MGT 423 Ch 07: Drag and Drop - Elements of Effective Feedback
Which of the following statements is false concerning managing the performance appraisal meeting?
The meeting will primarily be comprised of discussing the shortfalls the employee had over the period.
The basic steps in conducting a performance appraisal meeting include all of the following except:
comparison of behaviors to star employees.
The basic steps in conducting a performance appraisal meeting include all of the following except:
giving non-specific feedback so as to spur the employee's creativity.
For feedback to be effective, it is critical to ensure that it will help alleviate the issue at hand. Which of the following is an example of effective feedback?
"Your monthly reports were not in the proper format. From now on, please follow the approved format"
Which of the following is an example of effective feedback?
"Your monthly reports were not in the proper format. From now on, please follow the approved format"
There are seven principles of giving effective feedback. Which of the following is not mentioned as one of those principles?
Address some form of shortcoming
Which of the following is not mentioned in the text as a principle of effective feedback?
Address some form of shortcoming
Which of the following statements is false concerning managing the performance appraisal meeting?
Although you should provide both positive and negative feedback, you should focus on the positive.
Focus on the future
David: David was trying to correct his employees' behavior by telling her that she had done the same thing last year.
Which of the following is a step that leads to effectively delivering feedback?
Describe the impact on self or others
Which of the following statements concerning giving feedback is accurate?
Effective feedback is specific and people respond favorably to direct examples of their past behavior.
Which of the following statements concerning giving feedback is accurate?
Effective feedback should not only point out problems, but also offer remedies to avoid them in future.
Be timely
Ken: Ken praised his employee at her annual review for a task she completed 7 month earlier. His thought was that it was better late than never.
Focus on the problem rather than the person
Linda: Linda was giving feedback to one of her employees and said "You need to make this your priority. You don't seem to be motivated to het this done".
Maximize absolute feedback, minimize relative and comparison to others
Maggie: While her supervisor was giving her feedback, Maggie did not appreciate the comment "You can do much better - if you worked more like John, you would be an excellent performer."
Which of the following is a step that leads to effectively delivering feedback?
Provide information for improvement or explore improvement with the employee.Which of the following is not mentioned in the text as a principle of effective feedback?
Avoid absolutes
Rob: Rob's boss told him "You always do such a great job on these projects. I don't think you have ever made a mistake."
Be specific
Sanjay: Sanjay was praising his employee for giving good serviced to a customer by saying "The way you handled that customer was great. I really liked the wat you told them that we appreciate their patronage".
Include information for improvement
Shibu: Shibu explained how his employee's performance was inadequate and suggests some training programs to help make the needed improvements
