MGT 300 EXAM 1 CH1-4

The Ryan family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to the assistance with the Ryan family moving back in, worked together to achieve this goal. All of the company's interrelated parts working together to accomplish a goal (in this case, the restoration of the Ryan home) is an example of a(n) a) structure. b) process. c) input-output structure. d) hierarchical process. e) system.

e) system.

______ is a shared set of beliefs, values, knowledge, and patterns of behavior common to a group of people. a) A culture b) A code of ethics c) An ethical framework d) A value system

a) A culture

The owners of a local coffee shop routinely try to develop new menu items and seek better ways of helping their customers. ________ is the result of their efforts. a) Innovation b) MBO c) Efficiency d) Synergy e) The production objective

a) Innovation

Natasha, the general manager of a putting range, believes that her workers are responsible and capable, and that they can be trusted when given responsibility. Natasha is an example of a(n) ___ manager. a) Theory Y b) contingency c) Theory X d) Theory Z e) participative

a) Theory Y

Top managers' responsibilities include: (select all that apply) a) being alert for long-run problems and opportunities. b) devising strategies for dealing with long-run opportunities and problems. c) directing the daily tasks of non-managerial personnel. d) paying close attention to the organization's external environment. e) making short-term operating decisions.

a) being alert for long-run problems and opportunities. b) devising strategies for dealing with long-run opportunities and problems. d) paying close attention to the organization's external environment.

(Select all that apply) A nation's culture: a) can seem intangible and perplexing to outsiders. b) operates in large part outside of individual awareness. c) unconsciously teaches us how to walk, talk, behave, and relate to other people. d) is made up of many nuances. e) is fairly simple to adapt to as an outsider.

a) can seem intangible and perplexing to outsiders. b) operates in large part outside of individual awareness. c) unconsciously teaches us how to walk, talk, behave, and relate to other people. d) is made up of many nuances.

The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints. a) contemporary b) historical c) behavioral d) classical

a) contemporary

Problems associated with using expatriate employees include: (select all that apply) a) early turnover. b) increased bribery payments to partnering nations. c) failure to effectively manage the return of expatriates, ultimately reducing the organization's return on investment. d) high costs to the organization that sends its employees overseas as expatriates.

a) early turnover. c) failure to effectively manage the return of expatriates, ultimately reducing the organization's return on investment. d) high costs to the organization that sends its employees overseas as expatriates.

(Select all that apply) Complete the following sentence with all the true statements about the classical perspective of management. The classical perspective of management... a) emphasized finding ways to manage work more efficiently. b) focused on employee job satisfaction and engagement. c) assumed that people were rational. d) had two branches - scientific and administrative.

a) emphasized finding ways to manage work more efficiently. c) assumed that people were rational. d) had two branches - scientific and administrative.

A(n) _____ dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal. a) ethical b) economic c) social d) sociocultural

a) ethical

Maquiladoras are a) foreign-owned manufacturing plants that operate in Mexico in exchange for employing Mexican citizens. b) Mexican shipping ports that will accept foreign imports and then drive the goods over the border. c) business people who operate covertly and illegally—paying poverty-level wages to employees in Mexico. d) Mexican distribution facilities that charge lower tax rates to foreign companies.

a) foreign-owned manufacturing plants that operate in Mexico in exchange for employing Mexican citizens.

Meaningfulness is associated with _____ rather than _____. a) giving; taking b) taking; giving

a) giving; taking

Two overarching perspectives about management are the ________ perspectives. a) historical and contemporary b) classical and behavioral c) systems and contingency d) quantitative and qualitative

a) historical and contemporary

Scientific management is the study of work methods to improve the productivity of _____. a) individual workers b) accounting practices c) the supply chain d) external vendors

a) individual workers

To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are made by managers who play a ________ role. a) leadership b) liaison c) figurehead d) negotiator e) spokesperson

a) leadership

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function? a) leading b) informing c) conceptualizing d) organizing

a) leading

A person from Germany is from a ____________ culture, because shared meanings are primarily derived from written and spoken words. a) low-context b) high power distance c) high-context d) low power distance

a) low-context

___ is at the center of developing your career readiness and is necessary to achieve all of the steps. a) Ambiguity b) Meaningfulness c) Willingness d) Reciprocity

b) Meaningfulness

(Select all that apply) The four management functions are... a) Challenging b) Organizing c) Directing d) Controlling e) Leading f) Planning

b) Organizing d) Controlling e) Leading f) Planning

The Internet and World Wide Web allow almost any business to be global. What are two important results of this process? a) Web-based companies are unable to compete locally. b) Small companies can maneuver faster. c) It is more difficult to communicate globally. d) Small companies can get started more easily.

b) Small companies can maneuver faster. d) Small companies can get started more easily.

