MGT 340 Final exam

Job satisfaction across the United States has gone up, according to a national survey conducted by the Society for Human Resource Management. The top three facets of satisfaction include

feeling safe at work, having good relationships with coworkers, and having a good relationship with an immediate supervisor.

emotional intelligence has 4 key components

-Self-awareness -self-management -social awareness -relationship management

Which of the following is not one of the predominant models of the causes of job satisfaction?

Cognitive dissonance

_____ is defined by order, self-restriction, preservation of the past, and resistance to change.

Conservation

Alexa quit her job because she felt it was boring. This would be diagnosed as a(n) ______ level problem.

Individual

By ___________, a person can develop self-awareness.

Knowing his or her own strengths and limits

_____ is when we give a pass to unethical behavior if the outcome is good

Overvaluing outcomes

Ronald works for a small biotech firm. When the firm presents the results of its clinical trials to the FDA, Ronald realizes that the results are not accurate. He reports this to the FDA. Ronald is a(n)

Whistleblower

You have an apartment within walking distance of your office. Your company moves the office to the next town. You decide to take a position with another firm close to your apartment. This is an example of _____ the problem.

dissolving

People who believe their performance is the product of circumstances beyond their control have an

external locus of control

In the Organizing Framework,

inputs lead to processes, which lead to outcomes.

People who believe they control the events and consequences that affect their lives are said to possess an

internal locus of control

The distinction between flexible and fixed individual differences

is that managers have little or no impact on fixed differences.

Low job satisfaction and low employee engagement can lead to

low task performance

Mason is highly satisfied with his job. He receives consistently strong evaluations and volunteers to train new employees. Mason exhibits positive job performance and

organizational citizenship behaviors

In an ethical dilemma,

there are two choices, neither of which resolves the situation in an ethically acceptable manner.

_________ is associated with entrepreneurialism.

Proactivity

Halim, one of your employees, always seems to be "taking it easy," often ignores problems that arise, and rarely takes action on his own. It is likely that Halim is

not a proactive personality

_______ is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions.

Cognitive dissonance

_____ is(are) when we hold others less accountable for unethical behavior that is carried out through third parties.

Indirect blindness

Proactivity has been shown to be related to all of the following except

Intelligence

CHAPTER 1 OB is important in all facets of school and work because

it helps us to understand and manage people.

Bettina wants to make the Dean's List this semester. She is doing well in all of her courses except Accounting. This presents a(n) _____ for Bettina

problem

Which of the following is not one of the basic elements of selecting an effective solution?

selecting an OB concept or topic to apply

Boring, tedious jobs generally reduce people's perceptions of their _____.

self-efficacy

Genevieve is a very religious person who does volunteer work for her church on weekends. When it came to selecting who would chair the United Fund drive for the department, her manager immediately thought of her and asked her to serve. The manager's action reflects the __________ model of job satisfaction.

value attainment

Schwartz's model suggests that

values may conflict with each other.

Research has shown that

a person's behavior and performance are a function of interdependent person and situation factors.

Joe expresses concern with Rita, an intern scheduled to work on his team for three weeks. José, Joe's manager, quickly decides to move Rita to another team. Which key problem-solving step has Jose skipped?

Define the problem

CHAPTER 2 Maria focuses on community volunteerism, while Anna focuses on getting a promotion at work. _____ are represented by Maria's and Anna's focuses.

Endpoints of one of the dimensions of values

Janice creates advertising slogans for the advertising firm that employs her. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. A(n) ________ represents Janice's beliefs.

Psychological contract

Which of the following statements about self-efficacy is true?

Self-efficacy can be developed.

Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.

across all situations; toward specific targets

CHAPTER 3 Explanation Item 1 Item 1 1 of 1 points awarded Item Scored Francis interviews two candidates for an administrative assistant position that will require a fair amount of project management. The first candidate is enthusiastic and states that she can "do anything she sets her mind to." She shows up for the interview without a résumé because she know she will be selected for the position. The second candidate is more reserved, but offers Francis his résumé and a portfolio. He explains that in his last position he managed several projects and kept them on track. Which of the following would be the main reason for Francis to hire the second applicant?

applicant's cognitive abilities

At work, Jenna always volunteers to help others on their projects. But, she really resents the extra work and constantly complains to her friends that she is doing everyone else's job. Jenna is not _____; she needs to be more self-aware of what she takes on.

authentic

Kiki is a manager of a small boutique gift store. She only has two employees, Tim and Sandra. Tim is a part-time student and is happy with the amount of work he has at the store. Sandra works full-time, but seems to be less interested and increasingly remote at work. Kiki asks Sandra if anything is wrong, and Sandra says she is bored and thinking of leaving. Kiki knows that Sandra paints as a hobby and suggests that she might want to take over the store and window displays. Sandra is really excited about the opportunity. This is an example of a manager who is

enhancing the employee's job satisfaction

Mike hosts a talk radio program that discusses political issues. He often receives emails and tweets that are very critical of his positions. However, these messages don't bother him. It is likely that he is high on _______ intelligence.

intrapersonal

The part of CSE that can best be enhanced because it is most flexible is

self-efficacy

Elaine often volunteers to help others when they run into problems with their projects. She is very positive, always on time, and never calls in sick. Exhibiting ________ is likely to create positive impressions among Elaine's colleagues and manager.

OCB

Sally doesn't complain to a man smoking in the nonsmoking section of a restaurant because it doesn't bother her. This lack of irritation reflects the ______ component of her attitude. She is neutral toward people smoking in restaurants.

Affective

Juliet often takes office supplies home for her personal use. This is an example of

CWB

Jane hates the idea of child labor. She works for a company that claims that it doesn't employ children. However, news reports accuse the company of employing young children overseas. ______ is the psychological discomfort that Jane is experiencing since she heard this news.

Cognitive dissonance

Mark marches to the beat of his own drummer, while Simon plans on following in his father's footsteps. Mark is open to change, while Simon embraces

Conservation

___ is the relatively stable personality characteristic that describes how much personal responsibility a person takes for his or her behavior and its consequences.

Locus of control

_______ intelligence will be most closely related to a performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test.

Logical-mathematical

Problem solving and critical thinking are ______ because they use logic and reasoning to develop and evaluate options.

Soft skills

Halim hires a new employee who best meets the characteristics he is looking for in the ideal employee. He is

Solving the problem

______ is one element that allows employees to balance their work lives and family lives.

Telecommuting

Which of the following statements is false?

The contingency approach is just common sense.

Joe, a hard and productive worker, quit because he couldn't get along with his coworkers. This would be diagnosed as a(n) ________ level problem

Group

Ilsa is part of a team working on a project. Vanessa's role on the team is to update and present status reports to management. Ilsa knows that Vanessa's reports do not show the delays that have occurred, but she doesn't say anything because she does not want upper management more involved. Which of the following is Ilsa is exhibiting?

Motivated blindness

Person factors and ______ are the two broad categories of OB concepts and theories.

Situation factors

Pop's Ice Cream Store sales were down 15 percent this summer. The owner, Pop, says that in his experience rainy summers mean lower ice cream sales. Jonathan, his assistant, notices the staff at Pop's appear uninterested and slow to serve customers. He would like to replace at least one of them with a younger college student for the rest of the summer. Jonathan is using a(n) ______ perspective

contingency

Keyshawn is a player on a professional football team. Because of this, his plays every week are scrutinized by fans and media, as well as his own coaches. Sometimes, their comments are very negative and even personal. Keyshawn will handle this better if he has a high level of _________ intelligence.

intrapersonal

Samantha, a member of a team you are assigned to for a management class, has often been late getting her work to the team, and when it arrives it is often of poor quality. Samantha is likely to rank ________ dimension

low on the conscientiousness

Lennie loves her job at Vail Corporation. She is even a community ambassador. Lennie exhibits all of the following qualities except

pessimism

Which of the following is not a key workplace attitude that managers should track?

turnover