MGT 341: Final Review

Leader do not need to rely on the use of force to influence people. True or false.

True

Motivation is culturally based. True or false.

True

Positive affective people are absent from work less often. True or false.

True

Research in Western countries suggests empowerment is an effective tool to motivate employees. True or false.

True

Which of the following communication channels would be the most information-rich? Written letters Handheld devices E-mails Videoconferencing

Videoconferencing

Which of the following statements is true regarding workaholics? Workaholics enjoy their work more than other employees Someone is a workaholic if they work very long hours Workaholics feel guilty or like they haven't worked enough Workaholics are similar to Type B people

Workaholics feel guilty or like they haven't worked enough

Stress is a fact of nature decreasing in the American workplace a mental barrier, but not a physical one always negative

a fact of nature

A stereotype is an attribute along which a group is split into subgroups a generalization about a particular group of people people are similar or different from each other a difference in values, attitudes, or beliefs

a generalization about a particular group of people

Which statement is considered a sound piece of advice to help build your self-confidence? Set challenging, not impossible goals Ignore negative advice Take a self-inventory All of the above

All of the above

The corner office is an example of a cultural __________ artifact onboarding assumption rituals

artifact

An example of crucial conversation is asking for a raise taking part in a weekly meeting assigning weekly work to an employee chatting about company's latest email on holiday plans

asking for a raise

The conflict handling style that is uncooperative and unassertive is compromise law enforcement avoidance accommodation competition

avoidance

One barrier to effective teams is overly helpful team members challenges of knowing how to work together poorly managed team conflicts low organizational commitment

challenges of knowing how to work together

To empower your employees retain information on the job until it is absolutely needed take away employee power, reduce manager accountability manage in a manner appropriate to issues change structure so employees have more power on the job

change structure so employees have more power on the job

The ability to attract others, win their admiration, and hold them spellbound is power influence charisma commitment

charisma

A group where there is a great deal of camaraderie is a group experiencing group action cohesion social loafing collective efficacy

cohesion

Which of the following is a key property of a team? compensation based on individual outcomes collaborative action clear simple goals independent tasks

collaborative action

When a target agrees to a request and actively supports it, the target's response is resistance compliance commitment conformity

commitment

The values, beliefs, and customs that exist in society is culture diversity power distance affirmative action

culture

Self-esteem is belief that one can perform a specific task successfully degree of one's overall positive feelings about themself degree people feel accountable for their own behaviors the inclination to change the status quo

degree of one's overall positive feelings about themself

Validity is an entity that can take on different values the consistency in measurements the strengths of the relationship between two variables degree of what it captures what it is intended to measure

degree of what it captures what it is intended to measure

A management by objectives program includes detaching individual goals from organizational strategy seeing individual goals aligned with personal strategy developing action plans periodically reviewing your coworker's goals

developing action plans

Genuine acting is pretending to experience emotions not really felt exhibiting physical signs that reflect emotion not felt displaying emotions in alignment with your emotions a mismatch of emotions

displaying emotions in alignment with your emotions

The ways in which people are similar or different from one another is culture stereotypes diversity faultlines

diversity

Power that comes from knowledge and skill is expert power referent power legitimate power reward power

expert power

Written communication should be used when there is time urgency ideas are simple emotions or feelings need to be conveyed facts need to be conveyed

facts need to be conveyed

Which of the following represents a negative emotion? stress fear surprise joy

fear

Verbal communication should be used when immediate feedback is needed conveying facts ideas are complicated no feedback is needed

immediate feedback is needed

Employee autonomy makes the employees more reactive in doing their jobs increases motivation at work decreases employee creativity decreases employee effectiveness

increases motivation at work

Intrapersonal conflict refers to a type of conflict between two people between groups such as between different departments a process that involves people disagreeing arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task

is expected or wanted or has a sense of being inadequate to the task

According to the authors of Organizational Behavior, a company's greatest asset is its product its financial resources its people its location

its people

Who is most responsible for making strategic decisions? managers engineers low level employees CEOs

CEOs

All effective leaders are extraverts. True or false.

False

Extravert are happier in their work situation and perform much more effectively than introvert. True or false.

False

Esteem needs are the need to bond with other human beings the desire to form lasting attachments the desire to feel important the freedom from an uncertain future

the desire to feel important

The most likely individual to rate an employee is the employee's supervisor a coworker of the employee a customer of the employee a subordinate of the employee

the employee's supervisor

Job satisfaction refers to the feelings people have toward their jobs emotional attachment towards the company they work for the degree of emotional intelligence an employee exhibits

the feelings people have toward their jobs

A mediator should enter a negotiation when personal differences are detected parties are talking for short periods & tension is rising the parties are unable to find a solution a quick resolution is desired but not imperative

the parties are unable to find a solution

Communication fulfills three main organizational functions which are transmitting information, sharing emotions & coordination transmitting information, collaboration & sharing emotions control, collaboration and coordination sharing emotions, coordination, and control

transmitting information, sharing emotions & coordination

The key factor in the effectiveness of transformational leadership is trust creativeness extraversion charisma

trust

The glass ceiling is based on a faultline in the employee workgroup underrepresented women in higher positions of companies is an issue that was a problem until decades ago result of less effective leadership by women

underrepresented women in higher positions of companies

Individuals with a high need for affiliation want to influence others have a strong need to be successful desire to make an impact on the organization want to be accepted by others

want to be accepted by others

Characteristics of cohesive groups include which of the following? knowing each other before formation of the group working together on a meaningful task having a random pattern of communication indifference regarding membership in the group

working together on a meaningful task

How could a firm best satisfy an employee's safety needs? Enroll the employee in Microsoft Office training course. Provide an employee appreciation luncheon. develop a weekly employee bowling league. Create a job security clause in the employment contract.

