MGT 300 CH.5
Which of the following are actions that managers must take In addressing the challenges of complying with the ADA?
- Educating workers about the myths and realities relating to workers' disabilities - Educating themselves about the disabilities of their workers - Heightening the awareness of others of the capabilities of disabled workers
Shannon wants to create a diverse work environment at her office. Which of the following would best help her achieve her goal?
- Hiring people of different races and ethnicities - Hiring people of different sexual orientations - Hiring women as well as men to work in the office - Hiring people of different physical abilities
Which of the following are initial steps managers can take to deal with problems of sexual harassment?
- Provide sexual harassment education and training to all organizational members, including managers. - Develop and communicate a sexual harassment policy. - Use a fair complaint procedure.
Which of the following are steps in managing diversity effectively?
- Secure top management commitment - Increase diversity skills - Increase the accuracy of perceptions - Consider the numbers
Which of the following are other kinds of diversity that must be effectively managed and can be sources of unfair treatment?
- Socio-economic background - Different backgrounds - Different experiences
Which of the following are damaged by sexual harassment?
- The company as a whole - People who are harassed
Which of the following are reasons why diversity is such a pressing concern for managers and organizations?
- There is evidence that diverse individuals continue to experience unfair treatment as a result of biases and overt discrimination. - There is a strong ethical imperative that diverse people must receive equal opportunity. - Effectively managing diversity can improve organizational effectiveness.
Stereotypes are usually based on a visible characteristic, such as a person's:
- age - gender - race
Managers face many interpretation and fairness challenges when complying with the ADA including:
- having people with real disabilities hesitant to reveal their disability. - having employees seeking unnecessary accommodations for disabilities they do not have
Which of the following represents a procedure to investigate charges of sexual harassment?
- managed by a neutral third party - ensure that complaints are dealt with promptly and thoroughly - protect and fairly treat victims - ensure that alleged harassers are fairly treated
Indicate which items on the following list are considered forms of sexual harassment.
- quid pro quo - hostile work environment
According to the text, Title VII of the Civil Rights Act of 1964 prohibits discrimination on the basis of which of the following?
- race - religion - sex - color - national origin
A sexual harassment policy should contain:
1.)Examples of types of behavior that are unacceptable, 2.)Procedure for employees to use to report instances of harassment, 3.)Discussion of the disciplinary actions that will be taken when harassment has taken place, and 4.)Commitment to educate and train organizational members about sexual harassment.
What is the percentage of U.S. residents who belong to a racial or ethnic minority group?
33%
The Age Discrimination in Employment Act prohibits discrimination against workers over the age of ______.
40
Which of the following statements describes an effective sexual harassment policy?
A company's sexual harassment policy should include examples of the types of conduct that are unacceptable.
The moral principle that calls for pay raises and promotions to be based on meaningful contributions and not personal characteristics is called ______.
distributive justice
When pay raises and promotions are based on individual contributions such as effort, education, and skill rather than on gender, race, age, or other irrelevant characteristics, managers are following the moral principle of ______.
distributive justice
Managers should be flexible enough to incorporate the differing needs of ______ employees.
diverse
What is the result of differences among people in age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and capabilities/disabilities?
diversity
______ management can be improved by developing a culture of zero tolerance for discriminating against others.
diversity
Accurate schemas allow for effective decisions, whereas inaccurate schemas are considered ______.
dysfunctional
To attract and retain the best employees and to effectively compete in a global environment, managers need to ______.
effectively manage diversity
Who needs to receive sexual harassment training within organizations?
employees and managers
Besides patience, what else do managers need to understand and appreciate diverse perspectives?
flexibility
The Equal Pay Act requires men and women be paid equally ______.
if they perform equal work
The median age of U.S. workers is ______.
increasing
When managers commit to diversity, their commitment ______ efforts of others.
legitimizes the diversity management
The type of sexual harassment that occurs when a harasser asks or forces another person in the workplace to perform sexual favors to keep their job is called ______.
quid pro quo
The two forms of sexual harassment are ______.
quid pro quo and hostile work environment
To enable people to effectively perform their jobs, the Americans with Disabilities Act requires that employers make ______ accommodations.