Which three individuals helped pioneer administrative management theory? (Select 3 options.) a) Taylor b) Spaulding c) Weber d) Gilbreth e) Fayol

b) Spaulding c) Weber e) Fayol

Which broad term identifies anyone impacted by a business, including but not limited to stockholders, employees, and customers? a) Task environment b) Stakeholders c) Management d) Board of Directors

b) Stakeholders

History shows that countries used to be concerned only with regulating their own economies. As times have changed, goods, people, and money now move more freely throughout the world. These changes reflect the idea of _____. a) outsourcing b) a global economy c) free-trade agreements d) franchising

b) a global economy

A group of nations within a geographical region that have agreed to remove trade barriers with one another is called _____ a) collectivism b) a trading bloc c) a most favored nation d) the United Nations

b) a trading bloc

Select all that apply Which of these are identified as being important skills workers will need in a globally connected world? a) ability to hold firmly to one's own cultural norms b) adaptability to changing circumstances c) linguistic skills d) closed-mindedness e) authoritarianism f) ability to sense and respond to new contexts

b) adaptability to changing circumstances c) linguistic skills f) ability to sense and respond to new contexts

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers? a) industrial psychology b) behavioral science c) management science d) the contingency viewpoint

b) behavioral science

The situational or environmental characteristics that affect a person's behavior are called _____. a) culture b) context c) production d) benchmarks

b) context

The vice president of human resources for a national electronics retailer is meeting with employees of several stores to present information to workers that their stores are closing and how the company will help employees in the future. Here, the vice president of HR is playing a(n) ________ role. a) spokesperson b) disseminator c) transition d) liaison e) entrepreneur

b) disseminator

(Select all that apply) What two things are credited with creating the "global village?" a) corporate sustainability b) electronic media c) convenient air travel d) assembly line production

b) electronic media c) convenient air travel

(Select all that apply) Understanding context: a) is directly related to increased task performance and organizational citizenship behavior. b) enables you to more effectively communicate with and influence others. c) enhances your ability to fit comfortably into a particular context. d) gives you insights that let you correctly interpret the "what" and "why" of someone's behavior.

b) enables you to more effectively communicate with and influence others. c) enhances your ability to fit comfortably into a particular context. d) gives you insights that let you correctly interpret the "what" and "why" of someone's behavior.

People who have citizenship in one country, but who live and work in a foreign country, are known as _____. a) dual citizens b) expatriates c) offshorers

b) expatriates

Nations are easily able to trade with one another when there aren't any political or economic obstructions hampering the process. This is known as _____. a) isolationism b) free trade c) competitive advantage d) first-mover advantage

b) free trade

Globalization is the trend of the world economy becoming a more _______ system. a) monochronic b) interdependent c) ethnocentric d) independent

b) interdependent

In a ______ culture, shared meanings are often derived from written and spoken words. a) high-context b) low-context c) high power distance d) low power distance

b) low-context

Management science is sometimes known as _____. a) administrative management b) operations research c) the classical viewpoint d) fact-based management

b) operations research

The management of Omega Manufacturing is implementing a plan to minimize production mistakes by allowing teams that work in each area of the production facility to develop a plan and then monitor their area to ensure the reduction of errors. The managers are engaging in a) efficiency monitoring. b) quality control. c) JIT. d) the minimal defect approach. e) innovative planning.

b) quality control.

