mgt 321 study guide
which of the following is an example of preferred wording for commenting on peer writing
I was confused by this example
which statement contains abstract or ambiguous language? a. antwon's email contains five mispelled words b. more thana 76% of the employees belong to a union c. at least eight associates submitted their expense reports after the deadline d. the customer service department received many complaints today.
a. Antwon's email contains five misspelled words
which of the following phrases is an example of effective feedback? a. when your slides were two hours late, I was concerned we might not make our team deadline b. no offense, but let's face it. you've been unprofessional c. as a result of your late work, a lot of people in this company don't want to work with you anymore. d. you are always a step behind everyone else e. I had to ask myself; what were you thinking?
a. when your slides were two hours late, I was concerned we might not make our team deadline.
which of the following is not considered a rich medium
which of the following is not a typical purpose of most business presentations? -explaining -motivating -persuading -reporting -enhancing
enhancing
which is not a function of the leader in a meeting?
ensuring that participants support their ideas with evidence.
if you believe you listeners are likely to be hostile to you or your message, your presentation will have to
establish your credibility and possibly quote others
a memorized speech helps you adapt to the audience and ensures that you don't omit supporting evidence
false
at work, your personal email is protected free speech, thus shielded from lawsuits
false
because individuals don't waste time interacting with others, they can usually accomplish more work
false
businesspeople in all cultures attach the same negative connotation to tardiness
false
groups should discourage debate about work issues because this prevents cohesive decisions being implemented on time
false
holding a meeting is more efficient than sending an email message for communicating routine information
false
if you are an inexperienced speaker, you should plan for many visual aids so the audience focuses on the aides, not you
false
the spread of english as a universal language of business has made intercultural understanding less important for managers
false
to build a level of trust and ease, team members should refrain from engaging in small talk at their initial meeting
false
to prepare for a team presentation, have each member practice individually and then respond as a group about suggested changes and improvements
false
when you make a presentation, avoid mentioning information that is likely to weaken your agrument
false
when you are involved in listening to a speaker, you
focus on the source of the content and evaluate its credibility
what is a question that is not part of the framework for ethical decision making
how likely am i to be discovered doing something unethical?
planning a meeting includes all but
including all department employees
____ communication occurs when peers within a department share ideas, coordinate activitives, and negotiate differences
lateral
when communicating with people from different cultures, you should
maintain formality, show respect, and speak clearly.
touching behavior is
not consistent from culture to culture
when communicating clearly across cultures what will you avoid using?
slang/jargon ambiguity euphemisms complex language
which of the following is not a barrier to communication
specific, concrete words
the ending of your presentation should:
summarize the main points of the presentation.
a company that handles online chat poorly may be doing more harm than good
true
a frequent problem of team-writing documents is the lack of one "voice" throughout the document
true
differences in how the sender and the audience assign meanings to the same word can become a communication barrier
true
dont start your presentation with an apology or an excuse
true
employees report major deficiencies in the written and oral communication skills of new employees
true
if you frown as someone speaks to you, you are providing the sender with your response about their message
true
proper logistics, including appropriate timing, location, and room setup, can enhance productivity of meeting
true
successful communication involves messages that are sent, received accurately, and understood
true
the communication skill we use the most is listening
true
using unbiased and neutral language, helps to promote fairness and makes no assumptions about any group of people
true
when your handouts contain complex data or extensive information that the audience should read as background before your presentation, distribute them as people enter the room prior to your speech
true
your conclusion should summarized the main points your presentation
true
