MGT 300 Chapter 12, Management Chapter 13, Management Chapter 14

Which of the following statements about leadership are true?

-It is a topic of interest in business -It has a strong impact on the behavior of followers

Which of the following day-to-day behaviors would be categorized as consideration behavior?

-Membership -Integration -Communication -Recognition -Representation

Which of the following are issues that leadership training programs often focus on?

-being a more effective mentor -conducting more accurate performance evaluations -solving problems creatively

Which of the following tend to increase uncertainty that leads to politics in an organization?

-high performance pressures -unclear performance evaluation measures -changing resources

when two companies join together in a merger, the nature of the new company's culture will depend on which of the following?

-how similar the cultures of the two companies were to each other -the strength of the cultures of the two companies

List the steps of the nominal group technique in order from first to last

1) participants meet as a group to outline the purpose of the meeting 2) participants independently document their ideas 3) participants share their ideas with the group, clarify ideas, and build upon the ideas of others 4) participants independently rank ideas and submit their rankings to the facilitator

A mental model refers to a shared understanding of which of the following aspects of a team and its tasks?

1) the capabilities that each member brings to the team 2) the processes the team needs to use to be effective 3) where to go for help that might be needed to complete a task

List the leader decision-making styles in order in terms of their level of leader control, placing the style with the lowest level of leader control at the bottom

1. Autocratic 2. Consultative 3. Facilitative 4. Delegative

hierarchial sensitivity

A team that is high in _____ has a leader who can effectively weigh members' assessments and recommendations in making decision that affect the team

Andrea would prefer to use a different PowerPoint template for the group project, but she doesn't want to make an issue out of a relative matter. She tells her teammate, "If it's important to you, I can go along with it" What conflict resolution type is Andrea using?

Accommodating

In an effort to persuade management to offer vegetarian options in the cafeteria, Vanessa circulated a petition to be signed by employees in the division. Which type of influence tactic is Vanessa using?

Coalitions

Which of the following steps of resolution make use of cooperation?

Collaborating and accommodating

processes

Communications, activities, and interactions that occur within teams that contribute to their ultimate end goals are known as team

What is the term for the conflict management style in which you're willing to "give a little" in terms of your own outcomes but you expect the other party to do the same?

Compromise

Charlotte knows that John's support will be essential in having her proposal accepted by senior management, so she meets with him informally. "I'd like to get your thoughts on the best approach on getting staff trained on the new software" she says. "What are your thoughts on the next steps I need to take to get management's approval?" Which influence tactic is Charlotte using?

Consultation

Keren told the committee, "I want you to understand that I want and need your ideas and your input, but in the end, I'm going to be the one who makes the final decision". What type of leader decision-making style does Keren use?

Consultative style

the relationship between a leader and memberships of his or her out-group are characterized by which of the following?

Decreased latitude between members and limited exchange of information between members

True or false: Certain person trait and characteristics are sure indicators that a person will have a high leader effectiveness?

False

true

Hierarchical sensitivity reflects the degree to which the leader effectively weighs the recommendations of the members.

Which of the following is true regarding prediction of leadership effectiveness using traits?

High conscientiousness is a trait that has been found to be correlated to leader emergence.

Communication

Information and meaning is transferred through the process of

Before Kyah was hired at AC Technologies, Marcus was the only person in the office with detailed knowledge of the computerized inventory control system. Since Kyah is now equally familiar with the system, Marcus has found that his level of expert power within the organization has decreased due to which factor?

Substitutability

Decision infirmity

The committee is holding a status meeting tonight to review progress on the upcoming charity auction, but Kylee feels "out of the loop" because she has missed several committee meetings and isn't quite sure what she was supposed to accomplish before tonight. This is an example of a lack of

True or false: people generally have negative perceptions of organizational politics?

True

coordination loss

When people spend energy in meetings instead of working on tasks, they experience

action learning

When people work and learn together by tackling real issues and reflecting on their action, they engage in

creative

When teams engage in _____ behavior, their activities are focused on generating novel and useful ideas and solutions.

wheel

Which of the following communication network structures has the highest centralization?

moderate positive

Which of the following describes the correlation of teamwork processes and team performance?