According to the theory of ________, noted by The New York Times columnist Thomas Friedman, there is an urge to address the crises of destabilizing climate change and rising competition for energy. a) the world is one b) sustainability and geo-greenism c) world economies are too narrow d) one world government is the answer e) decreasing globalism

b) sustainability and geo-greenism

A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____. a) team b) system c) operation d) contingency

b) system

The "shrinking" of time and space as air travel and the electronic media make it easier for people of the world to communicate with one another refers to _____. a) the World Wide Web b) the global village c) e-commerce d) social networking

b) the global village

The behavioral management viewpoint emphasized a) processes that would make work as efficient as possible b) the importance of understanding human behavior and motivating employees to achieve c) administrative hierarchies that allowed for maximum worker control d) impersonality in relationships between workers

b) the importance of understanding human behavior and motivating employees to achieve

According to Fordham professor Hurley, there is not a crisis of ethics in business today but a crisis of _____. a) harmony b) trust c) negativity d) empathy

b) trust

Which generation seems more concerned with finding work/life balance than other generations? a) Baby boomers b) Gen Z c) Millennials d) Gen X

c) Millennials

Identify the three principal organizations designed to facilitate international trade. (Select all that apply.) a) The United Nations b) NATO c) The World Trade Organization d) The International Monetary Fund e) The World Bank

c) The World Trade Organization d) The International Monetary Fund e) The World Bank

History shows that countries used to be concerned only with regulating their own economies. As times have changed, goods, people, and money now move more freely throughout the world. These changes reflect the idea of _____. a) outsourcing b) franchising c) a global economy d) free-trade agreements

c) a global economy

Managers need human skills, which are defined as the... a) possession of job-specific knowledge needed to perform well in a specialized field. b) ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together. c) ability to work well in cooperation with other people to get things done.

c) ability to work well in cooperation with other people to get things done.

The purpose of a code of ethics is to.... a) prevent the organization from experiencing clawbacks. b) test employees for integrity and honesty. c) clearly state top management's expectations for all employees. d) benchmark the organization against its ethical competitors.

c) clearly state top management's expectations for all employees.

For years Print and Copy, a copier machine supplier, enjoyed strong sales and a huge share of the copier market, far ahead of its nearest competitor. However, over the years, Print and Copy seldom asked customers for feedback. So when some of Print and Copy's competition responded to customers' needs and started offering copiers with new features (such as wireless printing from laptop and tablet computers), Print and Copy lost much of its market share. Print and Copy's system is best described as a) entropic b) isolated. c) closed. d) internal. e) open.

c) closed.

According to the ___ viewpoint, a management problem should be handled according to the individual and the environmental situation. a) humanistic b) classical c) contingency d) behavioral

c) contingency

Today, it is stressed even more that companies go beyond just making a profit and take into consideration the environment and philanthropic initiatives. This is known as practicing ______. a) association economies of scale b) whistle-blowing c) corporate social responsibility d) benchmarking

c) corporate social responsibility

When companies use the internet to facilitate every aspect of running a business, they are engaging in _____. a) e-commerce b) knowledge management c) e-business

c) e-business

The rate at which the currency of one country can be exchanged for the currency of another country is called the _____ rate. a) bloc b) embargo c) exchange d) tariff

c) exchange

Managers who are responsible for just one organizational activity are known as ______ managers. a) general b) middle c) functional d) first-line

c) functional

The rise in the average temperature near the Earth's surface due to an increase in greenhouse gases in the atmosphere is called _____ and is one aspect of climate change. a) hemispheric cooling b) sustainability c) global warming d) planetary radiation

c) global warming

Foreign companies with manufacturing plants that are allowed to operate in Mexico with special privileges in exchange for employing Mexican citizens are known as _____. a) benchmarks b) JIT manufacturers c) maquiladoras d) assemblies

c) maquiladoras

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____. a) amenable b) compassionate c) mechanistic d) sociological

c) mechanistic

A _____ is an experienced person who provides guidance to someone new to the workplace. a) director b) manager c) mentor d) practitioner

c) mentor

When Matt was meeting with Susan, he focused exclusively on the meeting. He did not check his incoming texts or respond to a phone call. This reflects a preference for ______. a) low power distance b) multi-tasking c) monochronic time d) close interpersonal space

c) monochronic time

What are the four principal functions of management? a) executing, planning, organizing, and leading. b) staffing, planning, leading, and delegating. c) planning, organizing, leading, and controlling. d) staffing, planning, motivating, and delegating. e) scheduling, organizing, leading, and staffing.

c) planning, organizing, leading, and controlling.

Managers have a multiplier effect in organizations, which means that.... a) have the ability to take risks, even in the face of multiple forms of uncertainty. b) are required to plan, organize, lead, and control simultaneously. c) their influence goes far beyond the results that one person could achieve acting alone. d) they multiply the organizations' efficiencies.

c) their influence goes far beyond the results that one person could achieve acting alone.

