MGT 310- Ch 8

Divisional

Characterized by: All functions Strengths: Wide Variety Weaknesses: Managers Not Specialists Appropriate for: Unstable Environment

What word refers to assigning tasks to a subordinate?

Delegation

What can Francisco do to possibly solve the issue at hand?

Develop First National Bank into an integrated organization.

What units deal directly with the organization's primary goods and services by making things, selling things, or providing customer service?

Line departments

One of the main responsibilities of the top management team is oversight of the firm, also known as Blank______.

corporate governance

Carrying out the many tasks within a company requires specialization and division of labor, which create Blank______.

differentiation

The degree to which different organizational units work together and coordinate their efforts is called Blank______.

integration

Many of the potential disadvantages of the matrix form are due to Blank______.

its violation of the unity-of-command principle

Capitalizing on the intellect and experience of the organization's human assets to increase collaboration and effectiveness is referred to as Blank______.

knowledge management

Sanaa is a manager at a company and is planning to start a new project. There are different steps to the project that must be split among various departments Sanaa oversees. Figuring out this process is known as Blank______.

division of labor

In a Blank______ approach to departmentalization, technical specialists are relatively free of administrative work.

functional

In a Blank______ organization, departments are specialized and grouped according to business functions and the skills they require.

functional

A common problem in a hierarchy is for people to have more Blank______ than Blank______.

responsibility; authority

Six steps of effective delegation

1.Define goal 2.Select person 3.Solicit views 4.Give authority, time and resources for task 5.Schedule Checkpoints for Reviewing Progress 6.Follow through by discussing progress

Employees are expected to perform a job and report upward on the status and quality of their performance, and managers have the right to take corrective action when necessary. What concept does this describe?

Accountability

Top management teams meet regularly with the Blank______ and assist in making decisions.

CEO

What are the responsibilities of the board of directors who oversee an organization? (Check all that apply.)

Ensuring ethical and legal conduct Determining the firm's strategic direction Selecting the chief executive officer (CEO)

True or false: Boards made up of strong, independent outsiders are more likely to make big mistakes.

False

Based on what you've learned about Freshii, which of the following would most likely be true?

Freshii decentralizes decision making.

To cope with high uncertainty and heavy information demands, managers can use which two general strategies? (Check all that apply.)

Increase the capacity to handle more information. Reduce the need for information.

What are two techniques managers can use to increase information-processing capability?

Invest in information systems. Create horizontal relationships.

Branch managers at First National Bank report to both a retail banking manager and a central operations officer. One of the managers is focused on sales and the other on control measures. What type of organizational structure does this most closely resemble?

Matrix

Which organizational structure features dual reporting relationships in which some managers report to two superiors?

Matrix

What is the process in which different individuals and units perform specific parts of the larger task?

Specialization

What constrains actions and integrates various units by regulating what people do?

Standardization

What establishes common operating procedures that become routine and remain in place over time?

Standardization

Which statement about coordination by plan is true?

Units have some freedom and flexibility in how they work as long as they meet deadlines.

Martika reports to her manager, who reports to a section chief, who reports to a regional director, who then reports to the CEO. This organizational structure is known as Blank______.

a hierarchy

Among the advantages of delegation is the fact that it allows managers to

accomplish more than they could alone.

Which of the following depicts the positions in a firm and the way they are arranged?

an organization chart

As head of the accounting department, Martina uses her Blank______ to assign clients to each of her staff accountants.

authority

The CEO's power is derived from the Blank______.

board of directors

A person who assembles and coordinates participants in a network is referred to as a(n) Blank______.

broker

At Barney's Bats, Inc., top managers make all the decisions and pass them down to lower levels for implementation. Barney's Bats can be described as a(n) ______ organization.

centralized

The board of directors for SmartSavers, a nationwide chain of grocery stores, has decided that beginning January 1 of next year, the company will no longer sell tobacco products. This decision is an example of

corporate governance.

Fran's Follies is a nationwide party-supply company. The company is grouped into west coast, central, and east coast regions. Each region is self contained in that each region has its own marketing department, human resources department, and so on. Fran's Follies is a(n) Blank______ organization.

divisional

Which of the following are possible disadvantages of the matrix structure? (Check all that apply.)

dual bosses managers jockeying for power difficulty with accountability

The authority levels of the organizational pyramid are commonly called the organization's Blank______.

hierarchy

The biggest advantage of the matrix form is in its

high degree of flexibility

The pressure to consolidate costs and be faster to market have resulted in increased usage of the Blank______ form.

matrix

Traditionally, an individual's authority is a function of his or her

position.

