing energy use and plastic shopping bag waste

enviorment

Only those who supervise others need to understand organizational culture.

f

A local freight company frequently dispatches trucks that are half full and the crates are often missing their address labels. The company is

neither effective nor efficient .

You deliver pizzas for a local restaurant. At least once or twice per evening, the person taking phone orders writes down the delivery address incorrectly. Frequently, you are sent to make just one delivery, even on busy days. Last night, after you arrived more than an hour late, a customer told you to "take the pizza back" because it was no longer hot. The pizza restaurant is

neither effective nor efficient .

The manager of a pizza restaurant creates a schedule to determine which employees will work on New Year's Eve.

organizing

A company's service technicians spend most of their time in company vans. These vehicles are part of the organization's

physical work environment .

The new CEO of an online music company determines that the company will continue selling subscription services, but it will also design a website that appeals to nonsubscribers.

planning

Management can be defined as a set of activities including _________________________ directed at an organization's resources, with the aim of achieving organizational goals in an efficient and effective manner.

planning, controlling, organizing, and leading

Match each event in the following table with a specific dimension of the general environment. President Obama's placement of a 6-month moratorium on offshore drilling

political / legal

The ____________ management perspective is valuable for automobile manufacturers that use computer simulations and modeling to study outcomes like fuel efficiency and collision damage.

quantitative

The Environmental Protection Agency (EPA) monitoring the level of oil contamination in the Gulf Coast region

regulators

Systematic

science

logicacl

science

For a public university, the pool of new PhD graduates seeking jobs as professors

task enviorment

The ability to use deep-sea submersibles to take pictures of the oil leak a mile below the surface of the water

techniological

According to most management researchers, the modern study of management originated in which century?

the 19th century

If PayPal did not impose severe consequences for dishonesty in its top managers, the likely result would be that

the organizational culture will become less ethical .

If you know that Fei Yen holds the highlighted position in the organizational chart shown here, she is probably a ______ manager. A job title associated with that level of management is

top Chief Executive Officer

You are the manager of a team, and you know that someday one of your employees may disclose suspicions of unethical conduct. You decide to discuss this hypothetical future situation at your next staff meeting. What should you tell your employees you will do if one of them blows the whistle on unethical conduct at the organization?

welcome their contribution

People are internally motivated to reach goals.

Theory Y

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. Lowe's Home Improvement sells to its customers about 50% of the spray paint Rust-Oleum manufactures.

buyers

The Hawthorne Studies utilized __________ to assess the factors that could influence productivity.

experiments

Managerial staff at the Dairy Queen make decisions about how to reinvest profits, how to improve profit margins, and how to manage tax liabilities, all of which are ________ resources.

financial

An organization's culture often begins with the company's _________ .

founder

A worldwide recession

general enviorment

The increasing number of elderly people in the United States, Japan, Italy, and Germany

general enviorment

Low investor confidence in oil companies after the explosion

economic

lettuce bread profit repeat customers

input input output feedback

One employee telling another, "It's just the way we do things around here—it's our organizational culture."

internal enviorment

A manager's policy of letting employees have Friday afternoons off during the summer

internal environment

An organization that seeks a competitive advantage will work to establish a workforce

with a variety of family structures, abilities, and ethnic backgrounds .

George Steinbrenner shared his passion for winning to everyone in the New York Yankees organization. He is quoted as having said, "Winning is the most important thing in my life, after breathing. Breathing first, winning next."

leading

Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management.

lettuce bread profit repeat customers

If the objective of your job is to influence government representatives and government bodies on regulatory issues that affect a corporation, you are a __________.

lobbyist

The Defensive approach is ___________ the Proactive approach in degree of social responsibility.

lower than

Using the elements of the systems perspective, synergy can be thought of as a(n)

output

What role do the shareholders play in Northern Trust's internal environment?

owners

Because Monsanto's board members have worked for the EPA, advised the U.S. Department of Agriculture (USDA), and served on the president's Advisory Committee for Trade Policy and Negotiations, it is well positioned to use _________ as a source of influence.

personal contrats

If these skills make up a majority of the skills Deshane uses on the job, he is most likely a

senior manager .