When forced to select between a US-produced product and a less expensive imported product, _____ of Americans say they would choose the cheaper option. a) one-quarter b) two-fifths c) two-thirds d) one-half

c) two-thirds

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?" a) Administrative b) Behavioral c) Classical d) Contingency

d) Contingency

______ time is a preference for doing one thing at a time. a) Power distance b) Low-context c) Polychronic d) Monochronic

d) Monochronic

_____ management focuses on managing the production and delivery of an organization's products or services more effectively. a) Human relations b) Qualitative c) Behavioral d) Operations

d) Operations

A formal set of standards guiding an organization's actions is called a _____. a) mission statement b) vision statement c) benchmark d) code of ethics

d) code of ethics

The ability to operate in different cultures is the definition of _____. a) cultural literacy b) first-mover advantage c) globalization d) cross-cultural awareness

d) cross-cultural awareness

Loree manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Loree also oversees the daily tasks of the cashiers and front desk employees. Loree is a(n) a) board member. b) team leader. c) top manager. d) first-line manager. e) middle manager.

d) first-line manager.

Another way to describe ethnocentrism is as a narrow view in which people see things solely through their own perspective. This is called _____. a) geocentrism b) individualism c) collectivism d) parochialism

d) parochialism

To better meet corporate goals this year, Yumiko, a CEO, is encouraging her managers to focus on the major functions of management, which are a) recruiting, planning, organizing, and leading. b) planning, organizing, recruiting, monitoring, and delegating. c) planning, organizing, leading, controlling, and arbitrating. d) planning, organizing, leading, and controlling. e) recruiting, monitoring, delegating, and coordinating.

d) planning, organizing, leading, and controlling.

The field of industrial ______ (the study of human behavior in the workplace) is based on Hugo Munsterberg's theories. a) biology b) kinesiology c) physiology d) psychology

d) psychology

The ability of a product or service to meet customer needs refers to _____. a) continuous improvement b) benchmarking c) inventory d) quality

d) quality

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management. a) data b) scientific c) qualitative d) quantitative

d) quantitative

A company would rely on ISO 9000 to _____. a) assess customer feedback b) analyze employee satisfaction c) order component parts d) reduce manufacturing flaws

d) reduce manufacturing flaws

Mary Parker Follett anticipated some of today's workplace trends, such as a) quality assurance and transformation processes. b) worker empowerment and scientific management. c) synergy and the MBO process. d) self-managed teams and worker empowerment. e) management-lead teams and diversity.

d) self-managed teams and worker empowerment.

The planning function of management is characterized by... a) motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals. b) arranging tasks, people, and other resources to accomplish the work. c) monitoring performance, comparing it with goals, and taking corrective action as needed. d) setting goals and deciding how to achieve them.

d) setting goals and deciding how to achieve them.

A company's decision to move its operations out of the country will affect its employees, owners, suppliers, distributors, and everyone else who has an interest in the business. All of these groups together make up the company's _____. a) customers b) base c) shareholders d) stakeholders

d) stakeholders

Hugo Munsterberg is known as... a) the father of scientific management. b) the originator of sociology. c) the father of the MBO method. d) the father of industrial psychology. e) a pioneer of scientific management.

d) the father of industrial psychology.

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers. a) nonsupervisory b) middle c) first-line d) top

d) top

The World Trade Organization, the World Bank, and the International Monetary Fund are the three principal organizations designed to facilitate international _____. a) embargoes b) sanctions c) treaties d) trade

d) trade

The use of government regulations to limit the import of goods and services is called _____. a) free trade b) joint venture c) a greenfield venture d) trade protectionism

d) trade protectionism

An economic community, also known as a _______, is a group of nations within a certain geographical region that have agreed to remove trade barriers with one another. a) import agent b) franchisee c) cottage industry d) trading bloc

d) trading bloc

Which of the following jobs in a high-tech company would be considered a "high-touch job"? a) the web designer who designs and continuously updates the company's website. b) the bookkeepers who work in the company's accounts payable department. c) the building's maintenance managers, who make sure the physical plant remains in good working order. d) traveling sales reps who meet with the owners or managers of electronics stores. e) the warehouse staff who fulfill customers' orders

d) traveling sales reps who meet with the owners or managers of electronics stores.