It occurs in the context of a team experience, which facilitates effective functioning and performance of a team as an intact unit.

Which of the following is accurate with regard to team process training?

Under which of the following circumstances would it be most advantageous to use an accommodating conflict resolution style

You realize you. are incorrect and you want to show that you are reasonable

mission analysis

_____ is a transition process that involves an analysis of the team's tasks, the challenges that face the team, and the resources available for completing the team's work.

systems monitoring

_____ is an action process that involves keeping track of things that the team needs to accomplish its work.

affect management

_____ is an interpersonal process that involves activities that foster a sense of emotional balance and unity.

motivational loss

_____ is the loss in team productivity that occurs when team members do not work as hard as they could.

Potency

_____ refer(s) to the degree to which members believe that the team can be effective across a variety of situations and tasks.

Process loss is best described as

achieving less from the team than expected, based upon the capabilities of its individual members

Which of the following behaviors is classified as a consideration behavior?

acting on behalf of the group and advancing the interest of the group

The aspect of power that involves how important a person's job is and how many people depend on that person to accomplish their tasks is known as

centrality

According to research, internalization and compliance facilitated by power and influence can increase

citizenship behavior

The type of power most likely to result in negative feelings toward those who wield it is

coercive

In one approach to conflict resolution, one party places his or her desires above those of everyone else and refuses to cooperate with the other parties. Which is the term for this approach?

competing

A leader who demonstrates _______ behavior develops trusting relationships with followers, cares for their well-being, and supports them

consideration

Resistance is most likely to occur when the target

considers the request inappropriate or unreasonable

Patrick, a sales manager, establishes sales quotas for the members of his staff and specifies the bonuses and commissions that they will receive when they meet their sales goals. This is an example of which style of transnational leadership

contingent reward

goal specification

developing and prioritizing objectives related to the team's mission and strategy

Strategy formula

developing courses of action and contingency plans

Jamie is the only one who is able to program the robots needed for production of a key part. His power in the company is greater than his formal position based on _____ power

expert

With a(n) _____ style, the leader presents the problem to a group of employees and seeks consensus on a solution, making sure that his or her own opinion receives no more weight than anyone else's.

facilitative

Leaders use avoiding when they know they are right and a quick decision needs to be made.

false

Alberto encourages his followers to think outside the box and approach problems in new, innovative ways. This best describes which dimension of transformational leadership?

intellectual stimulation

_____ involves behaving in ways that challenge followers to be innovative and creative by questioning assumptions and reframing old situations in new ways.

intellectual stimulation

The absence or avoidance of leadership best describes which of the following leadership styles?

laissez-faire

The use of power and influence to direct the activities of followers toward goal achievement is known as

leadership

The "accommodating" style of handling conflict is characterized by

low assertiveness, high cooperation

The correlation between power and influence on the one hand, and organizational commitment on the other, is

moderate and positive

Which of the following is the most likely to occur in an organization with a highly charged political climate?

more employees who consider leaving

According to research, which of the following personality dimensions have significant effects on perceptions of leader charisma?

openness to experience, agreeableness, extraversion

When actions by individuals in an organization are directed toward the goal of furthering their own self-interests, this is known as

organizational politics

According to the leader-member exchange theory, low-quality exchange dyads constitute the leader's

outgroup

According to the life cycle theory of leadership, which style of leadership is most appropriate if followers are in the R3 stage of readiness?

participating

Legitimate power

power determined by a person's title and primal position within an organization

Coercive power

power determined by someone who can discipline other employees "punishments"

Reward power

power determined by someone who can promote others and provide other benefits such as bonuses and promotions

organizational power

power determined by someone's level within an organization

Which state of negotiation involves goal-setting by the negotiating parties?

preparation

The leadership behavior identified as "initiating structure" in the Ohio State studies are similar to the behavior coined as ______ in the University of Michigan study

production-centered

In the midst of a cold, snowy winter, Aileen desperately wants to attend the national sales conference in West Palm and tries to convince her boss to approve her travel. Aileen's boss has ______ power

reward

the process by which individuals learn the values, expected behaviors, and social knowledge needed for their roles in the organization id referred to as

socialization

autocratic style of leadership

the leader makes the decisions alone without asking for the opinions or suggestions of the employees in the work unit

task coordination, conflict resolution, goal setting

which of the following are examples of transportable teamwork competences?