Implementing school nutrition programs

social welfare

A joint operation between BP and state employment agencies to train people to monitor beaches and pay them to perform environmental cleanup as needed

strategic partners

For each action, indicate the environmental threat that action was intended to mitigate. Recognizing the rapid growth in sales of milk substitutes like almond milk, dairy-milk processors developed a $50 million ad campaign to promote the protein benefits of cow milk.

subsitutes

A BP contractor changing its practices to satisfy the environmental and ethical requirements set by BP

suppliers

When the scenario mentions "service, expertise, and integrity," which aspect of the organization's internal environment is it referring to?

Culture

Advertising that highlights BP's commitment to sustainable energy sources, such as biofuels

Customers

Compliance is important for every organization, but complying with local, state, and federal laws is most challenging for companies doing business ______________________ simply because there are more regulations to follow.

in heavily regulated industries

Which entity relies upon lobbying as a tool of influence?

Business

Ever since Shelley started working remotely, she spends more of the workday playing video games than doing her job.

Employee's Treatment of Organization

Arguments for Social Responsibility

(1) business creates problems, and should therefore help solve them; (2) corporations are citizens in our society; (3) business often has the resources necessary to solve problems; (4) business is a partner in our society, along with the government and the general population.

Dynamic

art

Assisting with disaster relief

social welfare

Arguments against Social Responsibility

1. The purpose of business in US society is to generate profit for owners. 2. Involvement in social programs gives business too much power. 3. There is potential for conflicts of interest. 4. Business lacks the expertise to manage social programs.

Classical management remains relevant to contemporary managers. In which of the following current situations is the relevance of classical management apparent?

Amazon.com's business model emphasizes efficiency.

The "11 people who supervise management" constitute which aspect of the internal environment?

Board of directors

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. A family that wants pizza for dinner can order from a delivery restaurant, make their own pizza from scratch at home, or buy a frozen pizza in the grocery store.

Competitors

A college degree is sometimes a requirement for a career in management. Degree requirements emphasize the role of ________ in acquiring management skills.

education

Which approach to social responsibility is best explained by the statement, Do only what is legally required?

Defensive

Congratulations! You and two classmates received an A+ on your group project. As you reflect on the process, you make a list detailing why you worked together so effectively. Which of the following statements relate specifically to the effectiveness of your group? Check all that apply.

Early in the semester, the group met with the professor to ensure that your proposed topic would meet all of the requirements for the project. Before starting to do research, each group member reviewed his or her class notes and identified the themes that the professor seemed to emphasize the most in class. Before each group meeting, you circulated a brief agenda, because everyone had busy schedules. You also agreed that meetings would be no longer than 30 minutes. Each person in the group focused on a different part of the research, so there was no duplication of efforts.

When government inspectors show up at his plant, Jackson takes them to an expensive restaurant for lunch and gives them tickets to sold-out sports events.

Employee's or Organization's Treatment of Others

When the scenario refers to "new workers," it is referring to which aspect of the internal environment?

Employees

If you decide to give a presentation on ethics and social responsibility, which topics might you include? Check all that apply.

Establishing controls so that the organization is not embarrassed by scandals Reducing the organization's carbon footprint to reduce climate change Reducing the organization's carbon footprint to reduce climate change Making contributions to community groups

Target has posted a job description for the following open position: Responsibilities of the job include collating, preparing and interpreting reports, budgets, accounts, commentaries, and financial statements; controlling income, cash flow, and expenditure; managing budgets; developing and managing financial systems/models. Which type of organizational resource will this job manage?

Financial

Which of the following activities is most likely part of a typical work day for Fei Yen?

Giving a speech in a video to announce a new change initiative

Which entity relies upon environmental protection legislation as a tool of influence?

Government

Which scientist was primarily associated with the development of administrative management?

Henri Fayol

Which organizational resource is the focus of the behavioral management perspective?

Human

Mainstreet Collection is a producer and wholesaler of gift items and soft goods. Located in Washington, NC, it sells its goods to more than 100 retailers in the United States. To keep the price of goods low, manufacturing is outsourced to facilities in China. What level of international activity best describes Mainstreet Collection?