The city fire department offers its services to any individual within its city limits, so even Ken, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ________organization. a) servant b) mutual benefit c) for-profit d) volunteer e) commonwealth

e) commonwealth

Davidson Production is keenly aware of the need to strive daily to produce goods and services more effectively than its competitors. Therefore, Davidson's management strives to ________ in order to achieve this standard. a) increase its global presence. b) stay involved with the community. c) be responsive to employees. d) maintain a diverse workforce. e) maintain quality and efficiency.

e) maintain quality and efficiency.

Maslow's hierarchy of human needs included a) food and shelter, companionship, ego, and self-actualization. b) financial, love, friends, and self-actualization. c) physiological, financial, love, and empowerment. d) physiological, financial, love, esteem, and self-actualization. e) physiological, safety, love, esteem, and self-actualization.

e) physiological, safety, love, esteem, and self-actualization.

_____ managers believe that their native country, culture, language, and behavior are superior to all others. a) Geocentric b) Ethnocentric c) Polycentric d) Polychronic

b) Ethnocentric

True or False: Milton Friedman would have been highly supportive of today's notion of corporate social responsibility. a) True b) False

b) False

True or false: Currently, the United States exports more than it imports. a) True b) False

b) False

True or false: Ethical standards do not vary among countries or cultures. a) True b) False

b) False

April works diligently to accomplish the company goals in an efficient and effective manner, utilizing her employees through planning, organizing, leading, and controlling company resources. April is a) managing. b) entrepreneurship. c) developing synergy. d) delegating. e) vision planning.

a) managing.

A company that has operations in several countries is called a(n) ______. a) multinational corporation b) sole proprietorship c) dual partnership d) foreign venture

a) multinational corporation

Acme Sales calls its customers after they purchase an automobile from the dealership. In addition, every year customers are asked to complete a short survey about the car they purchased from Acme Sales and their customer-service experiences with the dealership. Acme Sales is an example of a(n) ___ system. a) open b) management c) closed d) bureaucratic e) open-door

a) open

(Select all that apply) Which of these are examples of devices countries use to exert trade protectionism? a) tariffs b) import quotas c) licensing d) franchising e) embargoes f) clawbacks

a) tariffs b) import quotas e) embargoes

The behavioral science approach relies on scientific research for developing theories about human behavior that can be a) used to provide practical tools for managers. b) used to develop sales tools. c) helpful when looking at competitive products. d) used to establish MBO goals. e) used in behavioral science research.

a) used to provide practical tools for managers.

Outsourcing is.... a) using suppliers outside the company to provide goods and services. b) locating portions of your business in a foreign country. c) using internal employees to manufacture goods and provide services.

a) using suppliers outside the company to provide goods and services.

Three important developments in globalization are the: a) world's becoming one market instead of many national ones. b) rise of the "global village" and electronic commerce. c) rise of both megafirms and Internet-enabled minifirms worldwide. d) popularity of the gig economy. e) increased use of solar power in global organizations.

a) world's becoming one market instead of many national ones. b) rise of the "global village" and electronic commerce. c) rise of both megafirms and Internet-enabled minifirms worldwide.

Which three racial or ethnic groups in the United States are expected to increase in terms of the percentage of the population over the next few decades? (Select all that apply.) a) African Americans b) Non-Hispanic whites c) Hispanics d) Asians

a) African Americans c) Hispanics d) Asians

Which of these are considered rewards of practicing management? (more than one answer) a) Building a catalog of successful products or services. b) Experiencing decreased discretion over the work that you do. c) Becoming a mentor and helping others. d) Magnifying your range and stretching your abilities. e) Experiencing a feeling of accomplishment along with your employees.

a) Building a catalog of successful products or services. c) Becoming a mentor and helping others. d) Magnifying your range and stretching your abilities. e) Experiencing a feeling of accomplishment along with your employees.

