MGT 380 Chap 8

Mitsubishi

Acknowledged that company engineers had been intentionally manipulating fuel-economy tests for 25 years.

Which description best fits the adhocracy organizational culture?

Adaptable, creative, and quick to respond to marketplace changes

Volkswagen

Admitted in 2015 that it had engaged in fraudulent behavior by cheating on vehicle emission tests.

Zenefits

After the company faced lawsuits, one of the organization's directors sent a memo to employees asking that they discontinue using company headquarters stairwells for smoking, drinking, and sex.

_____ represent core, taken for granted, unobservable aspects of an organization's culture.

Basic assumptions

_____ values represent the values and norms actually exhibited in the organization.

Enacted

What are the three layers of organizational culture?

Espoused values Basic assumptions Observable artifacts

Vertical

Expresses the extent to which an organization prefers flexibility and discretion versus stability and control.

Horizontal

Expresses the extent to which the organization focuses its attention and efforts inward on internal dynamics and employees versus outward toward its external environment and customers.

Which of the following are characteristics of a hierarchy culture?

Formalized, structured work environment Uses a variety of control mechanisms that measure efficiency, timeliness, and reliability Internal focus

What are the four types of organizational culture outlined in the competing values framework (CVF)?

Hierarchy Adhocracy Clan Market

Which of the following statements are true regarding a market culture?

It is driven by competition and a strong desire to deliver results Employees are expected to work hard, react fast, and deliver quality work on time Customers, productivity, and profits take precedence over employee development and satisfaction

Which of these would be considered observable artifacts in an organization?

Rituals Decorations Awards

A clan culture has what three characteristics?

Strives to encourage cohesion through consensus and job satisfaction Encourages collaboration among employees A family-type organization

In organizational culture, rites and rituals represent

activities and ceremonies that celebrate important occasions and accomplishments in the organization's life.

A(n) _____ culture values flexibility and has an external focus.

adhocracy

In organizational socialization, the _____ phase occurs before one joins the organization. During this phase the person learns - from web sources, current employees, etc - what the organization's job needs and values are and how their own needs, values, and skills might fit in.

anticipatory

In an organization's culture, basic assumptions:

are not observable represent the organization's core values are difficult to change are often taken for granted

In organizational socialization, the _____ phase happens once the employee understands her/his work role and now must master the necessary skills and tasks and learn to adjust to the work group's values and norms.

change and acquisition

What are the phases of organizational socialization?

change and acquisition encounter anticipatory

A _____ culture has an internal focus and values flexibility rather than stability and control.

clan

Research shows that employees have more positive work attitudes in organizations with a(n) _____ culture.

clan

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is called organizational ______.

culture

Observable artifacts, espoused values, and basic assumptions are the three levels of organizational _____.

culture

In order to implement a particular organizational strategy, managers must determine the right kind of organizational:

culture structure

According to the competing values framework (CVF), organizational _____ varies along two dimensions

effectiveness

Formal statements can help to change an organization's culture by

embedding the culture in various organizational materials such as the mission, vision, and values statements.

Philosophies, beliefs, and norms that are explicitly stated by the organization reflect its _____ values.

espoused

Espoused values in an organization's culture represent the

explicitly stated values and norms the organization prefers

An organizational ______ is someone whose accomplishments embody the values of the organization and whose accomplishments are put forth to motivate other employees to do the right thing.

hero

A(n) _____ culture values stability and has an internal focus.

hierarchy

Which of the following are outcomes associated with various types of organizational culture?

higher customer satisfaction in clan and market cultures higher financial performance in market and hierarchy cultures more positive organizational outcomes in market cultures more positive work attitudes in clan cultures higher market share in clan and market cultures

Organizational structure:

is concerned with who reports to whom in the organization and who specializes in what work must be aligned with the organization's vision, strategies, and culture

The type of organizational culture that has a strong external focus and values stability and control is a(n) _____ culture.

market

Which of the following are outcomes associated with various types of organizational culture

more positive organizational outcomes in market cultures more positive work attitudes in clan cultures higher customer satisfaction in clan and market cultures higher market share in clan and market cultures higher financial performance in market and hierarchy cultures

Symbols in organizational culture represent

objects or actions that convey an organization's most important values to others.

The readily apparent symbols and manifestations of an organization's culture are called its _____.

observable artifacts

The extent to which your personality and values match the climate and culture in an organization is referred to as _____.

person-organization fit

In organizational culture, socialization represents the

process by which people learn the values, norms, and required behaviors that permit them to participate as organizational members.

Which of the following can leaders pay attention to, measure, and control in order to change the organization's culture?

processes outcomes activities

Some workplaces now reflect a culture of "radical candor" which means that employees are encouraged to __________.

say what's on their minds regardless of the consequences

Organizational culture:

significantly affects work outcomes at all levels of the organization is passed on to new employees through socialization and mentoring helps employees understand why the organization does what it does represents beliefs and values shared among workers is the social glue that binds members of the organization together

The process by which people learn the values, norms, and required behaviors that permit them to participate as members of an organization is known as organizational _____.

socialization

Some of the strongest ways to embed organizational culture include which two of the following?

status symbols rewards

A company's _____ is the large-scale action plan that encompasses the company's vision and is used to create the direction for the business.

strategy

The formal system of task and reporting relationships that coordinates and motivates an organization's members to achieve the company's goals is called the organizational _____.

structure

In terms of organizational culture, a _______ is an artifact, act, quality, or event that conveys an organization's most important values to others.

symbol

In organizational culture, enacted values represent the

values and norms that are actually exhibited in the organization.