MGT 305 Quizzes Chap 1, 5, 12, 11, 15

intrinsic

An intrinsic reward is the satisfaction, such as a feeling of accomplishment, that a person receives from performing the particular task itself. An intrinsic reward is an internal reward; the payoff comes from pleasing yourself.

distributive

Distributive justice reflects the perceived fairness of how resources and rewards are distributed or allocated, according to equity theory.

job enrichment

Employees are given more responsibility such as taking on chores that would normally be performed by their supervisors. Consists of building into a job such as motivating factors as responsibility, achievement, recognition, stimulating work, and advancement.

Encoding

Encoding is translating a message into understandable symbols or language

Encoding means interpreting and trying to make sense of a message.

False

The unofficial communication system of the informal organization, a system of gossip and rumor, is known as jargon

False

When you encounter a medium barrier, the recipient of the message doesn't respond enough

False When you encounter a medium barrier, the communication channel is blocked

Gamma Manufacturing employs some of the top professionals in its field, and because of their skills and experience, Gamma is highly efficient and outperforms its competitors. Gamma Manufacturing has a(n) ____ over its competition.

competitive advantage

The communication advantages of social media use by businesses can best be summarized as

connectivity

What are the 4 perceptives on motivations?

content, process, job design, & reinforcement.

According to the integrated model, motivation is affected by both personal factors and ________ ones.

contextual

All of the following are informal aspects of the workplace

culture, personalities, values, conflicts

According to equity theory, which type of justice reflects the perceived fairness of how resources and rewards are distributed or allocated?

distributive

Manuel, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Manuel is a(n) ____ manager

effective

When one department store authorized thousands of its sales clerks to handle functions normally reserved for store managers, such as handling merchandise-return problems and approving customers' checks, they gave them more responsibility, a job _________ technique.

enrichment

According to Victor Vroom, the three primary elements that determine how willing an employee is to work hard at tasks important to an organization are

expectancy, instrumentality, and valence.

vision statement

expresses what the organization should become, where it wants to go strategically

Which type of communication is highest in media richness?

face-to-face

A person's emotional stability refers to how intellectual, imaginative, curious, and broad-minded he or she is.

false

Efficiency and effectiveness mean using resources—people, money, raw materials, and the like—wisely and cost-effectively.

false

Reinforcement theory attempts to explain behavior change by suggesting that behavior with negative consequences tends to be repeated, whereas behavior with positive consequences tends not to be repeated.

false

The planning/control cycle is an order planning system in which employees work with customers to plan orders and discuss delivery times.

false

Operational goals are set by and for

first-line managers and are concerned with short-term matters associated with realizing tactical goals.

What is the halo effect?

form an impression of an individual based on a single trait.

When physically attractive people are also assumed to be smarter and nicer, which perception distortion has occurred?

halo effect

All of the following are informal aspects of the workplace EXCEPT

hierarchy

What are the formal aspects of the workplace?

hierarchy, goals, policies, and structure.

The owners of a local deli routinely try to develop new menu items and seek better ways of helping their customers; this is an example of

innovation

Margot enjoys reading to the Kindergarten class at the local elementary school and tutoring math in the third-grade class. She is also a Girl Scout leader with a small group from the same school. How would you describe the feeling she receives from these activities?

intrinsic

What is self-efficacy?

is a belief in one's personal ability to do a task

At Flat Rock Real Estate, employees work together to achieve the company goals and purposes. This group of employees

is an organization

Omar works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Omar is

managing

Decoding

means interpreting and trying to make sense of a message

The telephone you use to speak to another person is an example of which part of the communication process?

medium

Which type of communication is Lowest in media richness?

newspaper

Samantha is the return desk coordinator in a department store, and she has set a goal this month of finishing her daily office work quicker so she can assist at the Return Desk earlier in the morning. She knows this will also help decrease theft, which will assist the company in achieving its goal of decreasing costs. Samantha's goal of finishing her office work quicker is a(n)

operational goal

To help maintain a competitive advantage, the emphasis for most companies is on

production efficiency

An organization should adopt planning and strategic management to

provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage.

Why should an organization should adopt planning and strategic management?

provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage.