High-quality exchange dyads are characterized by which of the following?

-increased mutual trust between members -increased sense of obligation between members

which of the following are actions associated with the anticipatory stage of socialization at an organization

-reading the organizations website -participating in an interview -talking to members of the organization

According to research, employees with transformational leaders tend to have higher levels of which of the following?

-task performance -normative commitment

Monitoring progress

Ana is the chairperson for the committee that is spearheading the fund-raising drive for the new animal shelter. She has posted a large "thermometer" in the shelter that lists the fund-raising goal at the top, and she updates the amount raised each week so that committee members and visitors can track their progress. In doing so, Ana is performing

Motivating and confidence building

Austin is considered the unofficial cheerleader of the team. He is always ready with the right words of encouragement to spur the team toward accomplishment of its tasks. In doing so, Austin is demonstrating the interpersonal process of

Amanda makes it known around the department that her word is the "law". She neither invites or considers any input from her staff on any decisions she makes. Amanda has a _____ decision-making style.

Autocratic style

team building

In the team process training called _______, a consultant facilitates the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification

teamwork

Interpersonal activities that help a team accomplish its work without accomplishing the work itself are referred to as _______ processes

What is a defining trait of organizational politics?

It seeks to advance self-interest

Noise

Jonathan is distracted from he professor's lecture because the student sitting next to him keep coughing. The factor that has negatively impacted the communication process is called

Coordination

Kai carefully tracks the progress of the team's work to make sure that each member completes his or her part of the project before it is needed by someone else on the team

Transactive memory

Knowing what other members of the team know and exchanging that knowledge is referred to as

Scout

Lawrence is the team's go-to guy when it comes to wanting to know what's going on in the industry. He has a wide network of contacts and knows who's got quality problems, who has the inside track on a new contract, and who is planning layoffs or budget cuts. His role could be described as

Monitoring progress toward goals

Mark posts a chart in the lunchroom that shows the team's headway in meeting its productivity objectives

True

Member satisfaction is higher in a decentralized communication structure.

Helping behavior

Members of Team Alpha know that, if they run into trouble with a task, their team members are always ready to offer assistance

false

Motivational loss refers to time wasted waiting on team members to do their part of the team task.

Adele and Tina have been battling over space in their joint cubicle for weeks, and their boss has finally called them into the office to unemotionally discuss the matter and try to come up with a plan on how they can share their space. What is a term for this sort of meeting?

Negotiation

face-to-face meeting

Of the following types of communication, the highest level of information richness can be achieved in a

Systems monitoring

Perry makes sure that everyone on the team has access to the information and resources they need to do their part of the team's work

Lewis tries to persuade Emilie to help him meet a critical deadline. "Emilie, you and I go back a long way in this company, and we've been friends for a long time. I'm asking you to do this for me. I need your help" Which influence tactic is he using?

Personal appeal

1) personal clarification 2) positional modeling 3) positional rotation

Rank the levels of cross-training from the shallowest level to the deepest level

In order to get senior management to approve an increase in the social media advertising budget, the marketing manager made a presentation detailing the campaign's click-through rate, number of site visits, and the number of leads generated through the banner ads. What type of influence tactic was the marketing manager using?

Rational persuasion

Bryce earned. the trust and respect of his employees by consistently modeling the kinds of behaviors that he expects from them. What type of power does Bryce possess?

Referent

moderate positive

Research conducted in a wide variety of team settings has shown that teamwork processes have a ________ relationship with team performance

One of the reasons that Carl has been so successful in his career is that he seems to be able to easily pick up on interpersonal cues and "read" other people. Which dimension of political skill does this best describe?

Social astuteness

false

The communication process involves a sender, encoding, a messenger, decoding, and understanding.

potency

The degree to which team members believe that the team can be effective across a variety of situations and tasks is referred to as

staff validity

The degree to which team members make informed, reasonable recommendations to the team leader is referred to as

Groupthink

Tom disagrees with the team's ideas for the new ad campaign, but he doesn't want to "make waves", so he keeps his thoughts to himself rather than risk an argument. This is an example of

true

Transactive memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team.