In a Blank______ division of a divisional organization, all functions that contribute to a given product are organized under one manager.

product

Davontae works in accounting, and Shasta works in human resources. They work for the same company but have different tasks and work for different departments. This is known as Blank______.

specialization

Freshii has only seven key departments that work in an open environment. This organizational structure helps increase the ________ of decision making.

speed

Organizations use formalization to help improve coordination and eliminate uncertainty in Blank______ situations.

stable

Authority is defined as the

the legitimate right to make decisions and to tell people what to do

Functional

Characterized by: Each Function Strengths: Specialization Training Weaknesses: Functional Integration Appropriate for: Stable Environment

When interdependent units are required to meet deadlines and objectives that contribute to a common goal, it is known as

coordination by plan

Gabriela is a manager with a staff of 20 employees. Gabriela gives assignments to her employees, and the employees must follow her orders. Gabriela has Blank______.

formal position authority

To improve coordination, organizations may rely on Blank______, which is the presence of rules and regulations governing how people in the organization interact.

formalization

When Lori has been assigned to handle the registration at a conference but is not able to make decisions regarding this task, it means that she has been given Blank______ for this particular task.

responsibility

A wide span of control is best when

the work is clearly defined.

For the matrix form to work, it is crucial that Blank______.

there is effective collaboration

What are some reasons for the resurgence of the matrix form today? (Check all that apply)

Pressures to consolidate costs Need to be faster to market

means that a person is supposed to carry out an assigned task.

Responsibility

Seth, a manager, delegates a task to his subordinate Liza. Who has the ultimate responsibility and accountability to higher-ups for the task in question?

Seth

Samantha does not get a positive response from her team during the meeting about the Arcadian project—indicative of less-than-effective delegation. Which one of the following steps in the delegation process did Samantha probably ignore leading to this response from her team?

Solicit the subordinate's views about the suggested approaches.

Which statement about networks is true?

They are quick to respond to threats and opportunities.

What are three coordination methods? (Check all that apply)

Coordination by plans Coordination by standardization Coordination by mutual adjustment

Which of these often contribute to a person's informal authority? (Check all that apply.)

Personal qualities Expertise Experience

Which statement is true of networks?

They are flexible and innovative.

Fun-Time Novelties, makers of stickers and other party favors, has seen remarkable growth in the last few years. This has required managers such as Celine, head of shipping for the company, to assign tasks to subordinates. Celine is making use of a process known as

delegation.

Large corporations have boards of directors that are elected by Blank______.

stockholders

The authority vested in the board of directors is assigned to Blank______.

the CEO

Which of the following are accomplished through effective delegating? (Check all that apply.)

Leveraging of the manager's talent Increasing commitment of employees Leveraging of the manager's energy

In private business enterprises, the Blank______ has ultimate authority over the organization.

owner

What is occurring when a manager expects the subordinate to perform a job and takes corrective action when the subordinate fails to do so?

Accountability

Which statement about network organizations is true?

They are webs of relationships among many firms.

If responsibility and authority were more ________ at Quantum Gaming, then Samantha could probably have given her team more definitive answers to their requests.

decentralized

Tyrell is a manager. He assigns a task to one of his subordinates. Tyrell is Blank______.

delegating

CEOs share their Blank______ with other key members of the top management team.

authority

A big advantage of Blank______ is that it helps managers develop effective subordinates by giving the subordinate a more important job.

delegation

Most executives today believe that Blank______ in a hierarchical structure create a more efficient, fast-acting, and cost-effective organization

fewer layers

A wide span of control builds a(n) Blank______ organization.

flat

Narrow spans of control build Blank______ organizations.

tall

What do horizontal processes accomplish?

They foster coordination between units.

Because it involves getting work done through others, Blank______ is perhaps the most fundamental feature of management.

delegation

Delegation is fundamental to management and is important at Blank______ hierarchical levels.