(Select all that apply) To maintain a competitive advantage, an organization must stay ahead of its competitors in which of the following areas? a) Efficiency b) Responsibility c) Customer responsiveness d) Quality e) Innovation f) Resource allocation

a) Efficiency c) Customer responsiveness d) Quality e) Innovation

(Select all that apply) According to the systems viewpoint, what are three types of inputs? a) Equipment b) Profit c) People d) Technology e) Money f) Feedback

a) Equipment c) People e) Money

_________ means that the nature of business around the world is becoming increasingly interconnected. a) Globalization b) Sustainability c) Diversity

a) Globalization

Select the two overarching perspectives about management. a) Historical b) Behavioral c) Classical d) Quantitative e) Contemporary

a) Historical e) Contemporary

Select all the statements that accurately represent Hurley's views on the most important crisis in business today. a) In business today, there is a crisis of trust. b) Ethics are the most important foundation for good business dealings. c) We have a crisis of ethics in today's business environment. d) Customers may think certain organizations are ethical, but that does not mean they should trust them. e) What is important is that organizations deliver every day on what they promise.

a) In business today, there is a crisis of trust. d) Customers may think certain organizations are ethical, but that does not mean they should trust them. e) What is important is that organizations deliver every day on what they promise.

The quality-management viewpoint includes which concepts? (select all that apply) a) Quality control b) Quality assurance c) Quality realization d) Total quality management e) Quality importation

a) Quality control b) Quality assurance d) Total quality management

Select four groups that make up the task environment. a) Strategic allies b) Government regulators c) Distributors d) Owners e) Local communities f) Board of directors

a) Strategic allies b) Government regulators c) Distributors e) Local communities

(Select all that apply) Which of these are forces within an organization's general environment? a) Technological b) Demographic c) Sociocultural d) International e) Political-Legal f) Economic g) Physical

a) Technological b) Demographic c) Sociocultural d) International e) Political-Legal f) Economic

What are two potential rewards of being an exceptional manager? (Select 2 answer choices) a) The ability to earn more than most workers b) The ability to make decisions without being questioned c) A guarantee of employment in one's chosen field d) Fringe benefits, such as a large office or stock options

a) The ability to earn more than most workers d) Fringe benefits, such as a large office or stock options

What are the primary skills that companies seek in top managers? (Select all that apply.) a) The ability to motivate and engage others b) The ability to communicate c) Eagerness to please others d) A high level of energy

a) The ability to motivate and engage others b) The ability to communicate d) A high level of energy

True or false: Taking ownership of a work project is an example of an attitude. a) True b) False

a) True

Which of the following represents an ethical challenge? a) Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere. b) Connor decided to text his sales order into the home office in order to make sure it was received on time. c) Parul and Kevin conducted a videoconference about the new product line since they were both home sick. d) Tonya told the supplier that recycled parts were important to her company because it had a "green" policy.

a) Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere.

Operations management: (select all that apply) a) assists managers with decisions regarding how to achieve the highest quality goods and services. b) fails to account for inventory management considerations. c) plays an important role in managing the supply chain. d) governs managers' decisions about how to increase productivity and efficiency.

a) assists managers with decisions regarding how to achieve the highest quality goods and services. c) plays an important role in managing the supply chain. d) governs managers' decisions about how to increase productivity and efficiency.

An organization's standards of right and wrong that influence employee behavior are referred to as _______. a) ethics b) rights c) morals d) unions

a) ethics

As the CEO of a pharmaceutical company, Simone learned that the government was about to block the import of one of the company's biggest-selling drugs. She decides to sell her shares of stock before the information is made public. Since she used confidential information to make her decision, she is guilty of _____. a) insider trading b) whistle blowing c) fair trade d) benchmarking

a) insider trading

A _______ organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge. a) learning b) contingent c) production d) closed

a) learning

Peter Drucker is credited with providing the first modern handbook on the subject of ______. a) management b) production c) finance d) sales

a) management

Select all of the true statements regarding Gary Hamel's thoughts on management: a) management innovation is essential to future organizational success. b) management theory will not reach the point of senescence. c) managers should innovate by creating new products or strategies, not by how they manage their companies. d) much of management theory is dated and doesn't fit the current realities of organizational life. e) we must look at management as a process, and then make improvements and innovation ongoing and systematic.

a) management innovation is essential to future organizational success. d) much of management theory is dated and doesn't fit the current realities of organizational life. e) we must look at management as a process, and then make improvements and innovation ongoing and systematic.

