MGT 3120 chapter 5

A _____ is a single-use plan encompassing a variety of projects or activities. 1. program 2. rule 3. policy 4. project 5. procedure

1. program A program is a single-use plan encompassing a range of projects or activities.

A(n) ________ is the declaration that expresses what the organization should become and where it wants to go strategically. 1. vision statement 2. objectives statement 3. code of ethics 4. management code 5. mission statement

1. vision statement A vision statement expresses what the organization should become, where it wants to go strategically.

A music teacher asked her students to set a really hard goal, such as increasing their practice time by 10 hours per week, which would cause her students to reach beyond what they think is possible. This is known as a(n) 1. mission statement. 2. stretch goal. 3. strategic goal. 4. MBO plan. 5. growing goal.

2. stretch goal. If you have outsize ambitions, you might set yourself a really hard goal (e.g., increase study time 50 percent)—what's known as a stretch goal, or "stretching yourself beyond what your mind might think is safe," according to one definition from Richard Branson, founder of Virgin Atlantic airlines.

Operational planning must be completed by first-line managers every ____, and tactical planning is done by middle management every 1. year; 2 to 10 years. 2. 6 to 24 months; 1 to 52 weeks. 3. 1 to 52 weeks; 6 to 24 months. 4. 1 to 12 weeks; year. 5. year, if necessary; 1 to 90 days.

3. 1 to 52 weeks; 6 to 24 months. First-line managers do operational planning, which means they determine how to accomplish specific tasks with available resources within the next 1 to 52 weeks. Tactical planning by middle management, where the managers determine what contributions their departments or similar work units can make with their given resources, must be done during every 6 to 24 months.

Donna is the service desk coordinator in a department store, and she has set a goal this month of finishing her daily office work quicker so she can assist at the Service Desk earlier in the morning. She knows this will also help decrease theft, which will assist the company in achieving its goal of decreasing costs. Donna's goal of finishing her office work quicker is a(n) 1. strategic plan. 2. strategic goal. 3. operational goal. 4. tactical plan. 5. operating plan.

3. operational goal Operational goals are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.

A ______ is a standing plan that designates specific required action. 1. procedure 2. industry standard 3. rule 4. policy 5. certified procedure

3. rule A rule is a standing plan that designates specific required action.

_______ are goals set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals. 1. Lower-level objectives 2. Front-line goals 3. Tactical goals 4. Supervisory objectives 5. Operational goals

5. Operational goals Operational goals are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.

Quality Vacuum has been manufacturing excellent vacuum cleaners for over 50 years. In the employee break room is a banner that reads, "We will always provide the highest-quality vacuums at the lowest cost to our customers and always give honest, winning customer service, thereby earning a fair profit for our stakeholders." This statement is Quality Vacuum's 1. heart pact. 2. objective statement. 3. vision statement. 4. code of ethics. 5. mission statement.

5. mission statement. A mission statement expresses the purpose of the organization. Whether the organization is for-profit or nonprofit, the mission statement identifies the goods or services the organization provides and will provide. Sometimes it also gives the reasons for providing them (to make a profit or to achieve humanitarian goals, for example).

The planning/control cycle is an order planning system in which employees work with customers to plan orders and discuss delivery times.

False In the planning/control cycle, managers take corrective action by correcting deviations in the plan being carried out or by improving future plans (see Figure 5.5).

Prior to opening his business, Sal, the owner of The Italian Kitchen, is writing a document that explains the reason for his business. This statement would be a part of his mission statement.

True An organization's reason for being is expressed in a mission statement.