A person's openness to experience

refers to how intellectual, imaginative, curious, and broad-minded he or she is

When much of her work was automated with a new computerized system, Louisa became unsure of her ability to do her job. Melody, her boss, has been mentoring her to improve her

self-efficacy

Empathy and organizational intuition are a part of which emotional intelligence (EI) trait?

social awareness

When building a new residential development or mall, a national real estate organization typically does not remove many trees, basing its decision on the belief that natural resources are limited, and we need to not compromise the ability of future generations to meet their own needs. This management philosophy is known as

sustainability

Which of the following communication styles do women NOT use as much as men?

talk over others

What is jargon?

the specialized language of a profession

What is the grapevine?

the unofficial communication system of the informal organization, a network of gossip and rumor.

Which of the following is a motivating factor according to Herzberg's two-factor theory?

the work itself

Motivating factors include

the work itself, as well as achievement, recognition, responsibility, advancement, and growth.

effective

to achieve results, to make the right decisions, and to successfully carry them out so they achieve the organization's goals.

efficient

to use resources like people, money, and raw materials wisely and cost-effectively. To achieve results, to make the right decisions, and to successfully carry them out so they achieve the organization's goals.

Autonomy describes the extent to which a job allows an employee to make choices about scheduling different tasks and deciding how to perform them.

true

Low self-efficacy is associated with learned helplessness, the debilitating lack of faith in one's ability to control one's environment.

true

Ricardo is a district manager who oversees several store managers in a national chain of department stores. Ricardo reports directly to the vice president of stores and marketing, a member of top management. Ricardo is a middle manager.

true

Role ambiguity occurs when a job description and criteria for promotion are vague.

true

Taylor, a district manager for a retail pharmaceutical store, asked his store managers for their store goals next year. Zoe, one of the store managers, said, "I am going to increase my market share significantly next year by visiting doctors' offices." Taylor then responded to Zoe with "Precisely how much are you going to increase your market share and by what date?" Taylor is asking Zoe to formulate a SMART goal.

true

According to expectancy theory, your ______ is low if you don't think a bonus or raise is going to be big enough to justify working evenings and weekends.

valence

A(n) ________ is the declaration that expresses what the organization should become and where it wants to go strategically

vision statement

Stark Knives has been manufacturing excellent cutlery for over 50 years. Management wants to hang a banner in the employee break room with their mission statement. Which of the following statements would be on that banner?

"We will always provide the highest-quality cutlery at the lowest cost to our customers and always give honest, winning customer service, thereby earning a fair profit for our stakeholders."

Which of the following is an attribute of good listeners?

They paraphrase or summarize what the speaker has said.

Noah is more apt to point out all the reasons why something won't work, yet he rarely poses any solutions. This can go on for days at a time. As his manager, you are working with him to accept developmental feedback. Why might this be challenging?

He is a complainer

________ is NOT included in the four major perspectives on motivation.

Job satisfaction

Which of the following is a good tip for being an effective writer?

Keep it simple; use short words, sentences, and phrases

___________ is(are) defined as those stable psychological and behavioral attributes that give you your identity.

Personality

________ is setting goals and deciding how to achieve them

Planning

What are the four key skills of being open-minded?

Question your beliefs. Pause and seek feedback. Watch for communication blocks. Check the accuracy of your past judgments and predictions.

It is important to keep an open mind and suspend judgement when developing a proactive learning orientation. Which of the following is not a key skill that would demonstrate your open-mindedness?

Show your emotions and challenge tasks

What does SMART goals stand for?

Specific, Measurable, Attainable, Results-oriented, and has Target dates

Valence

Valence is value, the importance a worker assigns to the possible outcome or reward. Your valence might be low because you don't think the bonus or raise is going to be high enough to justify working evenings and weekends.

Which of the following is an example of downward communication?

a manager's feedback about a subordinate's performance

A goal is

a specific commitment to achieve a measurable result within a stated period of time

Mr. Gonzalez, the sales manager, told his sales team that he wanted them to write down their work goals for the year. To help his team achieve their stated goals, the next thing that he should ask for are each team member's

action plan

"I'm going to buy a Ford to support the U.S. auto industry" is an example of which component of attitude?

behavioral