All

For years, the Atlantic Tool Company maintained all operations—purchasing, marketing, etc.—in its Charlotte, North Carolina, headquarters. However, as a result of sustained growth in the company's market, Atlantic has established facilities in three other cities. Each of these has its own purchasing and marketing departments, and each oversees its respective region of the country. In other words, Atlantic has changed from a ________ structure.

functional to a divisional

In the study by Lawrence and Lorsch, companies in complex, dynamic environments developed Blank______ levels of differentiation.

high

When top executives of ABC corporation sit on the ABC corporation's board of directors, they are called Blank______.

inside directors

The pressure to consolidate costs and be faster to market have resulted in increased usage of the____form

matrix

Matrix

Characterized by: Hybrid Form Strengths: Collaboration Weaknesses: Two Bosses Appropriate for: Consolidate Costs

Which of these are typically included in the top management team? (Check all that apply.)

Chief executive officer (CEO) Chief financial officer (CEO) President

What procedures link the various parts of the organization to achieve the organization's overall mission?

Coordination

What is the term that describes the oversight of the firm by its executive staff?

Corporate governance

What are two specific techniques managers can use to reduce the need for information?

Create self-contained tasks. Create slack resources.

Which of these help create organizational differentiation? (Check all that apply.)

Division of labor Job specialization

Which of these are advantages of the functional approach to departmentalization? (Check all that apply.)

Economies of scale can be realized. Performance standards are better maintained. Monitoring of the business environment is more effective.

True or false: Differentiation is an aspect of the organization's external environment created by job rotation and the division of labor.

False

What is generally the primary means of running an organization, which is exemplified by orders that a boss gives to a lower-level employee to carry out?

Formal position authority

Which of these are horizontal processes that may be used to increase the organization's information-processing capability? (Check all that apply.)

Liaison roles Direct contact Task forces

What type of departments are responsible for making things, selling things, or providing customer service?

Line departments

Which of these are advantages of the product approach to departmentalization? (Check all that apply.)

Product managers have significant autonomy. People have a full-time commitment to a particular product line. Product managers have more control.

Jane owns Larry's Barbecue. She hired someone to make administrative and personnel decisions for the business in her absence, who reports directly to her. This new manager's ability to act in the owner's absence is referred to as Blank______.

authority

The legitimate right to make decisions and to tell other people what to do is referred to as Blank______.

authority

The approach to organizational integration that relies on feedback and discussions to figure out how to approach problems and develop solutions that are agreeable to everyone is known as Blank______.

coordination by mutual adjustment

Although the members of Samantha's team are not happy about the increased demands, they understand the reason is to meet the deadlines of the project. Under a system using the ________ method, teams can modify and adapt their actions as long as they meet the deadlines.

coordination by plan

Even though he is the newest and lowest-ranking employee at Scientific Consulting, Lorenzo holds three graduate degrees and reports directly to the company president. Given these facts, Scientific Consulting is probably a ________ organization.

decentralized

When decision making is spread to lower levels throughout an organization, it is considered highly ______.

decentralized

Freshii headquarters uses a flat organization, which means decision making is more

decentralized.

The first step in the delegation process is

defining the goal

Which of the following is created through division of labor and job specialization?

differentiation

The division of work into different tasks assigned to different people or groups is known as Blank______.

division of labor

Departmentalization that groups units around products, customers, or geographic regions refers to a(n) Blank______ organization.

divisional

Samantha's team is made up of three employees, all of whom do different functions (programming, animation, and modeling/designer) but work together on a team for specific products such as this Arcadian game. Which type of organizational structure does this represent?

divisional

Dynamic networks are appropriate when much of the work can be

done independently by experts

A very flexible version of the network organization is the Blank______ organization, composed of temporary arrangements among members that can be assembled to meet a changing competitive environment.

dynamic network

An advantage of the product approach to departmentalization is that it Blank______.

empowers product managers to have autonomy and make decisions

As head of her department, Veronica has a written policy regarding office dress codes. This is an example of

formalization.

An organization with departmentalization according to specialized activities, such as production, marketing, or human resources, is called (a) Blank______organization

functional

Reducing the need for information and increasing the firm's capacity to handle more information are two ways that managers cope with

high uncertainty and heavy information demands

Which are advantages of matrix organizations? (Check all that apply.)

higher degree of adaptability higher degree of shared information

Kota has the same job title and duties as many others in his group, but everyone goes to him if they need help with their computers or any technical issues. Kota has Blank______.

informal authority

As a marketing representative for the Jenner & Parris Company in the state of Georgia, Denise has two immediate supervisors, one in the company's marketing department and another in its Southeastern division. Jenner & Parris is most likely a ________ organization.

matrix

Which type of manager will struggle most with a culture which actively promotes delegation?

micromanager

Among the ways that companies can achieve organizational integration is through coordination by

mutual adjustment.

