MGT 3332 CH. 1

People who work in the field of operations should have skills that include both knowledge and people skills.

True

Service often requires relatively greater labor content when compared to manufacturing.

True

The greater the degree of customer involvement, the more challenging the design and management of operations.

True

Production systems with customized outputs typically have relatively:

Skilled workers

If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher:

Agility

Which of the following is not a characteristic of service operations?

Easy measurement of productivity

Goods-producing organizations are not involved in service activities.

False

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

False

Service operations require additional inventory because of the unpredictability of consumer demand.

False

Which is not an area of significant difference between manufacturing and service operations?

Forecasting demand

Marketing depends on operations for information regarding:

Lead time

Which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods?

Mass production

Buying goods or services instead of producing or providing them in-house is called:

Outsourcing

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management.

Outsourcing; supply chain

The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the:

Pareto phenonmenon

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

Sustainability