Management science focuses on the use of _______ to aid in problem-solving and decision-making. a) mathematics b) psychology c) tradition d) behavior

a) mathematics

The act of contributing money in order to benefit society is referred to as _____. a) philanthropy b) human capital c) donation in kind d) globalization

a) philanthropy

A company's triple bottom line represents which three aspects? a) planet b) profit c) production d) politics e) privacy f) people

a) planet b) profit f) people

According to Gary Hamel, management should be viewed as a(n) _____ to which ongoing improvements and innovation can be made systematically. a) process b) organization c) rule d) theory

a) process

(Select all that apply) What are actions your book suggests that individuals can take to become more ethical consumers? a) provide your own bags at the grocery store b) purchase fair trade items c) don't buy knockoff items d) boycott non-organic produce e) buy the lowest-priced items on the shelves f) don't purchase items that aren't ethically made or sourced

a) provide your own bags at the grocery store b) purchase fair trade items c) don't buy knockoff items f) don't purchase items that aren't ethically made or sourced

What are the three viewpoints of the contemporary perspective of management? a) systems b) quantitative c) behavioral d) contingency e) quality-management

a) systems d) contingency e) quality-management

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business. a) verbal; written b) written; formal c) written; verbal d) formal; verbal

a) verbal; written

Which of the following statements are accurate regarding the importance of learning about a company's mission and vision statements before a job interview? (select all that apply) a) you will be a better fit for a company if you support their mission and vision statements. b) the company uses these statements to list its values. c) these statements tell you why the company exists. d) these statements tell you what the company wants to achieve over time.

a) you will be a better fit for a company if you support their mission and vision statements. c) these statements tell you why the company exists. d) these statements tell you what the company wants to achieve over time.

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon? a) Frustration with current situation b) Ability to take risks c) desire to learn d) Eagerness to please

b) Ability to take risks

True or false: Unlike generations before them, Millennials have little concern for the environment and are more interested in profit over planet. a) True b) False

b) False

(Select all that apply) Which managerial roles were identified by Mintzberg as interpersonal roles? a) Disseminator b) Figurehead c) Spokesperson d) Liaison e) Leader

b) Figurehead d) Liaison e) Leader

Which of the following are true of an ethical dilemma in an organization? (Select all that apply.) a) It always involves the choice to pursue a course of action that is against the law but that is also beneficial to you. b) It often involves choosing between economic performance and social performance. c) It forces you to decide whether to pursue a course of action that may be good for you or the company but that is unethical and possibly illegal.

b) It often involves choosing between economic performance and social performance. c) It forces you to decide whether to pursue a course of action that may be good for you or the company but that is unethical and possibly illegal.

(Select all that apply) Identify the two theorists who contributed the most to the human relations movement. a) Mayo b) Maslow c) Follett d) McGregor

b) Maslow d) McGregor

Which of the following are keys to success in managing your career readiness? (select three) a) Earning an advanced business degree. b) Taking responsibility over managing your career. c) Following a process. d) Personal reflection, motivation, commitment, and experimentation.

b) Taking responsibility over managing your career. c) Following a process. d) Personal reflection, motivation, commitment, and experimentation.

Which of the following questions should you research in order to better understand a company before a job interview? (select all that apply) a) Will I be able to go on the vacation I had previously planned before applying for this job? b) What are the company's mission and vision statements and do I support them? c) When was the company founded and how has it evolved over the years? d) What does the company seem to value most, and how does it treat its employees? e) Who are the key players touted on the company's website? f) What do clients mention in their reviews of the company and its products/services?

b) What are the company's mission and vision statements and do I support them? c) When was the company founded and how has it evolved over the years? d) What does the company seem to value most, and how does it treat its employees? e) Who are the key players touted on the company's website? f) What do clients mention in their reviews of the company and its products/services?

Managers need conceptual skills, which are defined as the... a) possession of job-specific knowledge needed to perform well in a specialized field. b) ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together. c) ability to work well in cooperation with other people to get things done.

b) ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together.

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business. a) e-business; cloud computing b) e-commerce; e-business c) cloud computing; e-commerce d) e-business; e-commerce

b) e-commerce; e-business

An organization's internal stakeholders consist of a) stockholders with more than a 5% share in the company. b) employees, owners, and the board of directors. c) anyone with an interest in the business, including customers, suppliers, and the local community.

b) employees, owners, and the board of directors.

