MGT 291- Oakenfull Exam 1 Quiz Questions

Which of the following is considered diversity? Educational Backgroud All of these Where someone is from Life Experiences

all of these

Diversity can be a source of creativity and innovation that can create _____. a competitive advantage workgroup performance sales individual performance

a competitive advantage

The U.S. Bureau of Labor Statistics projects a dramatic increase in workers ____ during the next decade. age 65 and older age 40-50 age 20-30 age 30-40

age 65 and older

Researchers view individuals' reactions to unfairness as an evolutionary-based response that is ________________. automatic retributive emotional all of these

all of these

Stereotypes can be based on which of the following? behavior all of these gender appearance

all of these

The study of organizational behavior can help us to answer which of the following questions? Why are emotions important at work? Is there one best way to lead? Why are some teams more effective than others? all of these

all of these

A ________ is anything that gives a firm an edge over rivals in attracting customers and defending itself against competition. cultural privilege competitive advantage business bias personal talent

competitive advantage

Which of the "Big Five" personality dimensions is associated with being careful, thorough, responsible, organized, and planful as well as being hardworking, achievement-oriented, and persistent? agreeableness conscientiousness extroversion openness to experience

conscientiousness

A better product that is worth a premium price or a good product at a lower price can both be a source of competitive advantage

true

Although hygiene factors such as pay, status, and working conditions produce an acceptable working environment, they do not increase satisfaction.

true

Although many managers view diversity as a benefit to their companies, researchers are more divided on the effects diversity has on workgroup performance.

true

Empowerment is consistent with Theory Y.

true

Ethically speaking, it is important to monitor your own behavior to reduce inequities in how you treat others, even if the differences seem small.

true

For companies pursuing a differentiation strategy, the frequent introduction of new products is often a key to staying competitive

true

If employees perceive that an inequity exists, they are likely to withhold some of their contributions, either consciously or unconsciously, to bring the situation into better balance.

true

In addition to better understanding yourself, organizational behavior can help you understand why people and groups behave the way they do in organizations.

true

It is not realistic to claim or to pursue an "I'm totally unbiased" stance with regard to diversity.

true

Over time, surface-level diversity becomes less important, and deep-level diversity becomes more important to group cohesiveness.

true

People with Type A personalities often experience a frustrated sense of wasting time when not actively engaged in productive activity.

true

Rather than using a demographic characteristic to make organizational decisions, it is best to focus on the underlying characteristic that drives any differences in behavior.

true

Stereotypes are hard to change

true

There is no one best way to motivate employees—flexibility in applying motivational tools is essential to managerial performance.

true

We have a tendency to favor colleagues of our own race in hiring, performance evaluations, pay raises, and promotions.

true

Walmart is a good example of a firm pursuing a differentiation strategy.

false

How many generations are currently represented in the workforce? 4 2 1 3

4

How might a manager best address the concept of self-actualization? show workers appreciation and respect ensure safe working conditions and job security assign challenging tasks and empower workers provide adequate pay and work breaks

assign challenging tasks and empower workers

How people explain the causes of their own as well as other people's behaviors and achievements is called ___________. motivation attribution projection sensation

attribution

What is one of the more recent reasons that is important to have diversity in today's business world? barriers that once separated the world's people are no longer there (for example, time, distance, or politics) lawsuits will happen more often if you don't have a diverse workforce minorities will not shop at your store there are tax advantages

barriers that once separated the world's people are no longer there (for example, time, distance, or politics)

A goal is most likely to be attained when ________________. both of these neither of these people are strongly committed to it people are given feedback showing their progress toward the goal

both of these

Individual differences are important to organizations because they influence ____________. neither of these job performance turnover both of these

both of these

Firms pursuing a __________ strive to be the lowest cost producer in an industry for a particular level of product quality cost leadership strategy differentiation strategy specialization strategy evaluation strategy

cost leadership strategy

______ refers to individual differences that cannot be seen directly, including goals, values, personalities, decision-making styles, knowledge, skills, abilities, and attitudes. Deep-level diversity All-level diversity Surface-level diversity Longitudinal diversity

deep level diversity

Deep-level diversity means observable differences in people, including race, age, ethnicity, physical abilities, physical characteristics, and gender.

false

Diversity is mostly about demographics.

false

People with Type B personalities have no stress at all.

false

Personality is unstable in the context of work.

false

Self-serving attributions are always dysfunctional.

false

Successful businesses following a specialization strategy rarely enjoy a high degree of customer loyalty.

false

The way we view someone is always the same as the way the other person views him- or herself.

false

Theory Y managers assume that most workers have little ambition, and believe that employees dislike work and will attempt to avoid it whenever possible.

false

There is a lot of empirical evidence to support Maslow's Hierarchy of Needs.

false

___________ is an approach to job design that increases a job's complexity to give workers greater responsibility and opportunities to feel a sense of achievement. Job enrichment Job enlargement Job rotation Job promotion

job enrichment

Mangers should place individuals with a _______ tolerance for ambiguity in well-defined and regulated tasks. any of these high low medium

low

According to Herzberg, _________ are factors intrinsic to the job that can drive an employee to pursue excellence and whose presence increases satisfaction. rewards perks fulfillment motivators

motivators

According to David McClelland, wanting to establish and maintain friendly and warm relations with others is called a need for power need for affiliation need for achievement need for companionship

need for affiliation

Which managerial function involves designing the organization's or workgroup's structure, identifying what tasks need to be done, hiring the right people, delegating and assigning each task, establishing a chain of command, and creating rules for communication and decision making? planning organizing leading controlling

organizing

What term refers to the dynamic mental attributes and processes that determine individuals' emotional and behavioral adjustments to their environments? talent values personality intelligence

personality

What term refers to attributing our own characteristics to other people? reaction formation denial repression projection

projection

People tend to associate beauty with other positive characteristics. This phenomenon is an example of which of the following? defensive attribution the contrast effect procedural fairness the halo effect

the halo effect