MGT 204: Chapter 1

Peggy Patterson works in the accounting department. One of her main functions is to determine the costs associated with each component of new sales contracts. How would Mintzberg classify the role Patterson is fulfilling?

decisional

When the monitor role is combined with the ____ role, the manager emerges as a vital link in the organizational chain of communication.

disseminator

When Sara Blakely started Spanx from scratch in her one bedroom apartment, she was performing the ____ role.

entrepreneur

Which of the following roles is categorized as decisional?

entrepreneur

Diversity may be reflected along numerous dimensions, but most managers tend to focus on age, gender, and ethnicity, but not physical abilities and disabilities.

false

If American Airlines was to eliminate drink service on its flights, outlining and following such a strategy would be the responsibility of the organizing function of management.

false

Juan has strong diagnostic skills. He is good at developing a big picture perspective.

false

Overseeing timely delivery of your daily newspaper would be the responsibility of managers in the newspaper's operations function.

false

When Tom testifies before Congress about his company's philanthropic support for math and science education, he is fulfilling the disseminator role.

false

When your boss goes to the company president's home for a Christmas party, your boss is engaged in the political role as defined by Mintzberg.

false

The purpose of planning and decision making is to

. structure the organization for effective goal attainment.

Raj is a plant manager for Bell Electronics. This morning he presented two retiring employees with certificates of appreciation and gold watches. What managerial role was Raj fulfilling?

figurehead

Middle managers spend most of their time

implementing plans of top managers.

Editors at publishing companies monitor content for quality and accuracy. They are engaged in

controlling

Which of the following statements BEST reflects the relationship between management and leadership?

Leadership is only one part of management.

Which of the following statements about the role of education in management is TRUE?

The primary advantage of a college education to managers is that a person can become familiar with current research and thinking on management.

The primary purpose of the management process is t

achieve organizational goals efficiently and effectively.

____ managers tend to be generalists and not associated with any particular functional area.

administrative

Ken and Jan Robelot have started an organization to sell Kenny's Cajun Popcorn, a peppery-flavored popcorn. The startup process for this organization included

all of these

Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator?

interpersonal

Which of the following is a category of managerial role defined by Henry Mintzberg?

interpersonal

All of the following are physical resources EXCEPT

labor used in production

Which interpersonal role involves serving as a link among people?

liaison

Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50 units of the same product. Compared to Randy, Rebecca was

of unknown effectiveness but not as efficient

The manager of McCaffrey's grocery store has hired eight teenagers to help during the summer season. The teens were divided into two groups. One group is cashiers; the second group is stockers. When the manager meets with stockers to find out why their group is not stocking as quickly as was expected, she is engaged in which management function?

organizing

Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO chooses to charge readers for online content. The CEO is engaged in

planning

Chrysler Group, operated by Fiat, repaid $551 million in one quarter to the U.S. government for a loan provided during bankruptcy reorganization. Fiat's CEO was a(n)

resource allocator

Which two roles, when combined, make the manager a vital link in the organization's communication system?

spokesperson and disseminator

A ____ is an example of a first-line manager

supervisor

The managerial skills least important to a top manager are ____ skills.

technical

At the ____ level of management, conceptual skills are most important.

top managers

Chris Cadott sees an opportunity to increase sales of his company's new machinery by sending a salesperson to talk to a representative of the Iowa Agricultural Department. In this case Chris is engaging in the role of an entrepreneur.

true

Managers can be classified according to their level in the organization and the area in which they specialize.

true