A ______ organization's purpose is to make money by offering products or services. a) nonprofit b) for-profit c) mutual-benefit d) nongovernmental

b) for-profit

An organization's macroenvironment is also known as its _____ environment. a) fixed b) general c) external d) internal

b) general

(Select all that apply) A company's external environment consists of which two environments? a) internal b) general c) service d) task

b) general d) task

The total quality management viewpoint emphasizes a) producing and delivering an organization's products or services more effectively. b) infusing concepts of quality throughout the whole organization in a way that will deliver quality products and services to customers. c) that a manager's approach should vary according to the individual and the environmental situation.

b) infusing concepts of quality throughout the whole organization in a way that will deliver quality products and services to customers.

Issues with the classical viewpoint include that it: (select all that apply) a) is especially behavioral b) is overly mechanistic c) views humans as cogs in a machine d) fails to account for the importance of human needs e) is too difficult to use and has fallen out of favor in modern times

b) is overly mechanistic c) views humans as cogs in a machine d) fails to account for the importance of human needs

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____. a) diminishing inventory levels b) labor shortages c) more automated jobs d) high inflation rates

b) labor shortages

Quality control and quality assurance are two strategies a company can use to ensure _____. a) profits b) quality c) efficiency

b) quality

Evidence-based management focuses on bringing _____ to the decision process. a) assurance b) rationality c) systems d) control

b) rationality

The Six Sigma approach relies on _____ to help improve manufacturing processes. a) qualitative analysis b) statistical analysis c) customer feedback d) competitor feedback

b) statistical analysis

_____ management focuses on managing the production and delivery of an organization's products or services more effectively. a) Behavioral b) Qualitative c) Operations d) Human relations

c) Operations

(Select all that apply) What are the two branches of quantitative management? a) Administrative management b) Behavioral science c) Operations management d) Management science

c) Operations management d) Management science

According to the study cited in the text, what are the three largest gaps in career readiness employers see in college students applying for employment? (Select 3 options.) a) Motivation to learn b) Diversity and inclusion c) Organizing/evaluating information d) Written communication e) Critical/analytical thinking

c) Organizing/evaluating information d) Written communication e) Critical/analytical thinking

Which of the following statements is true about the financial rewards of being a manager? a) The compensation of the CEO of the largest companies is capped at $12 million. b) Few CEOs make more than $300,000 a year. c) Some middle-level managers make more than $100,000 a year. d) Lower-level managers typically make between $50,000 and $135,000 a year.

c) Some middle-level managers make more than $100,000 a year.

Managers often use a(n) _____ approach when making organizational decisions - using financial performance such as profit as the best definition of what constitutes an ethical choice for the company. a) moral-rights b) individual c) utilitarian d) justice

c) utilitarian

Which of the following defines an organization? a) A group formed by people who are seeking friendship or common interests. b) A large number of people gathered together. c) Two or more people who share interests, hobbies, or collective goals. d) A group of people who work together to achieve some specific purpose.

d) A group of people who work together to achieve some specific purpose.

__ are the people, money, information, equipment, and materials required to produce an organization's goods or services. a) Processes b) Outputs c) Feedback d) Inputs

d) Inputs

According to free-market economist Friedman, what is the only social responsibility of a business? a) Corporate philanthropy b) Being a good global citizen c) Environmental sustainability d) Making profits

d) Making profits

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______. a) innovation b) efficiency c) response d) advantage

d) advantage

The organizing function of management is characterized by... a)setting goals and deciding how to achieve them. b) monitoring performance, comparing it with goals, and taking corrective action as needed. c) motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals. d) arranging tasks, people, and other resources to accomplish the work.

d) arranging tasks, people, and other resources to accomplish the work.

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed. a) leading b) planning c) organizing d) controlling

d) controlling

Corporate _______ is the system of company oversight designed to ensure that the interests of owners and other stakeholders are protected. a) administration b) regulation c) supervision d) governance

d) governance

Setting goals and figuring out how to achieve them describes the _____ function of the management process. a) leading b) controlling c) organizing d) planning

d) planning

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of managing for _____. a) information technology b) diversity c) globalization d) sustainability

d) sustainability

The types of job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers. a) teaching b) conceptual c) people d) technical

d) technical

Administrative management is concerned with managing ________. a) external vendors b) company assets c) individual workers d) the total organization

d) the total organization