International business

As a manager, you need to consider how technology impacts your organization's culture. Over the last decade, which of the following has been one of the most pronounced effects of technology on the workplace?

It has increased the pace of work and promoted working outside traditional work hours.

Because 68 percent of Google's workforce is male and about 90 percent is White or Asian, what can be inferred about decision making at Google?

It is less than optimal.

How can we explain the increase in the diversity of the labor force?

Legislative requirements for diversity

Which of the following statements is true?

Management science is focused on developing mathematical models.

Which of the following are elected by shareholders to represent their interests?

Members of the board of directors

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. The vast size of the population in India and the anticipated increase in smartphone adoption makes it an attractive target for additional smartphone providers.

New Entrants

Although the company is highly profitable, the CEO refuses to offer employees more than bare-bones health insurance.

Organization's Treatment of Employees

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. Airlines charge a premium for flights around Thanksgiving, the busiest travel holiday of the year.

Suppliers

The task environment consists of elements that influence a given organization. Which of the following would be part of the task environment of a media company that makes videos? Check all that apply.

Suppliers of cameras and lights Competitors

A major way to shape culture is by bringing outsiders into important leadership positions.

T

Cultural problems can arise when two companies with different cultures merge.

T

Culture can be maintained by rewarding and promoting people whose behaviors are desired.

T

Corporate leaders may face a variety of ethical dilemmas. Which ethical concern is addressed by the Sarbanes-Oxley Act?

The accuracy of corporate financial disclosures

If you were conducting a social audit at your company, which of the following pieces of information could you exclude?

The company's revenues, expenses, and profits

What reason was given for the surprising outcome of the Hawthorne studies?

The results were attributed to the presence of special attention and supervision among both the control and experimental groups.

Managers must coerce employees.

Theory X

People do not like to work.

Theory X

You've worked for several years in a department where most employees had recently graduated from college. Tomorrow, however, you start a new position, and most of your coworkers will be nearing retirement age. Based on research findings about people of the Baby Boomer generation, what attitudes can you expect your new colleagues to hold? Check all that apply.

They tend to place work at the center of their lives. They tend to feel loyalty to the organization. They tend to believe that hard work and sacrifice should be rewarded.

The Kiwanis Club asks you to make a presentation on corporate social responsibility. Which story will help you explain the concept of philanthropic giving in your presentation? Check all that apply.

Walart donated products valued at a total of $755,868,381 to several charities. The Monsanto Fund Matching Gifts Program supports charities by matching donations of its employees. Walmart donated 4.5% of its pre-tax profits, amounting to $311,607,280, which helped support about 50,000 different charities.`

When a company expands internationally, it may lack knowledge of the other country's laws and customs; therefore, it may enter into a joint venture with a ___________________ who can provide this information.

a strategic partner

The most important reason for today's managers to study the history of management is so they can

avoid the mistakes of the past .

For each action, indicate the environmental threat that action was intended to mitigate. Financial services firm Morgan Stanley acquired E*Trade.

competitors

For each action, indicate the environmental threat that action was intended to mitigate. Firms can sign long-term contracts to stabilize prices for orders over time.

competitors

Match each event in the following table with a specific dimension of the task environment. An increase in business for alternative energy companies that make fuels that can be substituted for oil

competitors

The resources over which a company and its __________ vie include raw materials, access to capital, or real estate for a store location.

competitors

Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. Verizon claims to have the largest and most reliable mobile network in the country.

competitors

Here, Deshane is reviewing blueprints for his company's latest building as he plans a long-term strategy for where the company should build in the next 10 years. Deshane is using __________ skills to complete this task.

conceptual

At a research lab, the manager allows scientists the freedom to explore their research interests, but still checks to make sure that their results add to the company's bottom line.

controlling

A manifestation of Southwest Airlines' __________ is the way in which it allows passengers to choose their own seat.

culture

Your friend who is a human resources manager suggests that you give a presentation on changing employment practices. Some organizations examine job applicants' social media accounts before hiring them, and many have a policy that management can access all communications that flow across the organization's technology infrastructure. As a result, employees are increasingly concerned about _______________

workplace privacy .