MGT 462 - Topic 7

Which of the following is a step in creating a SIPOC diagram? Map the global flow of materials of a supply network Recruit staff to help develop the project charter in the Assess phase Engage outside customers to help describe the process during the Assess phase Develop the six lanes of the diagram Develop a good descriptive name for the process that captures it accurately

Develop a good descriptive name for the process that captures it accurately

A project charter does not accomplish which of the following? Provide sense of purpose Focus the team on the objective Raise funds for the project Ascertain alignment with business goals Set agreed-upon expectations

Raise funds for the project

In taking the initiative to propose a lean six sigma project, you should: Start with a project with the biggest ROI in the company Start with a project for the most complex problem facing leadership Start with a project that nobody else has been able to tackle so far Start with a project with the widest scope possible to establish yourself Start with a project that is sufficiently small for you to handle.

Start with a project that is sufficiently small for you to handle

SIPOC stands for: Suppliers, inventory, performance, organization, customers Suppliers, inputs, performance, organization, customers Suppliers, inventory, process, organization, customers Suppliers, inputs, performance, organization, commerce Suppliers, inputs, process, outputs, customers

Suppliers, inputs, process, outputs, customers

Which of the following are the most complete and correct ways of identifying the voice of the customer? Surveys, focus group, interviews, project charter, observations Surveys, focus group, interviews, observations, customer complaints Surveys, focus group, interviews, project charter, measurement plan Surveys, focus group, SIPOC Surveys, focus group, SIPOC, project charter

Surveys, focus group, interviews, observations, customer complaints

A definition of the CTQ is one of the deliverables of the Define phase. True/False

True

The Define tollgate is an occasion to assess whether to continue with the project. True/False

True

As you just engage in a lean six sigma improvement project: You will start with complete information about the problematic process You will have a complete picture of the problem You will always receive a completely defined problem to tackle You will often have to propose your own projects You will have at least a notion that an issue exists

You will have at least a notion that an issue exists

Which of the following statements about the SIPOC is most appropriate? The SIPOC diagram cannot provide information about the project boundaries. You can leverage mystery shoppers in developing the SIPOC. The SIPOC diagram has six lanes: two for input, two for process, and two for output. You can develop a SIPOC using a simple linear equation. A SIPOC diagram is a high-level map.

A SIPOC diagram is a high-level map.

Which of the following is not a deliverable of the Define tollgate? VOC A measurement plan SIPOC Project statement Project charter

A measurement plan

Which of the following symptoms will be an unlikely candidate for a lean project? A process producing a low variety of high-quality product A process where customers are receiving orders late A process generating high levels of customer dissatisfaction A process with long waiting times between stages A process creating a large amount of inventory between stages

A process producing a low variety of high-quality product

During the Define tollgate, it is crucial to: Assess whether the benefits justify continuing the project Engage customers to support the project Commission a team to work on the project statement Raise a toast for the accomplishments of the past Prepare to write a project charter

Assess whether the benefits justify continuing the project

CTQ stands for: Common Tasks for Quality Critical Tasks for Quality Critical Template for Quality Common Template for Quality Critical to Quality Characteristics

Critical to Quality Characteristics

In collecting VOC data, which of the following general customer feedback is data is proactive? Customer complaints Product returns Feedback forms Deliberate interview Contract cancelations

Deliberate interview

Which of the following does not constitute a step in the planning of VOC data collection? Develop a standardization plan Assign interviews to team members Choose stakeholders to interview Develop the interview questions Set up the interviews

Develop a standardization plan

A project charter does not contain information about which of the following? Direction of the project Profit and loss of the project Objectives of the project Project team Purpose of the project

Direction of the project

Which of the following constitutes good practice concerning a candidate lean six sigma process? Know absolutely nothing about it. Going personally to the gemba. Ask someone not in the project to report on the process. Ask someone not in the project to follow the process.

Going personally to the gemba.

Your area leader tells you that the company should have no more than 2 defects per 1,000 products delivered. However, the current defect level is 15 per 1000 products delivered. The staff cannot explain why the defects have risen and are not sure about how to solve the issue. Based on this scenario, might the underlying process be a candidate for lean? It can be a potential candidate for a lean six sigma process. It is not a good candidate because the area leader does not know what the problem is. It does not seem a good candidate as the staff do not know the causes. It is not a good candidate because the staff do not have potential solutions. It does not seem a good candidate due to the low level of defects.

It can be a potential candidate for a lean six sigma process.

Which of the following statements about the CTQ tree is most appropriate? It contains lanes, drivers, and requirements. It constitutes a low-level map with a high yield. It portrays customer need, drivers, and requirements. It is a document that provides a sense of purpose. It contains six lanes: two for input, two for process, and two for output.

It portrays customer need, drivers, and requirements.

During the Define tollgate, it is crucial to: Prepare to write a project charter Raise a toast for the accomplishments of the past Justify the project's resources to continue the project Commission a team to work on the project statement Engage customers to support the project

Justify the project's resources to continue the project

In a lean six sigma project charter's problem statement, a team needs to delineate the problem: Objectively, precisely, and extensively Objectively, precisely, concisely Subjectively, precisely, and concisely Subjectively, precisely, and extensively Objectively, vaguely, and concisely

Objectively, precisely, concisely

Which of the following contains the most appropriate pointers for collecting VOC data? Record information on interviewee's own words and format using bullet points Record information on interviewee's own words and take copious notes on everything Talk mostly and record extensively everything the customer says Listen only and use bullet points to record answers Talk mostly and record information on interviewee's own words

Record information on interviewee's own words and format using bullet points

Which of the following statements is correct? The SIPOC diagram assists you in defining the process's customer. The SIPOC diagram cannot provide information about the project boundaries. It is not essential to define the process's customer until the Measurement phase. Brainstorming is useless in developing a SIPOC. The main function of the SIPOC diagram is to map a global supply chain.

The SIPOC diagram assists you in defining the process's customer.

For a problem to be a possible candidate for a lean six sigma project: There should be little or no information about the causes The problem should have a known solution The problem should have a clear solution The causes of the problem should be well understood There should be no gap between current and desired performance

There should be little or no information about the causes

Which of the following is most accurate in developing a SIPOC? You can start developing the lanes in any order, but starting with the process helps. You can use brainstorming to develop the ten lanes of the diagram. You can engage your competitor's suppliers to increase inputs. You can develop a SIPOC using a simple linear equation. You can leverage mystery shoppers in developing the SIPOC.

You can start developing the lanes in any order, but starting with the process helps.