MGT 363 practice quiz ch 5

Which of the following is a major cause for loss of explicit and tacit knowledge?

older employees retiring

Which of the following strategies is least appropriate for far transfer?

using standardized procedures, processes, and checklists

The smaller the room, the more a trainer's gestures and movements must be exaggerated to get the audience's attention.

false

With opportunity to perform, activity level refers to the _____.

frequency with which trained tasks are performed on the job

Which of the following statements is true of knowledge management?

Creating communities of practice and using "after-action reviews" at the end of each project facilitates knowledge management.

To encourage self-management, it is important to emphasize that lapses are evidence of personal failure.

False

_____ prefer blended learning.

Millennials

Curricula differ from courses in that curricula _____.

include broader learning objectives

In training, the greatest level of support that a manager can provide is to _____.

participate in training as an instructor

A request for proposal (RFP) is a document mainly used to identify _____.

potential vendors and consultants for training services

The pre-training phase primarily involves _____.

preparing, motivating, and energizing trainees to attend the learning event

Which of the following statements is true of lesson plans?

They ensure that both the trainee and the trainer are aware of the course and program objectives

Which of the following statements is most true of Traditionalists?

They value direct presentation of information that is organized logically

The basic level of training support that a manager can provide is acceptance.

True

Traditional classroom-type seating makes it difficult for trainees to work in teams.

True

Explicit knowledge _____.

can be managed by a knowledge management system

If training emphasizes total group discussion with limited presentation and no small-group interaction, a _____ seating arrangement will be most effective.

conference-type

Which term refers to a group of two or more trainees who agree to meet and discuss their progress using learned capabilities on the job?

support network

In a _____ review meeting, a manager and employee discuss strengths and weaknesses of the employee's performance and agree on improvement goals.

performance appraisal

Regarding opportunity to perform, breadth refers to the number of times or the frequency with which trained tasks are performed on the job.

False

The traditional classroom-type arrangement is good for role-play exercises that involve trainees working in groups of two or three.

False

Traditionalists prefer active learning environments and innovative training techniques.

False

Kitty has been a trainer for many years, and she has become disillusioned with her trainees. She believes that trainees today lack any motivation to learn. This attitude is apparent to her trainees, and her trainees then fail to exert personal initiative, as expected. What phenomenon is most likely occurring in this instance?

self-fulfilling prophecy

When using an outside vendor to provide training services, it is important to consider the extent to which the training program will be customized based on a company's needs.

true

Fan-type seating is ineffective for training that includes trainees working in groups and teams.

false

Effective knowledge sharing is most likely when employees _____.

have easy access to information within the context of their jobs

In developing a lesson outline, trainers need to consider the proper sequencing of topics.

True

Conference-type seating is most appropriate when training involves small group discussions.

False

Millennials like to learn by working alone and helping others to learn.

True

A curriculum covers more specific learning objectives and addresses a more limited number of competencies than a course or program.

False

A metaphor is a device such as a pattern of letters, ideas, or associations that assists in remembering something.

False

Which of the following statements is true of near transfer?

Trainees should be encouraged to focus only on important differences between training tasks and work tasks rather than unimportant differences.

Low levels of opportunity to perform may indicate that _____.

Training content is not important for the employee's job

A(n) _____ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job.

action plan

Which of the following is a major aid in communicating tacit knowledge?

discussion

Which of the following represents the lowest level of manager support for training?

encouragement of trainees' participation in training

Companies experience loss of explicit and tacit knowledge when older employees retire.

true

The dimensions of Myers-Briggs Type Indicator combine to form eighteen personality types.

False

Which of the following instances call for training with an emphasis on far transfer?

Creating a new product

Using managers and employees as trainers decreases the perceived meaningfulness of the training content.

False

When a series of steps must be followed in a specific way to complete a task successfully, then training should be designed with an emphasis on far transfer.

False

According to the Myers-Briggs Type Indicator (MBTI), which of the following types of learners require instructors to emphasize personal needs, beliefs, values, and experiences?

Feeling learners

Lesson plans are typically more detailed than design documents.

True

A(n) _____ gets learners into the appropriate mental state for learning and allows them to understand the personal and work-related meaningfulness of course content.

concept map

A _____ refers to an organized program of study designed to meet a complex learning objective.

curriculum