A collection of independent, mostly single-function firms that collaborate to produce a good or service is called a Blank______ organization.

network

A collection of independent, mostly single-function firms that collaborate to produce a good or service is called a ________ organization.

network

A collection of independent, mostly single-function firms that collaborate to produce a good or service is called a____organization

network

Play Ball, Inc. began business by making shoes for athletes. It soon expanded and now manufactures and distributes clothing, sporting equipment, and protective sports gear worldwide. It is departmentalized by athletic equipment, shoes, and clothing. Play Ball utilizes a Blank______ organizational structure.

product

To cope with high uncertainty and heavy information demands in today's environments, managers can either increase the capacity to handle more information or

reduce the need for information.

An organization chart is a visual representation of the Blank______. (Check all that apply.)

reporting structure of the firm various activities carried out by different individuals

When a manager assigns an employee a new task, that task is then the employee's Blank______.

responsibility

Mary has five employees who report directly to her. This number of employees is known as her Blank______.

span of control

Which term refers to the number of people who report to an individual manager?

span of control

Randal Robinson works in Research and Development (R&D) for MNOP Corporation. Therefore, Randal works for a Blank______ department, rather than a line department.

staff

Research, legal, accounting, and human resources are examples of ________ departments.

staff

Units that provide specialized or professional expertise to support line departments are referred to as Blank______ departments.

staff

Creating self-contained Blank______ refers to changing from a functional organization to a product or project organization and giving each unit the resources it needs.

tasks

Nikki Bowles, recently promoted to a frontline management position, quickly learned that her manager, Tim Davis, would often delegate decision making to her. Tim told her, "I want you to make as many decisions at your level as possible, because

you deal directly with problems and opportunities and thus have the most relevant information."

Which statements are true about an organization chart? (Check all that apply.)

An organization chart depicts the level of authority and responsibility assigned to the positions in a company. An organization chart provides a picture of the reporting structure of a company. An organization chart depicts the arrangement of positions in a company.

What concept means that the person has the power and the right to make decisions, give orders, draw on resources, and do whatever else is necessary to fulfill the responsibility?

Authority

Which of these are roles that brokers perform to aid integration and coordination in a network structured organization? (Check all that apply.)

Designer role Nurturing role Process engineering role

What concept means the organization is composed of many different units that work on different kinds of tasks and use different skills and work methods?

Differentiation

What tends to be high when an organization has many subunits and many kinds of specialists who think differently?

Differentiation

Which statements are true regarding product departmentalization? (Check all that apply.)

It can be expensive. It results in a duplication of effort. It is difficult to coordinate across product lines.

Which statements are true about a matrix organization? (Check all that apply.)

It is a hybrid form of organization. Some employees have two bosses. Functional and divisional forms overlap.

Which statement about coordination is true?

It is critical in a differentiated company.

For what reasons are organizations moving to a flatter organizational structure with fewer layers? (Check all that apply.)

It is more cost effective. It creates a fast-acting organization. It is more efficient.

Francisco's subordinates are clashing over the fact that Dean believes in ________ authority while Charlotte is advocating for ________ authority.

centralized; decentralized

The individual at the top of the organizational pyramid who is personally accountable to the board and to the owners for the organization's performance is the

chief executive officer.

In the matrix form, a(n) Blank______ process, in which the manager and participants develop a shared sense of ownership for the work they are doing, will generate better ideas, participation, and commitment to the project and its outcomes.

collaborative

Rosa Saenz, CEO of Northwest Consulting, Inc., told her executive team, "Our strategic plan assumes that we will continue to use the matrix structure because, when managed well, the matrix structure can speed decisions and cut costs. However, in your staff training, particularly for new employees, continue to emphasize that one of the disadvantages of the matrix structure is that

conflict and stress can exist for employees who must manage a dual reporting role."

An approach that involves feedback and discussions to jointly figure out how to approach problems and devise solutions that are agreeable to everyone is known as Blank______.

coordination by mutual adjustment

A disadvantage of product departmentalization is that Blank______.

it is difficult to coordinate across product lines and divisions