MGT 340

Some say the office culture today has become "too nice". which statement would not be heard in that type of setting?

"Can you believe that the boss expects us to stay late and does not even ask"

_______ is the process by which a company compares its performance with that of high-performing organizations.

Benchmarking

_____ is the idea that proposes that the ability of decision makers to be rational is limited by numerous constraints, such as complexity, time, cognitive capacity, value, skills, habits, and unconscious reflexes.

Bounded rationality

This is related to who makes important decisions in the organization

Centralization vs. decentralization.

Without this, the organization begins to drift and become disorganized.

Common purpose

The ____________ is a law that requires an extension of health insurance benefits after termination.

Consolidated Omnibus budget Reconciliation Act (COBRA)

Which of Porter's four competitive strategies is IKEA primarily embracing?

Cost-leadership

External Recruiting Disadvantages

Costs, known, increased

______ is the process of assigning managerial authority and responsibility to lower level managers and employees.

Delegation

Enjuba exists to better represent the quality and handiwork of the African people through fair trade that benefits the producers, customers, and society at large.

Establish the mission, vision, and values statements

Evan has a Bachelor's degree in ethics and human resources, and he has extensive experience working with employees and managers regarding ethics, especially in the area of ethical dilemmas. In his current position he has assisted extensively in determining if the company's decisions are both ethical and lawful. Which position in the company does Evan's background make him ideally suited for?

Ethics officer

Armando, CEO of a successful medical supply company, is constantly reading press releases, ads, and new articles about his competition. He regularly checks information about new competitive products and visits trade shows to study his competition. Armando is involved in

Evaluating opportunities

Bill and Vance intend to put their plan into place and implement it by overcoming any market resistance

Execute the strategies

External Recruiting Advantages

Experience, Likely, cause

Bill and Vance need to develop a one-to-five year strategy that communicated Enjuba's general goals as well as how the goals will be achieved.

Formulate corporate business, and functional strategies

Growth, stability, and defensive strategies are common

Grand strategies

In regard to decision making, which of the following statements reflects what research has found?

Groups make better decisions than most individuals acting alone.

Our product is targeted to young professionals under 35 years of age. That group is growing.

Opportunities

What is a sign that a group is suffering from groupthink?

Peer pressure makes members agree with the ideas of the people in the group.

Advantages of Group Decision Making

Pool, Different, Greater, Rationale, Promote

Internal Recruiting Disadvantages

Pool, Promotions, Creates

Disadvantages of Group Decision Making

Quicker, Loudest, Precedence, Unanimity

_____ is the degree to which a test measures the same thing consistently.

Reliability

On Amazon, the average product's cost changes every ten minutes based on data the company collects including rivals' prices.

Rivalry Among Competitors

Jim and his partner are studying the strengths and weaknesses of their construction business, Open Concept Construction, as well as researching the opportunities and threats in the external environment. Jim and his partner are conducting a

SWOT analysis

Based on the BCG matrix, IKEA would most likely be labeled a

Star

With small businesses in very competitive industries, small differences in performance may affect that company's survival. In this case, it is worth the effort for the company's managers to implement.

Strategic planning

Many customers shop at All Natural because of the employees' extensive products knowledge. In a SWOT analysis, the employees' high levels of product knowledge are an example of the company's

Strengths

The R&D program at the company produces world-class products.

Strengths

The employees who work for us are highly skilled and leaders in their field.

Strengths

Beginning with __________, a body of law has grown that requires organizations to provide employees with nonhazardous working conditions

The Occupational Safety and Health Act OSHA of 1970

________ is the arrangement of having discrete parts of a task done by different people.

a division of labor

Luke and Mia are selling their home. They listed their house three months ago at an extremely high selling price, a price they randomly chose. They do not want to reduce the price to reflect what the marketplace shows their home is really worth. Luke and Mia are participants in _______ bias.

anchoring and adjustment

When applying for jobs, job seekers often focus on a desired salary while ignoring other aspects of the job offer such as benefits, fit with the job, and working environment, In many cases, the salary may be good but there are other, negative features of the job not being considered. This is an example of

anchoring bias

8. Savannah is in her third round of interviews at ABC corporation and thinks she may like working there but would like more information. A former classmate already works for the company, so Savannah reaches out to her to find out more information about the organization's culture.

anticipatory phase

Daniel is searching for a job and finds an organization he's interested in working for. He reads through current employee reviews of the company online and peruses the company website.

anticipatory phase

Learning about an organization that takes place before an employee joins the organization. Information can come from web searches, current employee contacts, advisors, etc.

anticipatory phase

Tito knows that one of the reasons people do not return to his electronics store is because of the slow service. How would a SWOT analysis classify the slow service at Tito's electronic store?

as a weakness

IKEA is strategically positioning itself based on which of the following customer needs?

broad needs, many customers.