True or False: from a manager's perspective, internalization is the best response to his or her influence tactics?

True

When would it be most appropriate to use a competing style of conflict resolution

When you need to make a fast, definite decision in an emergency

1) when a communicator lacks skills necessary for encoding a message 2) when emotions distort a sender's message 3) when a communicator sends a message that is unclear or open to misinterpretation

Which of the following are ways in which communicators themselves influence the communication process?

creative behavior, decision making, and boundary spanning

Which of the following can be categorized as task work processes

training and experience

a person has enough knowledge to function without a leader's assistance

group cohesion

a team that works well together

Which of the following is an example of faulty communication due to noise?

a telephone conversation from a cinema hall in which the message is drowned out by the movie's soundtrack

A third, outside entity decides on a binding settlement to end a conflict in the dispute resolution is called

arbitration

In which type of alternative dispute resolution is the third party's judgement considered final and binding?

arbitration

Styles of conflict resolution can be described in terms of the factors of cooperation and

assertiveness

The influence tactic that increases commitment from targets by allowing them to participate in deciding how to carry out or implement a request is known as

consultation

which of the following is defined as a group of people with an organization whose values, norms, and behaviors clash with those of the dominant culture?

counterculture

to encourage innovation, electronics has a generous patent reward system,. employees are paid 500 when an invention is submitted to the patent office as a patent application and up to 5,000 when the patent is issued. it would appear that electronics has a ______ culture

creativity

Sarah has a lot of confidence in her team and passes responsibility for many decisions to her team members. She still monitors their progress but is confident in the abilities and motivation to get the job done. Which leadership style does Sarah display?

delagating

According to the time-driven model of leadership, the _________ style should only be used when the likelihood of the team to commit to the decision is low, but their teamwork skills are high.

delegative

Ric is new to the firm, so he tells his staff that, for now, he's going to rely on their judgement and will let them do things the way they're used to doing them. What type of decision making style has Ric adopted?

delegative

Allison thinks she has more power than the other party I na negotiation. As a result she will probably use the ______ approach when she negotiates

distributive

You want to buy a used car, but it costs more than you want to spend. You start negotiating with the seller, figuring that every dollar you get knocked off the price is a dollar in your pocket and one less dollar in his. What type of bargaining strategy does this represent?

distributive

a company's website states "by embracing an inclusive culture that supports diverse talent, our employees are able to collaborate successfully and compete effectively in the global marketplaces. based upon this statement which type of culture does this company have?

diversity

Predictive traits for leader ____ refers to traits that are associated with becoming a leader

emergence

Jeremiah has always had an "open door" policy with his employees. They know they can come to him with any problem, work-related or personal, and he will do what he can to help them. According to the University of Michigan studies, what type of leadership behavior does Jeremiah demonstrate?

employee-centered

on her first day on the job at MicroTex, Sasha's boss introduced her to a coworker who has been with the company for years and asked him to "show her the ropes" in which stage of organizational socialization is Sasha?

encounter

Mission analysis

examining the team's tasks, challenges, and available resources

Active listening, asking questions, and making one's case are all part of the step in the negotiation process known as

exchanging information

Defining and structuring work, clarifying leader versus member roles, and coordinating employee tasks are part of a leader's consideration behavior.

false

Distributive bargaining has a tendency to produce a higher level of outcome favorability when both parties' views are considered, compared with integrative bargaining.

false

Leader emergence is defined as the degree to which the leader's actions result in the achievement of the unit's goals; the continued commitment of the unit's employees; and the development of mutual trust, respect, and obligation in leader-member dyads.

false

Rational persuasion is a tactic designed to appeal to the target's values and ideals, thereby creating an emotional or attitudinal reaction.

false

Transactional leadership is viewed as a more motivational approach to leadership than other managerial approaches.

false

True or false: an individual does not possess power unless he or she uses it

false

true or false: strong culture are always positive or organizations

false

Team states are the

feelings and thoughts that result from working in a team

Aristotle once said, Some people are born to lead: others are born to be led. This statement best describes which theory of leadership?

