MGT 370: Chapter 1 Assignment: The World of Innovative Management

Managers in __________ are the largest users of social media programs.

North America

Build several small one-on-one rooms at one end of the lobby where first-time dogs and owners can spend time getting to know a camp counselor and asking questions before the dog is checked in to the day care center.

More Effective

Mission and vision statements

More Popular

To adapt to being a manager, Candace has had to get things done by working __________.

More through others

A construction project manager from Iron Horse Construction uses a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.

Organizing

In 2000, Whirlpool struggled to have the right product in the right place at the right time, so it replaced its many production-scheduling and distribution systems with a single solution, achieving greater efficiency and cost savings.

Supply Chain Management

"Try reorganizing your company. Make sure that all of the employees who are doing one kind of work report to the same manager. When companies have unity of direction, they are more efficient."

Administrative principles

You design a new sweater-folding pad that cuts sweater-folding time in half and train all your employees in how to use it. This gives them more time to help customers, which leads to better sales.

Classical Management Theory

When Varun was promoted, he found he needed to use more __________ skills, planning work and solving problems.

Conceptual

The head of an agrochemical laboratory was accustomed to overseeing work as a __________, but now he is called upon to be an __________ so his employees can control their own work.

Controller, Enabler

Senator John McCain reviewed all of the stimulus projects approved by the U.S. government to decide which projects to include in his list of "100 Stimulus Projects That Give Taxpayers the Blues."

Controlling

Sales representatives for The Hershey Company use software to find videos and other sales tools, analyze store level point-of-sale insights, review sales call history, and access and maintain key contact data.

Customer Relationship Management (CRM)

One consequence for nonprofits of using resources inefficiently is that __________.

Donors may be less likely to contribute.

Which of the following techniques should your friend use? (Check all that apply.)

-Give tasks labels based on the consequences for not doing them. -Give each task your complete focus, as though you're shining a spotlight on it.

Researchers who study total quality management have criticized a number of things about the technique and the way it is implemented in corporations today. Which of the following criticisms might be responsible for the problems Hyundai encountered with its steering system? (Check all that apply.)

-Implementing total quality management may consume resources that would otherwise be directed toward production of goods and services. -Workers may be asked to make suggestions for improvement, but their suggestions may not be implemented. -Total quality management may focus workers so intently on one part of the process that other parts of the process are ignored or neglected.

What can management researchers infer based on this study? (Check all that apply.)

-Senior managers require the highest level of cognitive skills. -All managers require a certain level of all four skills.

Different perspectives on management have been dominant at different times. Place these management perspectives in the order in which they would appear on a timeline of management history.

1. Classical Perspective 2. Management Science Perspective 3. Contingency View 4. Total Quality Management (TQM) 5. Technology-Driven Workplace

Millennials (workers who were born from roughly 1982 to 2002) have different values than members of previous generations. They are especially motivated by managers who are friendly and give them lots of feedback. They also want opportunities to learn new skills and be entrepreneurial. This is an example of __________ change that impacts how managers can best achieve organizational objectives.

A social

Your family has been __________ if the relatives all post pictures of the reunion online with captions like "the best reunion ever."

Effective

Open innovation

Less Popular

Which of the management theorists attending the dinner is known for her contributions to scientific management?

Lillian Gilbreth

In your first day as a driver for Road-O-Rama Freight, you realize that something just isn't right. Trucks go out half full, and drivers often get the wrong addresses so freight doesn't arrive at its destination. When telling a friend about your new job, how would you describe this company's operations?

Neither effective nor efficient

In total quality management, a company that is checking to see how the best companies in the industry do things is engaged in __________.

benchmarking

Put forward by Max Weber, the __________ approach to management focuses on designing organizations with formal lines of authority and standard operating procedures to promote efficiency.

bureaucratic organizations

In total quality management, kaizen is another term for __________.

continuous improvement

Among managers, __________ tend to experience the most job burnout and attrition.

first-line supervisors

Based on work by Abraham Maslow and Douglas McGregor, the __________ notes that job redesign is one way to help employees develop and experience greater job satisfaction.

human relations movement

The activities that managers like the __________ include controlling subordinates, handling paperwork, and managing time pressures.

least

When your manager, Novak, talks about a __________, he means a set of interrelated parts that function as a whole to achieve a common purpose.

system

Chester Barnard wrote about __________ when he proposed that social interactions among employees were powerful organizational forces.

the Hawthorne effect

A guest lecturer in a management class holds __________ when she says that no management technique works in all situations but similar responses can be applied to common problems.

the contingency view

Emerging shortly after World War II, __________ uses sophisticated mathematical modeling tools to solve management problems, especially those involving operations.

the humanistic perspective

This individual was a practicing psychologist who observed that his patients' problems usually stemmed from an inability to satisfy their needs.

Abraham Maslow

"For which one of these goals would a social media program work well?"

Building the Camp Bow Wow brand by giving people tips about how to train, travel with, and play with their dog online

"Are you promoting people just because you like them? Try making your promotion decisions solely on the basis of a person's technical ability to do the work."

Bureaucratic management

Use the facility in the evenings, when day care needs are low, for dog-training classes that use the skills of existing staff and respond to concerns frequently expressed by customers.

High Performance

You make sure that when you hire new people, you get input from each of the existing team members. If they are happy with the new hire, they are more likely to make that person part of the team, and the team will sell more.

Humanistic Management Theory

When Candace coaches employees on their performance, she is fulfilling the __________ role of management, which is part of the __________ component

Leader, Interpersonal

Gary Kelly, CEO of Southwest Airlines, talks to a group of reservation agents to acknowledge their contributions to the company's success.

Leading

Looking at sales reports, you realize merchandise purchased at estate sales brings in a 200% profit and sells in 2 weeks while merchandise purchased from brokers yields only a 20% profit and takes 2 months to sell. As a result, you decide to buy all of your merchandise from estate sales from now on.

Management Science

Her background as a social worker informed her writings on reducing conflict in organizations—she stressed the idea that leaders must work with people rather than implementing a set of techniques.

Mary Parker Follett

Which of the following management theorists did not attend the dinner?

Peter Senge

Author Simon Rick spends time every day reading. He says, "I try to read about subjects that I'm interested in, and that usually helps me come up with ideas for stories and characters and jokes."

Planning

The authors of this editorial suggest that:

Rapid expansion gets in the way of quality control

"The best way to increase your workers' productivity is to carefully study their movements. Figure out the fastest way to get the job done correctly, then train all of the employees to do it that same way."

Scientific management

Companies as varied as IBM, H & M, and Tiffany use tools like Hootsuite to manage the way they post and consume content across multiple Internet platforms to interface efficiently with customers, employees, and other stakeholders.

Social Media

Managers of small businesses often find that __________ are their most important roles.

Spokesperson and Entrepreneur

The industrial manufacturing firm Colfax has made a series of acquisitions, growing rapidly from revenues of $700 million to $4.6 billion. This business seems to have a bright future. Why might CEO Steve Simms read books or watch documentaries about the history of management?

The analysis of other organizations' mistakes can help one avoid repeating them.

The average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition, and wants security above all.

Theory X

The capacity to exercise a relatively high degree of imagination, ingenuity, and creativity in the solution of organizational problems is widely, not narrowly, distributed in the population.

Theory Y