MGT 410 Exam 1 (What is OB, attitudes, and emotions)

What refers to a positive feeling about a job resulting from an evaluation of its characteristics?A.) Job satisfaction B.) Job Involvement C.) Job Stability D.) Organizational Commitment

A.) Job satisfaction

________ Is an emotional attachment to the organization and a belief in its values. A.) Affective Commitment B.) Continuance commitment C.) Normative Commitment D.) Employee Engagement

A.) Affective Commitment

__________ indicates a persons ability to be self-aware, detect emotions in others, and manage emotional cues and information A.) Emotional Intelligence B.) Emotional dissonance C.) Confirmation bias D.) Cognitive distortion

A.) Emotional Intelligence

Which of the following statements is true regarding emotions? A.) Emotions are cause by specific events B.) Emotions last longer than moods. C.) Moods are more action oriented in nature than emotions D.) Emotions are generally not indicated by distinct facial expressions

A.) Emotions are cause by specific events

Organizational behavior is constructed from all the following disciplines except? A.) Physics B.) Psychology C.) Anthropology D.) Sociology

A.) Physics

What do you call the practice of hiding inner feelings by modifying facial expressions? A.) Surface acting B.) Deep acting C.) Emotional intelligence D.) affective camouflage

A.) Surface acting

Which of the following is a generic term that cover a broad range of feelings that people experience? A.) affect B.) emotions C.) moods D.) emotional labor

A.) affect

If an employee expresses organizationally desired emotions during interpersonal transactions ( irrespective of his true emotions), then it is known as A.) emotional labor B.) negative effect C.) positive effect D.) Emotional Intelligence

A.) emotional labor

Any Incompatibility between two or more attitudes or between behavior and attitudes results in________. A.) Organizational dissonance B.) Cognitive dissonance C.) Attitudinal clarification D.) Values Clarification

B.) Cognitive dissonance

Which Dimension to organizational commitment is reflected on the perceived economic value of remaining with an organization compared to leaving it? A.) Affective Commitment B.) Continuance commitment C.) Normative Commitment D.) Employee Engagement

B.) Continuance commitment

What do you call the practice of modifying ones true inner feelings based on display rules? A.) Surface acting B.) Deep acting C.) Emotional intelligence D.) affective camouflage

B.) Deep acting

Festinger proposed that the desire to reduce dissonance is determined by three moderating factors including the_________? A.) Values of the elements creating dissonance B.) Degree of influence the individual believes he or she has over the elements C.) Degree of positive affect the person has toward the behavior D.) Facts that value and attitudes will vary over the short term

B.) Degree of influence the individual believes he or she has over the elements

Which of the following is not considered a major job attitude by OB researchers? A.) Job Satisfaction B.) Positive Personality C.) Organizational commitment D.) Employee engagement

B.) Positive Personality

Julia works as a receptionist in a real estate company. one morning her boss comes in the door and yells at her, telling her that the front office is a mess and that she needs to clean it immediately. After her boss leaves the room she grabs three magazines and violently slams them into the trash can. Which of the following best describes Julias anger? A.) an affect B.) a thought C.) a mood B.) an emotion

B.) an emotion

Leon Festinger argued that_______ Follow(s)_______. A.) Behavior; Job satisfaction B.) Behavior; Attitude C.) Attitude; Behavior D.) Attitude; Job satisfaction

C.) Attitude; Behavior

Which of the following terms best describes feelings that tend to be less intense than emotions? A.) affect B.) Cognition C.) Moods D.) thoughts

C.) Moods

In order to predict human behavior, it is best to supplement your intuitive options with information derived in what fashion? A.) Common Sense B.) direct observation C.) Systematic Study D.) Speculation

C.) Systematic Study

Which of the following statements is true about the major job attitudes? A.) They are highly distinct from one another. B.) The are Generally resistant to change. C.) They tend to over lap with each other D.) They are not correlated to one another

C.) They tend to over lap with each other

Once an individual reaches a level of comfortable living, the relationship between pay and job satisfaction ________. A.) Becomes stronger B.) turns positive C.) Virtual disappears D.) becomes negative

C.) Virtual disappears

The exit-voice-loyality-negative framework aids in understanding the consequences of_________. A.) pay B.) low motivation C.) dissatisfaction D.) Lack of loyalty

C.) dissatisfaction

________ blends concepts from psychology and sociology and focuses on influence people have on one another. A.) Corporate strategy B.) Anthropology C.) Political Science D.) Social Psychology

D. Social Psychology

Which of the following is the best definition of attitude? A.) Attitude indicates how one will react to a given event B.) Attitude are the yardstick by which one measures ones actions. C.) Attitudes are the emotional part of an evaluation of a person, object, or event. D.) Attitudes are evaluative statement of what one believes about something or someone.

D.) Attitudes are evaluative statement of what one believes about something or someone.

Emotions are_______. A.) Independent of personality of individuals B.) Strongly affected by weather C.) less likely to be caused by a specific event than moods D.) Critical to rational thinking

D.) Critical to rational thinking

Which of the following is not a topic or concern related to OB? A.) Turnover B.) Leader Behavior C.) Management D.) Family Behavior

D.) Family Behavior

_________ Is obligations to remain with the organization for Moral or Ethical reasons. A.) Negative Commitment B.) Positive Commitment C.) Affective Commitment D.) Normative Commitment

D.) Normative Commitment

Research suggests which of the following relationships exists between weather and mood? A.) Moderately positive effect B.) Moderately negative effect C.) Strong negative effect D.) limited or little effect

D.) limited or little effect

What effect do stress events typically have on mood? A.) short term positive B.) Long term positive C.) Short term positive but long term negative D.) Negative

D.) negative

Which of the following is the best method for measuring job satisfaction? A.) a single global rating system of 1 to 5 B.) the summation of satisfaction of various job facets to reveal overall score. C.) job satisfaction is too broad of a term and there is no good way to measure it D.) the single global rating system and the job facets score are equally accurate

D.) the single global rating system and the job facets score are equally accurate

People tend to be in their best moods on

Saturday

Which of the following best describes contingency Variables?

They are factors that moderate the relationship between two or more events or situations