great person

generate as many ideas as possible

in a brainstorming meeting, participants are encourages to

What is the term for the use of specific actions the cause changes in the action or moods of others?

influence

Mocha objected to the format her boss wanted her to use to report the monthly sales statistics. "I just don't see why I have to do it that way," she complained/ Her boss responded simply, "Because I'm the boss that's why" This is an example of_____ power

legitimate

Which leader behavior is most appropriate for a group of employees who have learned to work together well, but still need support and collaboration from the leader?

participating

The leadership behaviors identified in studies by the University of Michigan are specifically referred to as

production-centered and employee-centered

According to the life cycle theory of leadership, the optimal combination of initiating structure and consideration depends on the _____ of the followers

readiness

Bob has been led to believe that he'd be working with a friendly, collaborative, team. Instead he discovers that his coworkers are competitive and cutthroat. bob is experiencing ________ shock

reality shock

The type of power that exists when others have a desire to identify and be associated with a person is ______ power.

referent

at the entrance to the company's plant, there is a large electronic sign that reads, " this facility has gone 250 days and counting without a lost time accident". Based on this, it is likely that the company has a ______ culture

safety

When you walk into a factory at Clinton, the first thing you notice is a large sign that says "Think safety first" and every employee wears the appropriate protective equipment. based upon this description, what type of culture does Clinton have?

safety culture

In the ______ style of leadership, leaders not only provide information and direction to their followers but also provide support and encouragement to make sure that people get "on board"

selling

a popular way of categorizing organizational culture us along two dimensions: sociability (how friendly workers are) and __________ (how much workers act and think alike)

solidarity

Which of the following represents the correlation between organizational commitment and transformational leadership?

strong, positive

the manager of the software engineering department at a company allows his employees to choose their own work hours, as long as they get their project done on time, the engineers tend to keep to themselves and many work strange hours, coming in late at night and then leaving mid-morning. yet the goals of the department are closely aligned with those of the company as a whole. This would describe a _____ within the organization

subculture

According to the life cycle theory of leadership, a ______ leadership style is characterized by high levels of initiating structure and low consideration

telling

Which of the following would best be describe leadership?

the ability to manage others to achieve certain goals

Which of the following is typical of the role-making phase, according to LMX theory?

the employee's own expectations get mixed in with those of the leader

delegative style

the leader gives an individual employee or a group of employees the responsibility for making the decision within some set of specified boundary conditions

facilitative style

the leader presents the problem to a group of employees and seeks consensus on a solution, making sure that his or her own opinion receives no more weight than anyone else's

consultative style of leadership

the leader presents the problem to individual employees or a group of employees, asking for their opinions and suggestions before ultimately making the decisions him- or herself

The theory of leadership that focuses on the relationship that develops between managers and members of their terms over time is known as

the leader-member exchange theory

A network structure is

the regular pattern of communication among team members

The concept that the most appropriate decision-making style depends on the situation is referred to as

the time driven model of leadership

leadership

the use of power and influence to direct the activities of followers toward goal achievement

intrinsic satisfaction

the work is in and of itself rewarding

task feedback

the work provides performance feedback in and of itself, not the leader

______ leaders utilize a system of rewards and punishments to motivate their followers

transactional

Leadership training programs frequently focus on ________ leadership content.

transformational

Of all leadership variables, _____ leadership is the one most universally endorsed across cultures.

transformational

The leadership perspective that views leaders as agents of change who create, communicate, and model a shared vision and inspire followers to achieve it is called ______ leadership

transformational

Which leadership style has the widest approval across many different cultures

transformational leadership

Apparent sincerity involves appearing to others to have high levels of honesty and genuineness.

true

Leaders who are high on initiating structure play a more active role in directing group activities and prioritize planning.

true

People with legitimate power have the understood right to ask others to do things that are considered within the scope of their authority.

true

Substitutes reduce the importance of the leader while simultaneously providing a direct benefit to employee performance.

true

True or false: transformational leadership has a moderate positive impact on employees' jobs performance

true

during the ______________ stage of organizational socialization, employees become "one of the crowd" and begins to internalize the norms and expected behaviors of the organizations

understanding and adaptation