MGT 320 EXAM 3

________ is a person who sees the need for and fights for productive change in an organization.

An idea champion

________ refers to the economic value of the combined knowledge, experience, skills, and capabilities of employees

Human capital

________ is the application of motivational theories to the structure of work for improving productivity and satisfaction.

Job design

Multicultural teams are:

More difficult to manage.

The ________ follower exhibits neither critical, independent thinking nor active participation.

Passive

Chris, a new employee, seems open-minded, persistent, original, independent, and curious. He may be described as which of the following?

a creative individual

Level 5 Leadership is:

building enduring greatness through personal humility and professional will.

Which of the following is a systematic process of gathering and interpreting information about the essential duties? a. A realistic job preview b. A job listing c. A job analysis d. A job requirement e. A job description

c. A job analysis

Which of the following is NOT one of the three key elements of a strategic approach to human resources management? a. employees are viewed as assets b . human resource management is a process of matching the correct human resources approach with the organization's goals c. all of these are key elements of a strategic approach to human resources management d. all managers are human resource managers e. none of these are key elements of a strategic approach to human resources management

c. all of these are key elements of a strategic approach to human resources management

Ross is Delores' supervisor. He has told her more than once that he may fire her if she does not engage in sexual activity. This type of sexual harassment would be categorized as which of the following?

coercion with threat of punishment

The term ________ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

compensation

A tool that identifies problems or areas needing improvement in the corporation's culture is called a:

cultural audit

The ability to interact effectively with people of different cultures is called:

cultural competence

Which of the following is NOT characteristic of the "new social contract" between employer and employee? a. creative development opportunities b. focus on employability c. challenging assignments d. job security e. lateral career movement

d. job security

All of the following are inborn dimensions of diversity EXCEPT: a. physical ability b. race c. gender d. religious beliefs e. age

d. religious beliefs

Groups based on social identity, such as gender or race, which are organized by employees to focus on concerns of employees from that group, are known as:

employee affinity groups.

Matt hates everything about his job. The only reason he continues to work at the library is the excellent benefits package. Matt is motivated by:

extrinsic rewards.

Bernetta is a manager at Winans International. She is very friendly and extremely respectful of her subordinates' welfare. She can be described as:

high in consideration

Process theories

how people select behavioral actions to meet their needs and determine whether their choices were successful. Important perspectives in this area include goal-setting, equity theory, and expectancy theory.

The inclusive definition of diversity:

includes all the ways employees are different.

The tendency to place the primary responsibility for one's success or failure either within oneself or on outside forces is referred to as:

locus of control

At the announcement of new organizational change some of the employees fear they will lose power with the proposed changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting?

self interest

A ________ leader transcends self-interest to serve others and the organization.

servant

Rigid, exaggerated, irrational beliefs associated with a particular group of people refers to:

stereotyping.

According to the expectancy theory, ________ affect the conscious choices that people make about their motivation.

valence, expectancy, and instrumentality

In general, early research found a ________ relationship between personal traits and leader success.

weak

matching model

A human resources approach in which the organization and the individual attempt to match each other's needs, interests, and values.

ERG Theory

A modification of the needs hierarchy that proposes three categories of needs: existence, relatedness, and growth.

Recruiting

Activities or practices that define the desired characteristics of applicants for specific jobs. Sometimes called talent acquisition.

Which of the following is an example of an intrinsic reward? a. A pay raise b. A bonus c. A promotion d. A pat on the back from your boss e. An employee's feelings of self worth

An employee's feelings of self worth

The three generation workforce refers to which three generations?

Baby Boomers, GenY-ers, and Gen X-ers

Soon men as compared to women in the workforce will:

Be smaller

________ leaders are often less predictable.

Charismatic

What created the EOOC?

Civil Rights Act

Martin is manager at Anderson Arches, Inc. Hersey and Blanchard would consider most of his subordinates highly ready. Based on this, which of the following leadership styles is best for Martin?

Delegating

________ innovation refers to innovations in products, services or processes that radically change an industry's rules of the game for producers and consumers.

Disruptive

The ________ follower is both a critical, independent thinker and active in the organization.

Effective

EQ is the measurement of:

Emotional intelligence.

The delegation of power and authority to subordinate is referred to as:

Empowerment

________ means that people enjoy their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization

Engagement

Phillippa is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Phillippa is motivated by which category of needs.

Esteem

T/F: While we have many laws to prohibit discrimination, we have no laws to provide for the safety or health of workers on the job.