Henley has been with her current company for about six months and is no longer feeling like a "newbie." She's setting short- and long-term performance goals with her supervisor for her primary work projects.

change and acquisition phase

Luc was recently honored at his company's annual awards ceremony with a "one year" plaque to symbolize his completion of his first year working for the company.

change and acquisition phase

This occurs once an employee has been with the organization for a while and has a good understanding of his/her work role. Focus shifts to mastery of skills and adjusting to work group's values and norms.

change and acquisition phase

Based upon the competing values framework, W.L. Gore has which type of culture?

clan-based

When is the cultural tone of a company usually set?

during the hiring process

______ means that anyone can be dismissed at any time for any reason at all, or for no reason.

employment at will

7. Alani accepted a job offer from Twitter and is currently taking part in their "Yes to Desk" onboarding program, which aims to get new employees ready to hit the ground running in their jobs.

encounter phase

Tomas just started working for Facebook. He's currently taking part in their six-week boot camp to help new employees learn about their roles and the company's culture simultaneously.

encounter phase

Isabel, the owner of the Daily Dispatch, a small city newspaper, started her business two years ago, believing that there was still enough demand for her product. However, because people are busy and because so much news is now available online, she has seen the demand for her paper drop steadily. Isabel made a decision to change the original direction of the company and focus more on an Internet news service. Isabel is relying on ________ by demonstrating that managers need to think and act as if their company is an unfinished prototype, and by seeing her business as outsiders do.

evidence-based decision making

The three types of dismissals are ______, downsizings, and layoffs.

firings

The structure of Cakes and Such consists of people with similar specialties put together in formal groups, such as the marketing, accounting, and human resource departments. Cakes and Such has a _____ structure.

functional

Henry, Bekah, and Marcella are on the five-member Benefits Task Force that is researching options for the new benefits package. Over lunch, Henry suggests that going with the Members' Choice HMO is the best course of action, and Bekah and Marcella agree with Henry for the sake of unanimity without ever researching and accurately assessing the decision. Henry, Bekah, and Marcella are engaged in

groupthink

Based on the case, W.L. Gore has which type of organizational structure?

horizontal

A ______ summarizes what the holder of the job does and how and why he or she does it. For example, this document might state, "In this job, the worker delivers pizzas within a 10-mile radius of the pizzeria, quickly and promptly, while obeying all traffic laws and driving responsibly."

job description

Google has a training program known as Sales Pro. This program takes about six hours, but rather than delivering it all in one swoop, Google breaks the information into bite-sized chunks lasting no more than seven minutes each. SalesPro represents

microlearning

Frank is a CPA who became interested in helping adults in some of the poorer neighborhoods file their taxes. He plans to start a tax filing center in a low-income area to help residents file their taxes at no cost. Frank's center is an example of a(n)

nonprofit organization

_______ occurs when people's subjective confidence in their decision-making is greater than their objective accuracy. For example, Penelope thinks she is a superb writer and editor, but her reports are always filled with typos, grammatical errors, and sentence fragments.

overconfidence bias

A SWOT analysis is a(n)

search for the strengths, weaknesses, opportunities, and threats affecting an organization.

Bills and Vance complete an assessment of the market.

Assess the current reality

Which of the following is NOT true about drug and alcohol tests

Job applicants can be tested selectively

Many rules and procedures

Mechanistic Organizations

Narrow span of control

Mechanistic Organizations

Few rules and procedures

Organic Organizations

Four Seasons Lawn and Landscaping provides customers with quality and value, treats others as they want to be treated, and practices open communications with all stakeholders. These are part of their

Values statement

Which of the following learning and development methods is most appropriate when people just need to learn facts such as work rules or legal matters?

Videotapes, workbooks, and lectures

The equipment the company owns is last generation and does not have the latest technology.

Weakness

Management does not provide a big budget to support the world-class staff that work for the company.

Weaknesses

Sidwan, owner of Jacuzzi Warehouse, said, "We have to focus on our customers and how we can beat the competition, so we have to be flexible." He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes. Jacuzzi Warehouse has a(n)

adhocracy culture

Assume Google's "People Operations" Department is planning on creating a new position for its data analysis team. Which of the following would be a good first step?

conduct a job analysis

World Grocer sells high-quality products and grocery items that are unique to its highly populated area; in addition, it offers delivery for customers who are unable to leave their home and a number of regular workshops regarding healthy eating. By offering these types of products and services, World Grocer is pursing a _______ strategy.

differentiation

Bryan Barry suggests that to keep a strategic plan on track, organizations should

engage people, keep it simple, stay focused, and keep moving

__________ is a performance review system in which all employees within a business unit are ranked against one another.

forced ranking

_____ are the two kinds of spans of control.

narrow and wide

Bianca, the CEO of Solar Tiles, has only three people reporting to her: the vice president of marketing, vice president of HR, and vice president of accounting. Bianca has a

narrow span of control

Bill Gore believed in keeping operational facilities small due to his focus on high quality interpersonal relationships, and as such, the company splits up people at a facility once it reaches a certain size by creating a new location. Which level of organizational culture does this describe?

observable artifacts

Internal Recruiting Advantages

opportunites, process, candidates

Grace is the owner of a local trinket shop. A successful global candle company approached her about selling its products in her shop. Grace knows this product and company can help her exceed her existing goals. Selling candles is a(n) _________ for Grace.

