MGT 245 Ch.2

Max Weber believed that ______ not _____should make promotion decisions in an organization.

managers;owners

The steering committee decides that the location of the next AOM annual meeting should consider the competitive, economic, social, and technological factors affected by the committee's decision. In other words, it is using which approach?

systems management

Henri Fayol believed that each employee should report to and receive orders from just one boss. This is known as:

unity of command

Frederick W. Taylor is speaking to a friend about scientific management. Which of the following statements might Frederick say?

"Have you considered paying workers for what they produce? I found that when i paid employees by the pice, their productivity went up."

believed that management can and should be taught to others.

Henri Fayol

This individual created a chart to inform managers whether production was on schedule, behind schedule, or ahead of schedule.

Henry Gantt

Imagine you are a member of the Academy of Management (AOM) and on the steering committee to choose a location for the organization's annual meeting. When making the recommendation, you will explain which management theory was used to make that choice. One steering committee member insists that the AOM choose the location by using state-of-the-art information management to compile data about member locations and members' history of attending past annual meetings. This reflects which approach to management?

Information management

This individual was one of the first contributors to industrial psychology and their work convinced the government to enact laws regarding workplace safety, ergonomics, and child labor.

Lillian Gilbreth

Next, you look at the problems in the department. Liam's idea that a strong leader could pull the group together is very similar to Chester Barnard's concept of _______ in organizations.

cooperation

Next, you look at the problems in the department. Destiny and Marjorie seem to be using the ______ approach to conflict resolution that Mary Parker Follett warned against.

domination

The Sumerians were the earliest group of people to perform a management function, written record keeping. This is an example of:

controlling

The year is 1910, and Madame Patricia (Trish) LaBella, a prominent New York hostess, is having a dinner party. Madame LaBella's husband, W.B. LaBella, is a distinguished industrialist who owns several large bicycle factories. W.B. prides himself on his fine product, but he faces fierce competition, both from Raleigh (an English bicycle company) and from the new automobiles that are starting to appear on the roads. Last week, W.B. said to Trish, "I just don't know what I'm going to do, my dear. Costs keep going up, and I have to find some way to encourage my workers to produce more." Wanting to help her husband, Madame LaBella invited the most influential management thinkers of her day to gather at her table and discuss whether W.B. would benefit from using scientific management, bureaucratic management, or administrative principles in his factories. Which of the management theorists attending the dinner developed eight "fundamental necessities" of business administration?

Charles Clinton Spaulding

Mary Parker Follett

Communication,Coordination

Finally, you consider how to start solving the problems in the organization. What would Chester Barnard recommend you do in this situation? Check all that apply.

Pay attention to everyone on the team. Spend time with them, ask them for their opinions, and allow them to participate in making critical decisions. Remember that you must have power with, not over, your team. So when you ask Andry and Marjorie to write more, be sure to give them facts and information they need to understand the reason for your request. Place an emphasis on cooperation in the organization. Set high goals and make sure that everyone recognizes his or her part in achieving them.

occurs when a group member has a work pace that is significantly faster than the normal pace in his or her group.

Rate busting

Another person noticed the steering committee lacked anyone with a marketing background. He suggested adding an AOM member with marketing experience, possibly creating a committee that is more productive than one in which each member works alone. In other words, the marketing expert may create:

Synergy

Elton Mayo

Teams, Impact of management attention

Finally, you consider how to start solving the problems in the organization. What would Mary Parker Follett recommend you do in this situation? Check all that apply.

Try to understand why Andry and Marjorie feel that one piece of writing per day is an acceptable work output. Be a role model in establishing new productivity norms, but recognize that your actions may not have much of an impact on them. Remember that you must have power with, not over, your team. So when you ask Andry and Marjorie to write more, be sure to give them facts and information they need to understand the reason for your request.

Fiedler's theory and others like it are called contingency theories, and they imply that the most effective management technique

changes with the situation

The industrial revolution brought about several changes to jobs and organizations. One such change is that work was no longer performed ____________ , but now was performed ___________

in homes or small shops; under one roof

Imagine you are a member of the Academy of Management (AOM) and on the steering committee to choose a location for the organization's annual meeting. When making the recommendation, you will explain which management theory was used to make that choice. One steering committee member believes that the best ideas will depend on the specific circumstances surrounding the AOM annual meeting, such as the topics that will be featured and how easy transportation will be to various cities. This idea—that no single approach applies to all management issues—demonstrates which of the following theories of management?

Contingency management

While building the ancient pyramids, the Egyptians performed several management functions. They submitted written requests and consulted staff for advice before making decisions. The Egyptians performed which of the following functions of management? Check all that apply.

Controlling Planning Organizing

Chester Barnard

Cooperation, Acceptance of authority

Finally, you consider how to start solving the problems in the organization. What would Elton Mayo recommend you do in this situation? Check all that apply.

Get Destiny and Marjorie into one room. Have them present their visions of what a fundraising event should be, and then brainstorm with them to find ways to achieve both of their goals. Pay attention to everyone on the team. Spend time with them, ask them for their opinions, and allow them to participate in making critical decisions.

Next, you look at the problems in the department. Marjorie's practice of tormenting Andry with instant messages is very similar to the practice of __________ observed by Elton Mayo when he was conducting the Hawthorne Studies at the Western Electric Company.

binging

The industrial revolution brought about several changes to jobs and organizations. One such change is that ________ replaced _________.

unskilled laborers; skilled artisans