reasonable
Organizational members should be encouraged to ______.
report any incident involving discriminatory behavior
A ______ is an abstract knowledge structure that is stored in memory and makes possible the interpretation and organization of information about a person, event, or situation.
schema
Gender ______ are a kind of stereotype.
schemas
Our perceptions are affected by the knowledge and attitudes we have previously developed about people, events, and situations. This store of knowledge makes up our ______.
schemas
The world around us is filled with so much information that it would be difficult or impossible to deal with all of this information without ______.
schemas
The #MeToo campaign is a social movement that fights against ________ harassment.
sexual
The ______ effect is the tendency to perceive individuals with high social status more positively than we perceive those with low social status.
social status
Managers who make decisions based on the belief that Hispanic women are subservient, or that mothers are unwilling to work as hard as single women are basing their decisions on ______.
stereotypes
______ are simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.
stereotypes
Because women tend to have control and influence on most consumer purchases, it's important to have ______.
their perspective on boards of organizations
Socioeconomic diversity requires that managers be sensitive and responsive to ______.
those who are not as well off as others
The first step that managers can take to deal with the problem of eradicating sexual harassment in their organization is to develop and clearly communicate a sexual harassment policy endorsed by ______.
top management
Which of the following sayings best describes the similar-to-me effect?
"Birds of a feather flock together".
Which of the following is frequently cited as critical to the success of diversity management programs?
Managerial commitment in support of diversity
The legislation which prohibits discrimination against women in employment decisions on the basis of childbirth is which act?
Pregnancy Discrimination Act
Whenever Nora is out with a large group of friends, she tends to focus on those few people who do not look or dress like everyone else. Nora is exhibiting which of the following?
The salience effect
______ is the tendency to focus attention on individuals who are conspicuously different from us.
The salience effect
______ is the tendency to perceive others who are like ourselves more positively than we perceive people who are different.
The similar-to-me effect
Which of the following laws prohibits discrimination in employment decisions on the basis of race, religion, sex, color, or national origin?
Title VII of the Civil Rights Act
Which law banned discrimination based on religious beliefs?
Title VII of the Civil Rights Act of 1964
A key issue for managers when it comes to religious diversity is recognizing and being aware of ______, with particular attention being paid to ______.
different religions and their beliefs; when religious holidays fall
A diverse workforce can provide a source of competitive advantage by suggesting goods and services that will allow the company to increase its market by ______.
appealing to more diverse customers
Managers who are open to other points of view are more likely to ______.
be willing to change their minds when appropriate
______ is the systematic tendency to use information about others in ways that result in inaccurate perceptions.
bias
Improving ______ can greatly help to improve the relationships between diverse organizational members.
communication skills
By looking at the numbers and distribution of ______ throughout the organization, managers can locate potential diversity management problems.
different minority groups and women
What is the process called when a more experienced member of the organization provides guidance to a less experienced member in the workplace?
mentoring
______ may be more important for minority members of organizations than for majority members.
mentoring
It is important to rely on ______ performance indicators whenever possible.
objective
When dealing with diverse groups, it is best to have ______ performance standards.
objective
Employees typically mimic a manager's treatment of members of minority groups because ______.
of the influence of the manager's authority and position
Knowingly denying diverse individuals access to opportunities and outcomes in an organization is known as _________ discrimination.
overt
What is the process through which people select, organize, and interpret what they see, hear, touch, smell, and taste to give meaning and order to the world around them?
perception
One somewhat surprising source of unfair treatment in the workplace is ______.
physical appearance
______ justice encourages managers to use fair procedures in making decisions and other organizational activities.
procedural
The two moral principles that guide managers in their efforts to manage diversity effectively are ______.
procedural and distributive justice
When a manager applies the rules fairly to everyone, ______ justice is satisfied; when a manager rewards individuals based on their level of effort, skill, and performance, ______ justice is satisfied.
procedural; distributive
Handling the claim by a neutral third party, ensuring that complaints are handled promptly, protecting and fairly treating victims, and ensuring alleged harassers are treated fairly are all part of the ______.
procedures to investigate sexual harassment
When a manager's inaccurate schemas lead to inaccurate perceptions, ______.
unfair treatment is likely to occur