opportunity

_______________ is the process of locating and attracting qualified applicants for jobs open in the organization.

recruiting

The _________ bias promotes the use of stereotypes.

representative

During an interview, Google may ask a candidate: "If ads were removed from YouTube, how would you monetize it?" Based on what you've learned in the chapter, this would be a ________ interview.

situational

Kenneth, the plant manager, was talking with another manager about Brendan, the lead engineer in the corporate R&D department. Kenneth remarked, "Brendan is so bright, and he os an expert in designing products. But like so many experts, he can't imagine what it's like to be as ignorant as the rest of us. I think at times, he cannot see things from an outsider's perspective." Brendan is suffering from

the curse of knowledge

Why should you encourage Dionne to use group to make decisions?

Because groups have a greater pool of knowledge

Lottery organizers heavily promote the jackpot winners so that people are continually hearing about those who've won big. By contrast, players hear almost nothing about the vast majority of people who haven't won a single dollar. This tactic draws upon which type of bias?

availability bias

This happens once an employee is hired and begins working, figures out what the organization is actually like, and adjusts his/her expectations accordingly.

Encounter phase

Word is that a new highway is being built in the next couple of years, making it easier to transport our products from the factory.

Opportunities

Being dismissed "for cause" means that

an employee is being fired for poor job performance or unacceptable behaviors.

When Jack was hired in 2011 at Ford Motor Company, he was offered $14 an hour. His best friend Sam started at the same plant doing the same job two years earlier making $28 an hour. This is an example of

two-tier wage contracts

Google has supervisors provide evaluations of subordinates, but employees and their managers also select a group of peers to conduct semi-annual evaluations. This is most closely resembles which of the following?

360 degree assessment

IKEA's product development process is based on extensive market research. Which step of the strategic-management process is most closely related to this development process?

Assess the current reality

If you don't like the price of something at your local store, you can probably find it online with two-day shipping at a lower price.

Bargaining Power of Buyers.

Walmart demanded that all its vendors cut their prices by 15 percent.

Bargaining Power of Suppliers

Value Products is an organization that operates several companies that market food products, restaurant equipment, and paper and plastic products, and it even has a division that counsels restaurant owners, helping them launch new restaurants successfully. Value Products is pursuing a _________ strategy.

Diversification

______ bias occurs when someone uses information from the outcome of a decision, often a negative outcome, and retrospectively realizes what they should have done.

Hindsight

Bill and Vance must consistently review the market offering against their original plan to ensure that their products is unique and being produced and marketed effectively.

Maintain strategic control

Specialized tasks

Mechanistic Organizations

_______ are voluntary collectives with the purpose of advancing their members' interests. One example of such a collective is the Teamsters Union.

Mutual-benefit organizations

Phones R Us, a global phone company, frequently needs to respond quickly to fast-changing consumer tastes with its smartphones. Therefore, Phones R Us has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phones R Us is utilizing a(n) ____ structure.

Organic

Decentralized hierarchy of authority

Organic Organization

Flatter structure

Organic Organizations

Taller structure

Organic organization

Informal communication

Organic organizations

Apple introduced it Homepod to the home sound system market that had been previously dominated by Sonos.

Threat of New Entrants

Consumers are drinking less diet soda in favor of things like flavored zero calories water and fresh juices.

Threat of Substitute Products or Services

The company uses a fair amount of short-term debt financed through the bank. Economic projections indicate that interest rates may rise in the future and credit will be more difficult to obtain.

Threats

There have been several up and coming companies that are beginning to enter our market space.

Threats.

Doreen, a project manager has been given a limited amount of money to run the new marketing campaign. She was also told that the clients wants the campaign ready to roll out in less than two weeks. Doreen is feeling very limited by these constraints and is not sure that it will produce her team's best work. Her supervisor and career mentor, tells Doreen that she is

affected by bounded rationality.

When Damien, the sales manager is deciding on who will train the new sales trainee, he tries not to look at just the recent sales numbers but also checks past sales reports to determine who is the most productive salesperson. By using this method he is not affected by the ________ bias.

availability

Bill Gore wanted to start a company that was free from bureaucracy and a command and control style of leadership. He felt that this was the best way to foster creativity, engagement, and innovation. What type of organizational design fits best with this view?

organic

At W.L. Gore, associates have sponsors whose goal is to help them succeed. Moreover, sponsors help associates chart a course in the organization that will offer personal fulfillment while maximizing their contribution to the enterprise. Which of the 12 ways to embed organizational culture does this most closely align with?

role modeling, training, and coaching

Samir, an HR manager, is designing a training class for those working on the new cross-functional teams within her company. This class is aimed at improving group decision making and interpersonal relations. What method of delivery should Samir choose?

role playing, practice, and discussion

In a SWOT analysis, organizational strengths are

skills and capabilities that give a company advantages in executing its strategies

Willis, the produce department manager at Shop More, has eight employees in his department, also known as his _________. All eight of these employees report directly to him.

span of control