Create a job security clause in the employment contract.

Which is the first step in the rational decision-making model? Establish decision criteria Identify the problem Weigh decision criteria Generate alternative

Identify the problem

Which of the following is a common mistake in negotiations? Letting your ego get in the way Deciding to negotiate Having realistic expectations Getting overly invested

Letting your ego get in the way

The number of employees reporting to a single manager is organic Span of Control functional centralization

Span of Control

Which of the following is a key characteristic of authentic leaders? They are afraid to act the way they are They prioritize employee needs They have no set priorities They have high levels of personal integrity

They have high levels of personal integrity

Which of the following employees is more likely to turnover? Those who have been in the company for a long time Those who have negative work attitudes Those who have very little stress Those who are high performers

Those who have negative work attitudes

Gender discrimination is prohibited by which of the following laws? Age Discrimination Act Americans with Disabilities Act Title VII of the Civil Rights Act Occupational Safety and Health Act

Title VII of the Civil Rights Act

To satisfice is to generate new ideas that are original, fluent and flexible set parameters against all the options accept first alternative that meets your general criteria be influenced by the way in which problems are framed

accept first alternative that meets your general criteria

The most negative reaction to a proposed change attempt is compliance enthusiastic support active resistance freezing

active resistance

The first step to an integrative approach to negotiation is listening exploring options to achieving goals adopting a cooperative stance adopting an adversarial stance

adopting a cooperative stance

Political behaviors in organizations include which of the following? negotiating alliance building resolving conflicting interests all of the above

all of the above

Which of the following are tasks performed by teams? production tasks idea-generation tasks problem-solving tasks all of the above

all of the above

Which of the following is a negative outcome of conflict in the organization? excessive personal attacks climate of distrust feelings of being demeaned with resulting lower morale all of the above

all of the above

Downward influence is best achieved through citing the firm's goal forming alliances an inspiring vision forming support networks

an inspiring vision

Making choices among alternative courses of action, including inaction, is decision making programmed decisions satisficing consensus

decision making

Organizational commitment refers to the feelings people have toward their jobs emotional attachment people have towards company work understanding of what the employee will bring to the work the degree of emotional intelligence an employee exhibits

emotional attachment people have towards company work

Servant leadership has an explicit focus on ethics organizational change paternalism authoritarianism

ethics

Maslow's physiological needs may be satisfied by food feeling danger-free feelings of importance human bonds

food

Which of the following communication channels has the lowest information richness? emails formal written documents blogs telephone communication

formal written documents

The investigation phase of the negotiation process involves understand what your alternatives are gathering information making concessions agreeing on terms

gathering information

Empowerment means having the responsibility to reach goals having the authority to reach goals having the ability to make decisions having the responsibility and authority to reach goals

having the responsibility and authority to reach goals

Attempting to get other to do what we want is commitment power charisma influence

influence

Access to specific knowledge or skills is __________ power expert information referent reward

information

The act of influencing others toward a goal is leadership charisma power motivation

leadership

An auditory learner learns primarily by taking tests learns primarily by listening to others learns by reading and seeing diagrams and graphs learns best by trial and error

learns primarily by listening to others

A professor assigns grades due to ________ power coercive referent reward legitimate

legitimate

Power that comes from one's organizational role or position is expert power referent power legitimate power information power

legitimate power

__________ structures are highly formalized and centralized. matrix modular boundaryless mechanic

mechanic

A statement of purpose describing who the company is and what it does mentor subcultures detail oriented mission statement

mission statement

Communication can be categorized into three basic types verbal, direct and nonverbal direct, passive and open nonverbal, verbal and written written, nonverbal and direct

nonverbal, verbal and written

Intergroup conflict occurs between two individuals occurs within the individual occurs between two departments occurs between team members

occurs between two departments

An attitude is our opinions, beliefs and feelings about our environment an outcome of our efforts the drive that energizes an individual degree to which people have freedom to decide how to act

our opinions, beliefs and feelings about our environment

Firms that emphasize achievement, results and action are ________ cultures innovative detail oriented outcome oriented aggressive

outcome oriented

The relatively stable feelings, thoughts, and behavioral patterns a person has is values personality self esteem conscientiousness

personality

The ability to influence the behavior of other to get what you want is charisma power conformity pressure

power

A visual learner retains information from reading and seeing diagrams has a preference for doing things by trial and error learns best based upon the circumstances of the situation learns primarily by listening to others

retains information from reading and seeing diagrams

Repetitive activities within an organization that have symbolic meaning are rituals assumptions innovative stable

rituals

Which of the following is an example of intrapersonal conflict? role conflict an argument between coworkers a conflict with a customer role reversal

role conflict

Which of the following terms is an example of biased language? salesman cleaner nurse engineer

salesman

The individual originating a message is called the sender encoder receiver decoder

sender

An achievement-oriented leader makes sure employees are involved in decision making provides directions for his employees provides emotional support to employees set goals for employees and encourages to reach goals

set goals for employees and encourages to reach goals

Which of the following is a factor most likely to impact a group's cohesion? size height industry past experience

size

Which of the following is NOT a type of response to stress? physical mental emotional societal

societal

__________ cultures are predictable, rule-oriented and bureaucratic strong stable networking role modeling

stable

A decision which center on how things get done is a(n) tactical decision strategic decision operational decision programmed decision

tactical decision

Strategic decisions refer to those that make the organization run on a daily basis how things get done those setting the course of the organization occur frequently to have an automated response to them

those setting the course of the organization