FALSE

T/F: Contingent workers are people who work on a permanent, full-time basis.

False

T/F: Extreme competitiveness, impatience, aggressiveness, and devotion to work are included in Type B behavior pattern.

False

T/F: Job reengineering means incorporating high-level motivators into the work, such as responsibility, recognition, and opportunities for growth

False

T/F: Leadership can replace management.

False

T/F: The most common type of training is vestibule training.

False

T/F: When the level of stress is high relative to a person's coping resources, stress can be a positive force, stimulating desirable change and achievement.

False

Ambidextrous approach

Incorporating structures and processes that are appropriate for Creative impulse and for the systematic implementation.

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction?

Increase the level of motivators

Which of the following is a major concern of leaders (as opposed to managers)?

Inspiring and motivating others

________ is defined as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities.

Organizational development

Which of these refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment?

Personality

What is Maslow's Hierarchy of Needs in Order?

Physiological, Safety, Belongingness, Esteem, and self-actualization

Which of the following statements best summarizes the law of effect?

Positively reinforced behavior tends to be repeated.

Expectancy theory

Proposes that motivation depends on individuals' expectations about their ability to perform tasks and receive desired rewards.

Affirmative action

Requires that employers take positive steps to guarantee equal employment opportunities for people within protected groups.

________ proposes that an individual's motivation can result not just from direct experience of rewards and punishments but also from thoughts, beliefs, and observation of other people's behavior.

Social Learning Theory

The ability to understand others and practice empathy is called:

Social awareness

Keys to self-awareness include

Soliciting feedback and using self-assessment

Bill tried to apply the job characteristics model to his workforce, but it only worked for some of his employees. Which of the following may be a reason why it did not work for everyone?

Some of the employees are low in the growth-need strength

________ is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual.

Stereotyping

________ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills.

Strengths

In the Blake and Mouton leadership grid, the most effective leadership style is ________ management

Team

human resource management (HRM)

The design and application of formal systems to ensure the effective and efficient use of human talent to accomplish organizational goals.

______ is based on an exchange process, in which followers are rewarded for

Transactional leadership

T/F: Expert power is one of the five sources of power.

True

T/F: Legitimate and reward powers are forms of position power.

True

T/F: Organizational change is defined as the adoption of a new idea or behavior by an organization.

True

T/F: Self management is the ability to engage in self-regulating thoughts and behavior to accomplish all your tasks and handle difficult or challenging situations

True

T/F: Self-efficacy is an individual's strong belief that he or she can successfully accomplish a specific task or outcome

True

T/F: Stereotypes are often based on false assumptions, anecdotal evidence, or impressions without any experience with a group.

True

A guide for managing your time includes all EXCEPT

Use emotional contagion

An evaluation that predisposes a person to act in a certain way is called a(n):

attitude

Positive reinforcement is the administration of a pleasant and rewarding consequence following a:

desired behavior

The hiring of applicants based on criteria that are not job-related is called:

discrimination

In equity theory, after a(n) ________ comparison in which they compare their outcomes to their inputs, employees make a(n) ________ comparison in which they compare their O/I ratio with the O/I ratio of a referent.

internal; external

Leadership is reciprocal because:

it occurs among people

People generally experience ________ when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, and when the employees like their co-workers.

job satisfaction

With ________ , compensation is linked to the specific tasks that an employee performs.

job-based pay

The ability to influence people toward the attainment of organizational goals is known as:

leadership

A(n) ________ program provides minorities and women with direct training expectations of the organization.

mentoring

Which approach should a manager take if the group has power over implementation and the group will lose out in the change?

negotiation

The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information is called:

perception

The opt out trend refers to:

qualified women voluntarily leaving the workforce.

Two leadership styles used by Fiedler in his contingency theory were:

relationship-oriented and task-oriented

The performance evaluation error in which the rater places the employee into a class or category based on one or a few traits or characteristics is called:

stereotyping

A type of OD intervention in which questionnaires on organizational climate are distributed and the results reported back to employees. This is referred to as which of the following?

survey feedback activities

Brothers Landscaping's top management is made up of older white males. Brothers Landscaping's management is comfortable with employees who are similar to them. Minorities at this company who wish to be promoted are likely to experience which of the following?

the glass ceiling effect

An employee selection approach in which the organization and the applicant attempt to match each other's needs, interests, and values is known as:

the matching model.