MGT 3303 Chapter 08: Managing Human Resources

Team training

teaches employees the skills they need to work together and helps them interact.

performance appraisal

the assessment of an employee's job performance.

recruitment

the development of a pool of applicants for jobs in an organization.

structured interview

the interviewer conducts the same interview with each applicant.

flexible benefit programs.

In this type of program, employees are given credits, which they "spend" by selecting individualized packages of benefits, including medical and dental insurance, dependent care, life insurance, and so on.

needs assessment

Managers conduct an analysis to identify the jobs, people, and departments for which training is necessary.

Job analysis

a tool for determining what is done on a given job and what should be done

management by objectives (MBO)

involves a subordinate and a supervisor agreeing in advance on specific performance goals (objectives).

development

involves teaching managers and professional employees broader skills needed for their present and future jobs.

labor relations

is the system of relations between workers and management.

selection

choosing from among qualified applicants to hire into an organization.

comparable worth

doctrine implies that women who perform different jobs of equal worth as those by men should be paid the same.

Orientation training

familiarizes new employees with their jobs, work units, and the organization in general.

360-degree appraisal

feedback is obtained from subordinates, peers, and superiors—every level involved with the employee.

. Human resources management (HRM)

focuses on activities that attract, develop, and motivate people at work—which are fundamental aspects of organizational and managerial life.

Diversity training

focuses on building awareness of diversity issues and providing the skills employees need to work with others who are different from them.

outplacement

the process of helping people who have been dismissed from the company to regain employment elsewhere.

arbitration

the use of a neutral third party, typically jointly selected, to resolve the dispute.

Training

usually refers to teaching lower-level employees how to perform their present jobs